CopQuest, Inc.

The best prices, great selection and excellent service. I have been a loyal customer while in California, I’m now in Hawaii where shipping is always an issue. I had a question about my order. When I called I received the description I needed to make my choice. They were patient and helpful. Shipping was a breeze. Thank you, Copquest.

Wow, what can I say? I am a retired LEO from the Central Valley of California and have given a lot of business to CopQuest over the years. In their early years I simply excused all of their mistakes and lack of customer service as inexperience. Now there is no excuse.
I placed an on-​line order the morning of May 13, 2015. I get the confirmation email and it says one product is on a 5 – 15 day back-​order. A couple days later I sent in a request to check on order status. It is obviously only a regurgitation of my original order with no NEW information on it. By May 19^th I sent a specific email request to S**
about my order. No response after two days, so at 3 pm on the 21^st I called and spoke with S**dy. She agreed to get all the in stock items shipped to me the following day and I would have them on the 26^th due to the holiday. «If you had only called 15 minutes ago it would have gone out today.»
On the 21^st she offered to split my order (in-​stock vs. back order) which had qualified for free shipping, but she would have to charge me a shipping fee on both orders. WHAT THE HELL IS THAT? The she screeched at me when I balked about the two shipping fees when I had free shipping on my order; she gave a petulant sigh and begrudgingly agreed to not charge me extra.
I forgot to say what the item is. No clothing to be altered, no custom orders, no electronics or other big difficult things to ship… Buttons, shirt buttons. That is what was on back order. I ordered a total of 40 buttons. By my calculation the USPS would charge me $ 2.58 to send them in a padded envelope first class package service.
Here I am on May 27^th at the end of the day. No email, no packages, no messages on my phone. No apologies… I am thoroughly vexed.
Really? Are things that bad at CopQuest? If so, I would highly recommend customers stay away until they change management or fold up shop. I would also recommend each employee related or not, needs to be trained in true customer service. Customer service can be great, good, poor, bad and dreadful. My local Home Depot; good to great. Always. CopQuest over this incident; dreadful. Overall the past few years, I would rate them poor to bad. Like others have said, the items are great! Too bad we have to walk through hell to get to them.
Every time I have spoken with S**dy she has never failed to be rude, crass and blame the customer for all of her (and the business’) shortcomings.
In regards to S**dy: I understand her personal pathology may not allow her to admit a mistake had been made (even if she didn’t make it). It may also prevent her from seeing that good customer service is better that crap customer service. Although, she might even not know how she sounds to the customers. Perhaps less pathology and more perception. Perception is in many ways worse than pathology; the pathological personality understands what he/​she is doing and does not care. The perception impaired individual will simply never understand that what they are doing is wrong. In this case I sincerely hope it is the former rather than the latter. Pathology is difficult if not impossible to change; but can be managed with a firm guidance of an experienced manager. Perception cannot be easily swayed.
I am laying down the gauntlet to the OWNER of CopQuest to telephone me personally. My order number 150 513 – 374 449 has all the information they need on how to get in touch with me. Please call me. Let’s talk about this so that the air is clear. If S**dy is related to you I apologize I had to speak so firmly about her, but unfortunately that has been my experience.
***Employee name redacted by Toro Sucre to protect her privacy as she has not yet had an opportunity to see this review and respond to it.

Selection is spotty. Prices are not competitive.
Oh and the service? The service? They sold me a pair of Elbeco pants where the seam on the interior ripped after the third time I wore it. Because it was more than 30 days after I purchased it they weren’t at all able to stand by their product, even though it was obviously a manufacturing defect.

I pretty much buy must of my gear here. I the prices are good and they have everything the locale store in my area do not carry. Somethings I do have to wait, but I am fine with that. I know If I buy it in my area i am paying more for it. My purchases come fast and I have always got good service from Copquest. You can not go wrong here.

Copquest is the best local business for law enforcement gear. If it’s not in stock, they can get it for you ASAP. The staff is knowledgable and very friendly. Best of all, you can guarantee that the price is better than any of the other local businesses that sell the same products. They also have an A+ seamstress for uniforms.

These guys are great. Inventory, service and prices are right on target. We’ve been trading with CopQuest for years. Questions? Just give them a call. They have what you’re looking for… or they’ll find it!

I have been buying from copquest for about 8 years. Compared to galls and quartermasters, they usually have the best prices and a wide variety of products from popular brands.
I have only ordered online but shipping is usually fast. My only complaint is when ordering online, it does not say if the item is in stock or not. You have to wait until they email you the order status then it will say if the item is in stock or if they are out. Several times I have had to call and cancel my order because the item was not in stock and I could not wait the 30 days it said it would take to get the shipment. It would help if they listed the status before buying it and entering all my information. Chances are I would not have bothered clicking «buy» if I had known it was not in stock.