Steve Madden

Talk about muscular calves… the struggle is too REAL! :(
I went to a bunch of outlet stores tonight and surprisingly, it took the last store to realize that their boots fit me. Hooray!
They had a great selection of boots on sale with one pair of wide calf boots and that’s what really sold me. Even though regular calf fit snug and actually zipped up all the way, the wide calf was actually a better deal (saved $ 20 woot!) and the cognac color looked better than the black haha.
I really gotta thank the sweet employee and the random customer who helped a sista out tonight because I went shopping by myself and they really aided in my decision-​making between the cognac wide calf boots versus the black regular calf boots lol Would have flipped a coin just to decide: D
Also, they give 22% off full-​priced items if you’re a student so flash that educational ID ;)

Went back recently. Had a lovely experience! Nothing like the first time I went. Maybe I just caught the staff on a bad day!

I think I found the holy grail! A Steve Madden where they’re not blasting their club music over the sound system! I could actually join my wife into the store and hear myself think!
Other than that, store has a good selection, but they also cram a lot in there so if it’s busy (as it was when we were there) getting around can be a bit difficult.

There is one woman who seemed to be the main manager of the store and she was extremely rude. She belittled her coworkers and was not accommodating to my family and I in any way shape or form. I did not catch her name but the only way I remember her is by her tattoos. She seemed very nice at first and as soon as she began scanning our items, her attitude changed and was not being helpful as a Steve Madden representative should be. I was very disappointed.

Horrible customer service! Such an awkward shopping experience. I’ve been there twice in the last month and no one greets me the entire time! All three associates just standing around the cash register, as I literally walked past them. I left without buying anything. I’ll never shop here again.

I’ve been here a couple of times and has never been greeted, until I’m trying stuff on. I’m all about customer service and that usually determines my decision on purchasing something.
The staff are friendly when it looks like you’re gonna buy something.
I flagged down an employee that looked miserable and kept rubbing her head like she had a headache. I asked if she had a certain style of flats, but in heels, and she said «no.» I actually found them myself and said, «hey look! I found some!». Her response: «oh.» And walks away.
Maybe it’s just me dealing with this issue. Maybe I look like I’m a tourist so they don’t even try to help, assuming I don’t speak English.
But there’s good deals here, though.

Love the sales staff and lately there have been some great sales. Can’t wait to go back!

Visited this store this weekend, great customer service and deals! They carry mostly a variety of different styles other than the retail stores, but have some newer styles too! The staff was very friendly and helpful! I had trouble finding the specific size I was looking for, but they went above and beyond to help me out and I got 3 pairs! Busy weekend, so it was a bit crazy, but I’ll definitely be back!

The ladies were so helpful here. Takes time to pick out the right shoe let alone one that is comfortable. Thanks ladies

I had amazing help from a young women by the name of Jaime I believe. I was having trouble finding what I wanted and she went above and beyond what normal sales associates normally do. She was excellent and I found the perfect shoes!

Awesome costumer service! And awesome shoes! They even carry Betsy Johnson Shoes to. Go! There is something for every girl in that store! Wish they had an outlet in Nor Cal. I will be back when I’m in Ventura County again.