System Pavers

I do love the paving stones, and it was quick installation. I know my husband provided a review already, but I am very disappointed that my neighbor, who referred us to system pavers, has yet to receive her $ 500 for referring us. We made sure to tell our sales rep who referred us with their name, address, and number so they could send out the promised $ 500. Oddly enough a couple of months after our installation, she got an advertisement in the mail saying if she refers someone she gets $ 500…but has yet to ACTUALLY get it. So sad that they didn’t follow through with that promotion.
Update: I got a VM about this issue, and I am happy to report to my neighbor that the check should be sent to her this week. Thank you for acting as quickly as you can to correct this. My neighbor is very happy now.

We were in the market for some renovations to our back yard, and after doing some research we came across System Pavers. Noticing that they had outstanding reviews, we decided to request a quote from them. I was contacted by Mike Dobson minutes after submitting the request, and we scheduled a day for a home visit. From the moment I met Mike, I instantly felt like I was talking to someone highly experienced and knowledgable in his field. He answered all questions and concerns we had, and made the entire process seamless. Mike was always available at any time of day to answer any questions we had. Once we decided to move forward with the work, we were introduced to Steve Graham who was to be our project manager. Steve has worked his whole life in this field and the experience shows. He showed up every day of the install to make sure things were going according to plan, and was in constant communication with us about the progress of the work. Due to my work schedule, we had a very limited window of when the work could be done, but Steve and his crew worked tirelessly to make sure that the deadline was met, which it was with time to spare. We couldn’t be happier with the new look of our back yard. The turf and pergola make it feel like a completely different space. I’m certain that without the expertise and knowledge of the folks at System Pavers, we wouldn’t be as happy as we are. I will recommend System Pavers to anyone looking to have any similar work done in the future.

What a great decision to add a pergola to the front of the house! Its looks fantastic and had cooled my house by over 25 degrees. We live in Canyon Country where the sun beams over the front of our house. This pergola has been the best thing weve done so far. System Pavers did a great job overall and helped out by offering great financing options. Raymond, John and Erika were all really great to work with. Id use them again.

This was an installation on a small driveway a couple of years ago. The installation itself was unacceptable because they wouldn’t conform to the contract that said to closely match paver colors to the mixed colors of nearby brick. I contributed to this by accepting the pallets when they arrived for construction. (Definitely should not have done this.) Note: this was a direct result of an after-​contract change forced by the back office via assurance picking alternative colored/​fewer pallets would still meet all the terms of the contract. The next problem was handled well: I requested that cracked pavers be replaced and that was done quickly. However, when the pavers re-​cracked in the same area, multiple phone calls for service resulted only belatedly in a «manager» appearing with assurances of fixing the problem, but zero results.

My sales rep was awesome. So was the job coordinator/​manager. However, the job itself… not really worth $ 13K that I paid for it. Pavers were uneven and seem to be getting worse as time goes on… and it’s been a year exactly since the job was done.
Perhaps the worst of all of this was that they put an inquiry on my credit report without my authorization KNOWING that I was going to pay cash (or credit card) for the full job, as per our agreement on the contract that was written up. I never applied for credit or discussed credit terms with them. Yet the CSLB (California State Licensing Board) only allows for contractors to charge 10% or $ 1,000 (whichever is less) for a job before starting. That’s the state law. So, their response to me when complaining about this unauthorized credit inquiry on my credit report WITHOUT my consent or knowledge was…“Well, it’s not our fault that California only allows us to take 10% of the job.” (It’s NOT MY FAULT EITHER!!) In other words, they thought I’d NOT pay the bill upon their arrival for the job? I asked them, «Has anyone skated out NOT paying their bill upon the completion of the job, especially in MY upscale area?» Uh… no. That was their reply. Yet they still do this anyway regardless.
I see. So they will pull your credit WITHOUT your authorization and WITHOUT your knowledge (without you providing your SS #) when you supply them with a payment upfront on terms that you will pay when the job is completed only because it’s «not their fault» that the state of California only allows them to collect the 10% as the deposit upon signing a contract with them. This will ding your FICO score and it doesn’t matter that you don’t apply for credit with them. They will do this anyway without telling you up front. (I was later told that it was buried in the type 4 size font somewhere in the 10-​page contract I signed. They also insisted that my sales rep told me about this. However, upon calling my sales rep, he was bewildered and said he never knew they did this as a company policy to their customers. So, he knew nothing about it either.)
By the way, I should mention that I used a contractor to do over $ 100,000 of work in my back yard over the course of 3 months (about 2 years ago) and never, at ANY given time, did they feel the need to pull my credit to do the job. We had something called a payment schedule based on the work done and they were paid on the schedule as agreed by the contract. Furthermore, I’ve dealt with tons more contractors, NONE of whom have pulled my credit to do a job that I promised to pay for on a payment schedule… except these people. So, it seems that they are needlessly paranoid that people will try skating out on the bill after they perform their work even though they admitted that this has never happened before as long as they’ve been doing these types of jobs.
So, recently I was in the market of having a fire pit put in. However, I absolutely REFUSE to use this company (even though I probably WOULD have) because they pulled my credit without my knowledge or authorization. This is the business they are losing for doing these back-​handed types of illegal activities that are now negatively affecting their profit bottom line not to mention the people who will read this review and will not do business with them because of their policy in illegally pulling people’s credit for an all-​cash job.
I should mention that a contractor in the state of California has Mechanics’ Liens rights if the home owner skates out on the bill on a contract for work done. Apparently these people either don’t know that or would rather just throw their customers into some unauthorized loan (with 100% interest rates?) as an extra means of making money. What a sham! AVOID!
Looking back, I had a neighbor who paid a FRACTION of what I paid for a concrete overlay on their driveway that is super classy and looks 1000% better than my driveway. They did their job almost 2 years ago and it still looks brand new… no chipping, peeling, or dulling like my sales rep insisted would happen right away with these types of jobs if I chose that route instead of pavers. They paid only $ 4K…less than ¹⁄₃ what I paid for these stupid pavers. I would have rather done that instead. Live and learn. Hopefully YOU don’t have to learn the hard way like I did.

We have completed three projects with System Pavers. Our most recent project was a complete back and side yard. We worked with Rich Daugherty and we were very happy with our experience. Rich is very good at communication and follow up which is very important to us. He helped us with suggestions with paver types and suggested a beautiful circle pattern for our side yard. We chose System Pavers because of their professionalism and the warranty on their products. We are very happy that we chose to work with System Pavers. They stand behind their products and are committed to customer satisfaction.

I hired System Pavers to redo my backyard with turf and driveway with pavers, they were awesome. The guy that came out Daniel and the crew manager Jeff were both super professional as was the crew.
As to be expected with any kind of construction work, some issues came up with my own drainage system and a hidden tree stump which were a little extra cost but it was justifiable in the end. With any kind of work, you have to expect some issues, the important thing is how the company deals with it and System Pavers was awesome. The best part is the how the job ended. At the 11^th hour I asked the crew and Jeff to put in a plastic border on the driveway that was an extra bit of work, I didn’t demand it but mentioned it would be really cool. the crew stayed to about 7:30pm last Friday to make sure they got that part done which was a great surprise.
I saw some of the negative comments and honestly I got a little nervous before the work started but I’m glad I followed through. Not sure if those bad reviews were super nit picky folks or a bad crew but i can’t relate. I would use them again.

We had our driveway replaced a few years ago and it is still beautiful. I needed to have it made wider so I called them to see what they could so. I received a call from Rich and he came to my house to see what I wanted done. He explained that the work I wanted was way under their minimum job size and that they are not set up to do very small jobs. I showed him an area in my backyard that I wanted
to have a walkway. He designed a walkway, bigger and better than I had in mind. I received a very reasonable quote for both jobs and had the work done. As before, it came out perfect and they left everything neat and clean. Thank you Rich and your great crew,

We recently contracted System Pavers to do a path and patio using the Castle Estate pavers which we had tumbled to look weathered, the result was perfection! Our sales rep Vinnie was very friendly and told us about the product line answering all of our questions without pressuring us. Jim, the project manager got the job going and went over everything with his crew, checking in daily to make sure everything was going as planned. His crew headed by Luis, were amazing! They were skilled professionals who worked like a cohesive unit and the job was done ahead of schedule. When they left the yard was left spic and span. We are so thrilled with the end result and would highly recommend them!

This company is a class act from the time the salesman (Jarrod) assessed my backyard to the day before construction the Quality control Manager (Rich) came to just stop by and see how I was doing and assess my backyard as well, to the onsite PM (Zach) starting the job. The team that worked under Zach were some of the HARDEST working men I have seen in years. They worked from 8am til after 5 most days and were kind to my young son and helpful to my husband and I when we had questions. They completed the job quickly and our backyard is something I can now be proud of!!! There is a reason you pay what you will for a quality company like this. They explained all the work that goes into a successful long lasting paver and turf job. It is NOT as easy as it seems and needs experienced and qualified people to carry out such a precise job. I am so thrilled we went with this company and would suggest them to ANYONE looking to update and make their yard little no upkeep! Thank you to all the guys on the team!

What a great company!!!
Sales Rep Keith was very professional and helpful with the design and state rebates. Project Manager Steve kept everything on task, he kept in touch the entire job. The work crew was clean, fast and friendly, they finished ahead of time!!!
The putting green is awesome we love it!!! The turf in the front yard everyone mistakes it for real grass! We have the greenest and best manicured lawn in the neighborhood ;)
Thanks again System Pavers, we will be calling you when we are ready to do the driveway and pool deck!

Thank you Ginger (Sr. Design Consultant) and Steve (Project Manager) for the great experience getting my new pavers done!
From the beginning with our first promptly returned phone call from Ginger to setting up a schedule to come out and take a look at our front yard. Ginger was very awesome to work with — kind, honest and patient! Steve and his crew was also great too, a very professional team to work with from start to finish. The job started, finished right on schedule and with no problems or issues.
I highly recommend «System Pavers» and would use them again in the future.
Grant and Ellen Baker

Was going through my reviews and realized I never provided an update from my last customer experience from System Pavers. They definitely took to heart the customer experience I went through and provided me with several options to have my issues resolved. The follow up was appreciated and everything worked out in the end.
I love my yard and the product. What really made me remember to update this review is just over this past weekend my buddy was asking me how I liked it… Well I definitely recommended going with system pavers cause I have seen other work from other neighbors and I have the better product without a doubt.
Wouldn’t hesitate going with System Pavers in the future.

My husband & I are delighted to have this opportunity to share with Unilocal our successful experience with System Pavers & their Design Consultant, Vinnie Cacciotti. We found Vinnie to be extremely professional, reliable, & straight-​forward from the moment we met – through his drawings of our project, to his negotiations of our contract & ending with his help to pick the best color & style of paving stones to go with our Craftsman-​style home. We now have a handsome new driveway, walkway & front porch which enhance the architectural integrity of the home as it was designed in 1959, to look as if it has always been that way. Ever since the day it was completed, we have enjoyed our home so much more; please view the attached photo.
In closing, from the moment we met Vinnie Cacciotti, we had a very good feeling about his integrity, communication skills, & artistic ability to guide us through the process. System Pavers is a wonderful company! They provide excellent work with attention to detail and top quality products, along with good customer service.

I usually do not write reviews, but in this case I had an exceptional experience with System Pavers that I want to share. System Pavers installed my new entry and front walkways, and it looks amazing. Mike, the design consultant, drew up a beautiful design and explained in detail the entire process. The project manager, Derek, was very knowledgeable, and was here everyday to oversee every step of the project.
The crew showed up on time at 8:30 and were finished by 4:00. They cleaned up the yard everyday, so there was no mess for the neighbors to see. I have had bad experiences in the past with other contractors, but I am very impressed with how professional System Pavers treated my project.
I would highly recommend System Pavers to anyone looking to improve their properties. Also, they guarantee their work for 25 years, so I will be enjoying the beautiful pavers for many years to come.

It’s now been 5+ years since I installed pavers in front and back yard from System Pavers and it still looks as beautiful as day 1! Now that the weather is getting warmer I sit here sipping on coffee on my gorgeous patio thinking how great of a decision to get this done when I did. I was hesitant at first to spend all that money but in the end and 5years later I’m really happy. About to call them to do a new walkway and maybe some turf. Great service and quality construction!

My wife and I chose system pavers after listening to their ads on talk radio for years! They were right and we were happy to have hired them! Our salesman Mike was very knowledgable and helpful in determining the scope of work and type of paver to use. Since it was the rainy season I was very critical of the time to start the work as we had a constant threat of rain. Steve a manager with the company who was appointed to our job worked closely with me and had the weather patterns under control. It took them about 5 days and now we have an awesome set of pavers that made a huge addition to our home! Thank you Steve for your hard work and constant contact with us during the job. An excellent job from an excellent company, than you!

System Pavers recently upgraded my front yard. Gone is the dying lawn, replaced with SP Turf and a Pergola.
Daniel, my salesman, and Jim, the project manager, were awesome! We couldn’t be more pleased with the results. Everyone took the time to answer all my questions, and with Daniel’s assistance the HERO program paperwork was a breeze.
Jim and his crew, upon seeing the actual site, actually came up with a different plan on the pergola before even beginning work, because they felt I would not be happy with the original design. They were right!
Highly recommended!
P. S.: It just occurred to me, I failed to mention the OUTSTANDING job they did on my, what else… PAVERS! How could I forget that?

Oh man, what a nice job these guys did on my patio. George and his crew had their work cut out for them. Demo 6 in of concrete first and install pavers. They took their time to grade it right
and install proper dranage. Looks terrific. They were on time, cleaned up every day, professional and polite. Cheers.

Just finished my second job with System Pavers and want to say how wonderful it was to work with Derek, our project manager, and his team. The results are fantastic and neighbors have paid many compliments. Most importantly, we feel a sense of pride when we look at our driveway, sidewalks, and patio.
Derek was always «can do» and ensured I was completely satisfied before the job was considered done. His customer service is fantastic. I only recommend a business when I am wowed, and I do recommend this company — Derek in particular.
Frank, Dereks supervisor, was also fantastic to work with and understands how to treat a homeowner/​customer with dignity and respect — in short, we felt valued by these people and could not be happier with how the job turned out.
If you are looking for a more upscale look and feel than concrete with the flexibility of future design changes or repairs that are easy and fast, and want to work with people who seem to understand how customers want to be treated and who care about the finished product, do yourself a favor and consider Derek and his team at System Pavers.
J D