AA Environmentally Safe Cleaning

What a nightmare. I hired AA because I have intense allergies to dust and we needed our house cleaned from top to bottom. I hired them on a monthly basis and was happy to see that they use environmentally friendly products.
The first (and only time) that AA cleaners came the cleaning women were unable to get into my house and I was called away from a meeting to let them in. I’m not sure what the problem was as I was able to open the door immediately. This alone was not a big deal and figured it was a matter of getting used to the new house.
I came home to a seemly clean house until I looked closer and realized a number of basic things had not been done. Here is an excerpt of a letter to the owner:
«There were a couple of things that could use some work so I wanted to address it with you so next time we’re all on the same page. I had expected that the oven was to be cleaned and unfortunately it wasn’t — I was under the impression that oven and refrigerator cleaning happened during the first appointment. Is this correct?
I also noticed that the bathroom sink was still significantly dirty behind the faucet handles and the kitchen counter was still dirty behind the toaster, knife block, spice rack, etc. The toilet was cleaned but not thoroughly and there was still debris under the lip of the bowl which I cleaned when I got home. The hood of the stove was not dusted or cleaned so I cleaned that as well. And lastly the the lights over the bathroom sink were not dusted either so I took care of that. «
My husband encouraged me to fire them right away but I didn’t, I figured I would give them another chance, and the owner, Elizabeth was very nice and offered to have them come back and clean what they missed.
She never set a date with me for the cleaning and in the interim I found that a keepsake of a deceased family member had been broken and placed in such a way as to hide the break. I emailed Elizabeth to tell her a few minutes ago and had to fire AA. I cannot possibly work with a company that does such a poor job on the first appointment.
I’m very very disappointed in this dishonest company.
They also only allow payment in cash (they said they have gotten burned before — well now I’ve been burned) for the first appointment and like a fool I didn’t get a contract.
I also run a small business and there is no way this would fly. I am looking forward to her response. I was going to wait to write a review until I heard back, but as an owner you are responsible for your employees actions and no amount of apology will change that they broke something irreplaceable and threw the broken piece away.
AVOID.

I never knew how much I needed the AAESC team in my life until they appeared. Now, I get to come home to a perfectly clean house once a month — every surface shiny, every corner smelling lemony-​fresh, my stove a color that I didn’t even know it was, underneath all that grime.
The team is super friendly and reasonable, whether you need to change the date or want to add/​remove something from the cleaning rotation. I never had a cleaning crew before because I thought that getting real people with a good eye for detail who I trusted in my house would cost me an arm and a leg, but AAESC made all my dreams come true, and they did it without covering my house in disgusting chemicals!
Highly recommend — there’s no shame in finally admitting that you can’t… or just won’t… clean your apartment the way it needs to be cleaned. Just put down the sponge, call AAESC, and reclaim your nights/​weekends to actually enjoying yourself instead of stressing about chores!

Its been a pleasure working with AAClean for the past 4 years — the only reason we’re stopping is we’re moving out of the area.
They’ve always been extremely responsive over email, accommodating of changes to cleaning dates, and never any question as to their reliability.
Cleanings are always very thorough and we’ve felt comfortable and trusting of the staff sent to our home.
I’d definitely recommend them to others!

Great cleaners.

Three of our twelve cleanings this past year have resulted in damages.
We’ve had a slightly bleached shower curtain, a bleached towel and a broken toothbrush holder.
And the shower is starting to turn colors because either a) they aren’t scrubbing super hard or b) the bleach they are using isn’t very strong.
Just strong enough to bleach our bathroom wares.
I’m not 100% on these guys any longer.
But for now, it’s still easier than looking for another environmentally friendly cleaner who shows up in a Prius.