Budget

One star for friendly staff member who was stuck telling 6 people that they did not have cars. 45 minutes into waiting for one to show up. I arrived on time for my reservation. I’d suggest renting somewhere else.

Made a reservation for a truck. Went to Budget of Allston on the date of my reservation, and they said that my reservation was not in the system and that they had no trucks available. Their solution was to call the national customer service. I called the national customer service and they said that there was no truck anywhere within 40 miles. Later I realized that I had a voicemail from Budget telling me to pick up my truck in South End. By the time I saw the voicemail, the South End location was already closed. It would have been really nice if this information was in some computer system so that customer service or Budget of Allston could have told me there was a truck for me in the South End. Not getting the truck to the next day made moving a lot more painful.
Takeaway: don’t use Budget if you want to get the truck on your actual pickup day and check your voicemail in case they are sending you to another location to get the truck.

Terrible customer service. Did not have any trucks despite the fact I reserved one. Did nothing to fix situation aside from tell me I could drive to Salem to get my truck

Absolutely horrible customer service here. I rented a convertible over a month in advance to plan a weekend trip with my wife. They call me the morning of and tell me that they have no such cars in the lot and say they will call back with a solution. I never got that call, and when I called them back I was hung up on 3 times in a row by a guy named Mike.

The guys who staff this little place are fantastic! 5 stars for service alone. They’re helpful, quick, and courteous.

Very very disappointed by their service. Supposed to open at 7am, only one guy has a key and he is stuck in traffic (according to his coworker). It’s 7.30am now and he is nowhere in sight. Six customers waiting for him. They usually do an alright job but this is unacceptable. Management needs to look into this.

Under new management. found them to be courteous and helpful. got us in and out quickly without issues. will use them again. Their pricing was competitive.

Scam artists. Beware of their interpretation of the contract: if you drive under 75 miles they WILL charge you to refill the car even if you fill it up yourself and the needle is at full.
Their contract states that you will only be charged if the car is not filled: there is no indication that the burden of proof is on you, and even though I had a receipt, they didn’t ask to see it, and seemed to take my word for it. Will be using enterprise from now on.

I wish I read the other review of this place before I tried to rent a truck through them. I had a similar experience – rented a truck online and called two days to confirm. I showed up the morning I was supposed to get my truck and they didn’t have it. They said they were waiting on people who were returning the trucks, but were obviously late. The store told me their policy is to confirm truck rentals even when they do not physically have the trucks in their lot! They tried to give us a 24″ truck, which was clearly not going to work on the small streets of Boston. I talked to the manager who said we could drive 30 minutes to get the truck we reserved, which we said we wouldn’t do. Three hours later, someone finally returned the truck we needed, but the manager and her staff were not willing to do any type of cost adjustment. Moving is a pain by itself, don’t rent from this place because it will only add more stress.

I reserved a cargo van online in advance. I got there to find there is no van available, so they offer me a FIFTEEN foot van. I tell them that a truck like that won’t fit on my street and I only need to move a couch. They tell me if I wanted to ‘hang out for an hour or so, something might come in.” Right.
So I asked if I could reserve a van for the weekend and he tells me there is nothing available… Without even looking at the computer.