Budget Rent A Car

Buyer beware when dealing with Budget Rent A Car! I pre-​paid for my car so I could go on vacation with my family. They took the $ 450 out of my account when I received my confirmation. When I arrived at the front desk they said that they couldn’t give me the car because I used a bank credit/​debit card. They would have rented it if my credit score was higher. (I suppose a low credit score is what you get when you paid off your last vehicle 10 years ago, don’t use credit cards, and only live within your means.) But then they wouldn’t give me the money back! They said I would have to call someone else to get a refund. Fine. I called them. They didn’t seem to know how to give the refund, so I called a new number that they gave me. They said they would have to e-​mail someone else. 17 days later, STILL NO REFUND! I had to file a claim at my bank to see if they could get the money back. I talked to customer service again today and all I got was a lecture about trying to use a debit card, and she she was glad she could «educate me» as to how they operate. She did say that the authorization to grant the refund was just coming through, but they’ll charge me extra for not passing their credit check. That was NOT in the terms and conditions, and I’m going to the Better Business Bureau.
Thanks Budget. You’re a real pal.