Deleo’s Auto Body & Service

Deleo’s did beautiful work on my car, dealt with my insurance company, and were professional and pleasant every time we spoke — I will never bring my car anywhere else!

That July, a local Cambridge-​ite hit my car and didn’t want to go through insurance. I got a few quotes from a few places and Deleo’s was the most affordable quote. I scheduled my appointment in August which is their vacation time (2 one week vacations 2 weeks apart) which made their establishment extra busy. That’s how it goes with the smaller, friendly shops.
Anywho! When I picked my car up, not only did they do an excellent job repairing my rear bumper and rear light. They waxed the whole car! And not just that, they waxed my tires! And not just that, they vacuumed my car, wiped down the dash, sucked out all the crap between my seats, scrubbed down my nasty sticky cup holders. My car was detailed!
You know why this is most impressive for me? It was my first time at the shop. I paid exactly what they quoted (well the gentleman who hit the car paid for me) but they didn’t even mention that they cleaned it, Inside the shop is shaded so I didn’t notice those things, just looking to make sure my rear bumper and light was in tact. Leo, the mechanic, even repaired the front bumper for free! I asked if he could just nail/​secure the sharp loosen edge (I think a clip broke off) and he did! When I drove off, only then did I notice all the details, «wait a minute, all that dust is cleared, wait a minute my cup holder is clean!»
So yeah, I am in love with this place. Their quality of work is above and beyond. Customer Service is great, Leo’s sister, Denise was a gem over the phone and in person. Might be hard to book so quickly because they’re popular but I couldn’t have asked for a better experience!

This place was recommended to me a few years back by mechanic Scott at Hondaa King (they are also as good as it gets) after I had a bad experience at another auto body shop. My husband has had his car fixed there twice, and not only have they done great work, but the guys are just really nice and the woman who runs the office ensures that whole experience – from scheduling to insurance – goes smoothly. They even sent us a thank you card after the work was complete. Great service all around!

wow love them again we came to fix our Acura MDX 08 mirror and bumper. They do a great job and i wouldn’t go anywhere else but here for body work. They are great what they do

Let me start by saying that I hardly ever write Unilocal reviews. I’m too lazy. I’d really have to be motivated in a very positive or very negative way to take the time to write up one. Deleo’s happened to be on the former side of the continuum, and here’s why.
I came to Unilocal to find an auto body shop, and after seeing the great reviews I decided to try them out. I was not disappointed. Not only were they professional, but they were fast and they cared.
When I came to pick up my car, Denise (I believe she is the office manager) said, «Did you see the car?» When I shook my head, she eagerly responded enthusiastically, «You should see it and tell us what you think!» I couldn’t believe what I was hearing: A company that is proud of their work?
Mr Deleo was there as well, and walked me out to my car to show me the fine work he did. I was impressed. No imperfections. It’s like the accident never happened.
Fast forward one week later, and I get a handwritten thank you note from the Deleo’s. Who does that anymore? Needless to say, I was extremely impressed.
Give Deleo’s a try. You won’t be disappointed.

Deleo’s work is absolutely amazing. I have used them twice — each time someone hit me while parked and left a note with insurance information. Aside from being lucky on that front, I am really lucky to have Deleo’s!
Denise and Leo are a great team — professional, on time and honest. The work is meticulous. They even went the extra mile this time and blended the color on my hood. They may not be able to get you in for a week or two, but believe me — it’s completely worth it.

Highly recommended, excellent work.
A collision led me to DeLeo’s, which is conveniently located in Cambridgeport, a short walk from the Central Square T stop. I’d read great things about them, and spoke to my insurance folks, who said they were highly recommended.
Despite being extremely busy, the DeLeos were able to fit me in and work on my car when I was traveling. Before doing the work, they patiently walked me through all the repairs needed, and I also decided to have some additional work (non insurance covered) done, as my car had been keyed and had a rusting spot from hitting a metal pole several years agol. The price was fair; moreso, given the quality of the work.
I picked up my car this morning, and my 2008 car looks virtually brand new. I couldn’t be happier.
I hope never to need DeLeo’s again, but if I do, they’ll have my business. I wouldn’t hesitate to recommend this place to my family and friends.

Brought in a car involved in a rear end collision. I was walked through what was needed. Seeing as I was paying out of pocket, Mr Deleo priced all the necessary parts from market and not Chevrolet and got them at a lower price which helped significantly. He also done a great job and the car looks fantastic. I highly recommend Deleo’s Auto Body. Honest and open about everything with very reasonable rates. Thank you!

Deleo’s is a fantastic auto body shop. My car was hit at my work parking lot and they made the whole process so easy. They were able to get my car in the next week and only took a few days for a sizable repair. They had to contact the insurance company for something that was not on the original appraisal but that only set the repair back 1 day. They open early and stay open late so dropping off and retrieving my car was a breeze. My car looked like new when they were finished with it. I hope not to need their services in the future but I will recommend them highly to friends.

Definitely the best auto body shop that I’ve ever been to. They don’t have a huge operation, so you may have a wait a little bit for them to have time to look at your car (if it’s not an emergency, it definitely pays to call first), but they’re extremely helpful, sincere, and responsive. I brought my car here when I was involved in an accident, and I could not have asked for a more pleasant experience under the circumstances. I highly recommend them to anyone in the Boston area looking for a reliable body shop.

So far very knowledgeable and friendly folks. proper review to follow.

I had an amazing experience at Deleo’s! They finished my SUV in half the time, were friendly and helpful throughout the process and did an amazing job! Best car experience I’ve had.

Absolutely the BEST body shop I have ever encountered, and for anyone in the Greater Boston area who has auto damage, save yourself some time and CALL DELEO’S. NOW.
Last summer my son and I were in a horrific accident. During a violent storm an enormous tree was struck by lightning, broke in half, and crashed onto our car while we were driving! Of course, lucky to even be alive, our SUV was considered by most who saw it to be a total wreck. The damage was extensive and we weren’t hopeful, but I really wanted the car to be repairable. It’s a 2005 Honda Pilot — older but reliable — and the master plan was to keep it for my kids to drive. If totaled, we never would have gotten enough insurance money to buy an equivalent replacement!
Well, thanks to a superb insurance company (USAA), a compassionate adjustor, and Deleo’s, they decided to give it a go. The repairs took a while because this was a rather big deal, but if you saw my car today, you’d have no idea it had been crushed. (Except for the poor GPS screen scratched to oblivion from all the shattered glass). A superb job and I’m still shaking my head in amazement.
Deleo’s is a family-​owned business and they take tremendous pride in their work. The five-​star reviews say it all! Denise and her brother Leo are so kind and knowledgeable, and they take all the time necessary to explain what needs to be done and why. They even removed some dings that may not have been caused by the tree. We weren’t positive, but they went the extra mile. When I picked up the car, it was pristene and looked even better than before!
One comment: once I had decided that Deleo’s was THE place, I did have to wait a couple of weeks before they could begin the work. Their shop has become so popular that there’s often a queue (my father used to tell me this was the sign of a good body shop — watch out for the ones that can take your car immediately!). Well, I was willing to be patient and simply rented a car for the extra time. The good news is that Deleo’s was happy to store my vehicle until the work began. Worth every single day and every single penny.
Oh, and the shop is in a cool section of Cambridge, right next door to Tom & Ray’s (Click & Clack’s) «Good News Garage.» Apparently one of the Car Talk guys still hangs out over there, but I never got a sighting :-(
Denise, your handwritten thank-​you note after a job well done was a lovely touch, but please know that our family is still thanking YOU !!!

I found DeLeo’s on Unilocal based on the stellar reviews. I had looked at all the Commerce insurance recommended shops and this one stood out.
My car was hit and run by what I’m CONVINCED was a CambridgeWorks plow during the snowy months. Either way, I don’t drive much during the week and didn’t notice the damage until the first big thaw. I went though insurance and got an estimate from an adjustor and headed over to DeLeo’s. I was very naïve about the whole insurance process as I’ve never had to repair my car this way. Mr and Mrs DeLeo were quick, efficient, pleasant and very helpful.
I dropped my car off and it was done within a week. The repairs were a little more than the original Commerce estimate, but I didn’t have to deal with anything as the body shop handled all communication with the adjustors. It was a totally hands off experience for me, which was great!
When I picked up my car, it looked amazing and the whole car was spotless, inside and out! There were quite a few scratches from run-​ins with my old narrow garage doors that were all buffed out! Also, I had a headlight that was out, but not part of my claim that Mr. DeLeo fixed for me as well. The work was great, is guaranteed since it’s a Commerce approved shop, and super quick. Will definitely go there for my future needs. There’s a reason why they consistently keep getting great reviews.
On a side-​note, i had to take a trip in my rental car the weekend that DeLeo’s had my car and wanted to get one of my favorite CDs before I left. I called and Mrs. DeLeo had it ready for me at her desk so I could just swing by on my way out of town! These people are seriously the best.

Quick estimate, excellent work, reasonable prices, friendly people.
What more could you want?

I echo what everyone else on this board has said. My car got into a fight with a tree while parking in Cambridge one day (and my car lost). I immediately went online and looked for a body shop, and these guys stood out.
Leo was quick and efficient with his estimate for both cost and timing. Both were accurate. After dropping my car off late Monday afternoon, it was ready for pickup Thursday morning. They did excellent work and even touched up a few other scratches on my car while they had the paint mixed. The thank you card to follow up was a nice touch as well.
Overall, I wish more establishments were as honest, friendly, and straightforward as these guys.

Outstanding customer service.
I brought in my badly damaged car and got a thorough and logical explanation for what was wrong with it. When I came back to pick it up, it looked better than it had before my accident (they even threw away my empty Starbucks cup).
When my insurance company messed up in the billing process, Deleo’s fixed the error for me without my asking.
I wish more local businesses treated their customers with as much respect as Deleo’s. 5 stars.

Evidently, I F– up my car more often than, uh, other stuff happens in the world, so I naturally chose Deleo’s when I somehow managed to pull off my own bumper when backing out of a parking space and hitting a wall.
Leo gave me a fair estimate for both EOM and after-​market options, and explained the process if I were interested in repairing my car without painting– which would save me 3 – 4 days of labor and over $ 600.
I opted for this ghetto kid option, and he got on the phone to order the parts I needed while I waited. They took a $ 100 deposit, then called me two days later when the parts were in.
I dropped my car off on a Sunday night, and by 1 pm on Monday, Mrs. Deleo called to let me know my car was ready.
Their service is fast, friendly, and honest– three things I never thought I’d find associated with automotive services. They really rock, for serious.

Friendly, good service.
They fixed my problem, and met their estimate. There was a problem with their work, and months when I found that, they tracked that down and fixed it. I’ve never dealt with a company that was so honest and friendly about coming back to fix something later.

Family owned business that still takes pride in all aspects of their practice. Very personal service, they deliver on their promises, they take PRIDE in their work, and they have flourished on referrals.
I’ve had 3 cars repaired by them. A Nissan, a Subaru, and an Infiniti. Stellar work on all three cars. I have moved 30 minutes away from Cambridge but will still always bring my cars here to get bodywork done.