Dermatology Associates of Concord

They are horrible with the wait times. I’ve made a couple of appointments months ahead, still on the day of appointment I have to wait *45 minutes* to see the doctor. That’s just not acceptable. To be clear this with Dr Alexis perkins.

The dermatologists are fine, but the billing is an absolute mess. I don’t trust a place that can’t even keep its records straight.
They sent a bill (which had been paid) into collections with NO warning. The collections letter didn’t even have an invoice with it, so I couldn’t tell what was being collected on. As instructed, I contested the bill in writing and didn’t hear back for two months, so I assumed it was resolved… Until they refused to let me make an appointment because I was «under collections»!
I called the billing office and got a dial tone. The reception couldn’t connect me to the billing office, so I waited to get a call from billing. At first billing wouldn’t admit being mistaken even though the number they claimed I owed was less than the amount that was collected on. Then they called me back half an hour later after speaking to the collections company and said that I didn’t owe anything and the collections company had accidentally doubled my accounts.
If Dermatology Associates of Concord wants to refuse service to customers (with insurance!) who are under collections, they had better make damn sure that their collections agency is correct. I’m just glad the erroneous debt didn’t end up on my credit report.
Dr. Burnett was very helpful, but she left. I would go somewhere else in a heartbeat, but the only problem is that it’s extremely difficult to find another dermatologist in the Boston area!

I called to ask about their services and was told that, if I wanted to even find out what they were offering, I would have to pay them $ 150 first.

The doctors might be good but why do i have to wait for ever to get in every time I go? I don’t understand it. There have been times when the wait was an hour! And there is no reception in the waiting room so i can’t even browse my phone. And the magazines are boring.
It’s not enough that the wait is long in the waiting room, but it is also too long in the exam room while I hear laughter from outside. Glad they are having fun but really, i just want to get this exam over with.
Why do they have to check certain things at registration and then again once in the exam room? If the front desk already confirmed my primary care, there is no need to ask again by the assistant in the exam room!

I am shocked that after 4 calls, I still have not heard from the Dr. I don’t know if the receptionists are not forwarding the message or if the Dr. is not calling back. Either way, they should be ashamed. I had a bad reaction to a medication I was prescribed, but I guess nobody there cares.

Dr. Levine is a fine doctor but the receptionists or whoever handles the administrative responsibilities are incredibly disorganized. One time I literally had to verbally talk through the administrative steps to the receptionist over the phone, and she still called me three times afterwards for «missing» information. Truly a frustrating experience.

Dr. Perkins is the best doctor in the history of all doctors ever. Sweet, smart, creative problem solver, efficient, amazing. Floored. Can’t recommend enough.
1 narsty receptionist out of 3 present at the time… can be forgiven. Also the building is a maze, so read the signs.

They misbilled Blue Cross Blue Shield and I’ve tried twice to correct their error, but either the phones are down at their location that does billing, or the office that does have working phones can’t handle billing or take a message.
I’ve also had to wait over an hour for an 8:30am appointment. They are very poorly managed. You can do better.

This review is for Dr. Burnett. I went to see her for about a year when I was living in Boston and I could not have asked for better care. She was extremely sweet and kind, and made sure I was comfortable at all times. Over the year, we enjoyed talking about school, my upcoming wedding, and her children. I felt like I was not just another patient, but someone that Dr. Burnett cared about. She is a very talented doctor and such a great person… I can’t say enough good things about her!

I usually either love a doctor’s office or hate it. This was a LOVE! I was late. I hate being late but for some reason had it in my head that they were at the Mt. Auburn hospital and ended up having to walk from there. When I arrived, the receptionist told me she would check with the doc to make sure she could still see me. When Dr. Levine said it was A-​ok, the receptionist told me I could fill out my paperwork when I was done with my visit. Super nice.
Dr. Levine was awesome. She is smart, funny and kind. She let me tell her what my concerns were and addressed each on with confidence. I could tell she knew her stuff. The appointment was efficient and I left feeling like Dr. Levine had listened and addressed all my needs.
YAY for a great doc!!!