Freshens

I walked up on my husband ordering a small cone. The server could only manage to get ½ scoop on the cone but still expected to charge $ 3.75. The server said the flavor he chose was too hard to scoop. After I questioned/​objected to the ½ scoop for $ 3.75, the server offered to scoop the appropriate amount into a cup (after shaking the ½ scoop from the cone back into the ice cream bin). It was straight out of an episode of «Curb Your Enthusiasm“except not funny, not fun. We have no reason to return.

dont order the crêpe. dough is pre-​made, nutella is probably not authentic + the price is ridiculously high

ordered a crêpe, it was disgusting but no wonder why that is, after placing the order I realized the crêpe dough is pre-​made… thats a first! Never seen a crêpe place with Fresh in its name offer pre-​made dough!

There really isn’t anything that Freshens is entitled bragging rights to.
The drinks had other drink smells in it (I ordered two smoothies, one PB. one coconut, the pb one had coconut smell in it, ended up tossing both.) Also, the smoothies melted before getting to the table so it was just juice and milk.
Food was okay. The cheescake crêpe had tasted like the chicken caesar that was made right before it. Everything was just messed up and not even the customer service was there for me to comment on. Oh, and everything is also overpriced.
Shaking my head, I still don’t know how they’re open.

They’re not the best smoothie in town but I’d usually grab one when I’m in this mall, I would grab one. Have always just loved the combination of strawberries, mango, peaches and a booster. The flavors have seemed a bit watered down today compared to the past but I would still get it again.
Man that helped me today was friendly enough. And there was no wait to get my drink.

I enjoyed the Oh Kale smoothie — with organic kale and other greens. Well balanced with the mango, not too sweet. The service wasn’t super warm and I think I might have been overcharged but didn’t figure it out in time.
Overall the large smoothie is very big and was good. Would come back again.

Freshens… Meaning they have a fresh attitude.
Can’t stand their customer service, rude, on the phone while I ordered and they seem like they don’t care at all.

This place advertises crepes and smoothies. They have a big menu listing around a dozen crepes and a section of the good prep area dedicated to crepes.
Twice now I have come to order a crêpe. The first time, they were out of multigrain crêpe batter. «OK, maybe next time,» I said to myself and stupidly planned to return.
Today, I returned. It’s Labor Day, so the line was long. I waited 10 minutes before ordering my crêpe.
«We’re out of crepes, no crepes today,» said the employee.
I suggested they write a sign that tells people «Of the 2 things we are advertising we offer, we are totally out of 1 – or 50%.» That way people like me wouldn’t waste 10 minutes waiting for a crêpe at a crêpe place that never has crepes.

Why have crepes on your menu if you aren’t going to make them because you’re too busy? I mean come on.

Unedible, the frozen yogurt tasted like cardboard and had absolutely no flavor, even with the added toppings; after 3 spoons i threw it away. What a waste.

Ordered two smoothies today, almost $ 6 each for a medium size. Nothing special, people behind the counter wasn’t the friendliest, but not rude. If I had to choose between Freshens or Jamba Juice, I would choose Jamba Juice.

Awful. Counter workers were barely verbal. My Nutella crêpe did have bananas and strawberries, but the Nutella came out of a squeeze bottle (aka was diluted in some way — nutella’s natural state does not lend itself to squeeze bottles), but more offensively — my crêpe was not made fresh! He took the crêpe out of refrigeration, warmed it up, and added fillings. What?! That is not a crêpe! Make it fresh, it takes less than a minute, and it has the advantage of not tasting like stale rubber.
My wife got a smoothie which had next to zero real fruit and tasted like pure chemicals.
For a place that has the word «fresh» in its name, this is disgusting. I’d rather eat food court sushi (which actually pretty decent here) than ever get from this place again. Blech.

The crepes are prepackaged and dry — ironic for a place called «freshens».

I went there yesterday and decided to get a peanut butter smoothie to go with my lunch. It was not particularly flavorful, especially compared to the Jimmy Carter at Boloco (which is sadly not nearby) which is my favorite in Boston.
The place was fairly empty compared to the busy shops in the rest of the food court, which is probably an indication of the quality of the food. Presumably because he had nothing better to do, the guy on duty was on his cell phone when I showed up and while he made my smoothie, which didn’t seem very friendly. Not impressed, probably not going back.

I just tried to buy a hot dog here and ended up being told to f#%^ off because I didn’t understand what the counter guy said when he asked «and what else»? I thought he was asking what I wanted on my dog, he was asking what else I wanted besides the hot dog. This warranted getting cursed out.

Someone really needs to tell this location how to scoop ice cream. I like their yogurt, but every time I go, they have a terrible time trying to get it into the cone. Sometimes they just give up and dump the whole thing into a cup. Once they even gave me a spiel about how frozen yogurt on a cone was just. not. possible.
They’re also completely baffled by the idea of putting sprinkles on a cone. Yesterday, they gave me a cup full of sprinkles on the side because they couldn’t even imagine how to get the sprinkles onto the cone. Of course, I immediately dipped the cone into the sprinkles, causing them to – gasp – magically stick to the yogurt. Hopefully they got a brilliant idea from my display.
I agree that the problem is the staff, not the food or location. Back to Scoop U with you!

I have to agree with Jeremy K on this place. I don’t work in the mall, but in the same building, so the Cambridgeside food court is by far the easiest place to grab some grub. And while I like the food well enough here, their staff is ridiculous.
First off, they don’t greet you, merely look at you with an expression halfway between expectation and resentment. I am so very sorry to be bothering you, by hoping you will do your job and get me a smoothie. In addition, they offer free boosts of some vitamin blend, but do not expect them to ask if you want it… they will start making your drink and you better hope that you remember to ask for the right one in the 3 seconds between when you order and it hits the blender.
The silver lining on the cloud is that in no way should you take their lack of customer service personally. In the event that you are on the line at the same time as another customer (which i notice doesn’t happen very much. Shocked? Not at all!) you will notice they are also treated with the same level as disdain they have just treated you with. And the staff interact with themselves also in this manner. During training, the male employee was trying to show the female employee how to work the register, and acting as if she was the biggest moron on Earth. I will not be surprised if his next shift he is training someone else as hopefully she will realize he is a dick and will have moved on by then
So yeah, 3 to 4 for the food and convenience, but get better staff, and get them soon.

I used to work at the Cambridgeside Galleria mall and occasionally during my breaks I’d happily head over to Freshens to grab a smoothie, an ice-​cream cone or a cookie. All of these are fabulous and I’d love to give this place five stars if it weren’t for their staff…
The staff that operates this place is so bad. I even wrote to their headquarters to complain. On several occasions it would take them up to 10 minutes to get one scoop of ice-​cream into a cone for me because they were too busy talking to one another or too lazy to serve me quickly. That’s very frustrating. Most of the time they are on their cell phones texting and show no courtesy towards customers. I was and I’m still appalled, especially since I work in retail.
I mean, if they don’t like their jobs, they should just quit, not take it up on customers. Especially ones that only have a 15 or 30 minute break.
But that aside, like I was saying, their menu is awesome. Their smoothies are very refreshing and they have plenty of options available. Their cookies are heavenly as well… soft baked and delicious. The pricing is just right.

I love Freshens Smoothie… so refreshing and smooth. Okay, so it does it’s job, on the level just like other chains.
Now, is there a cool club of the double dots that I don’t know of? Haagen-​Dazs have that «a» (in their fake name, btw) and now Freshens Smoothie Company. But wait, not only does Freshens have one double dots over the «e,» but they double the double dots in their name by putting another one over the «o,» to be more than Haagen-​Dazs (!). :O [I’m just jk.] Damn, I just can’t remember what the proper name of that two dots is called!
So their smoothies, I just think it’s alright. It was refreshing, for the first 2 minutes, but probably due to the fact that I was very dehydrated. But then it became too sweet after that, from their flavoring syrup (website says so). The pineapple smoothie I had didn’t taste very fresh, more of like canned pineapple blended up. Maybe fresh pineapple is too time consuming to cut up perhaps. They also have ice cream and frozen yogurt. I’ll try that next time I return to the Galleria.
.. .. .. .…
An a-​umlaut, that’s what it’s called! Fool the American eyes with a European looking name. Hehe. «Freshens,» that word could look European. «Smoothies» with the double dots? I don’t know, maybe another word. :D
Hmmm… Maybe I should’ve changed my name to have a-​umlaut in it as well. What would that sound like?