Macy’s

This is the second time consecutively that they did not remove the security tag on my clothes. It is so annoying because firstly I cannot use the piece of clothing anytime immediately and secondly I need to go back all the way to the store to get it removed.

When I was younger I enjoyed shopping at Macy’s but I’ve outgrown their styles. I only go there for two reasons: makeup and bathing suits. I searched all over the women’s department for bathing suits when an employee finally pointed them out to me in the clearance. Even at a clearance price they were still expensive. The store was a cluttered mess and close to impossible to find what you’re looking for in the women’s department.
I also visited the Clinique section at cosmetics because I wanted a sample of cream. I wanted to try a different anti-​aging cream and asked the lady for a sample. This person proceeded to lecture me on my skin for the next half hour, and was saying its in bad shape because I don’t clean it well. Her agenda was to sell me a facial cleanser. She flat out refused to give me a sample of the anti aging cream because she claimed I’m too young to use them (I’ve been using anti aging creams for 5 years!). She was one of the pushiest sales people I’ve ever met and I will stay far away from their Clinique section forever. Over my dead body was I going to buy something from a person so annoying.
I don’t care for Macy’s but this is one of their lower quality stores.

This store is a mess!!! It’s bad enough that the TINY section for «fluffier» girls is hidden away in the «annex» across the hall, but there is never a sales person there and the amount of stiff all over the floor? RIDICULOUS! Who wants to purchase anything in that setting??? The racks are jammed close together and the selection seems to have been bought for the store by someone’s grandmother! I was actually trying to return things for my mom and gave up!

Current in line as we speak for 30 mins so far… only one person at the register ringing up customers from childrens, bedding and kitchen ware… the line is now up to 10 customers… and its Friday… speechless right now

This is a smaller Macy’s, though it takes up more than one floor. They don’t have Rachel Ray, Free People, and other well-​known brands. Also, it’s not organized at all. Big bummer since I absolutely love Macy’s.

I don’t usually write reviews but I had to create the account to write this one. Yesterday I was looking for a watch for my husband and a neckless for myself at Macy’s Cambridgeside and the guy with the red badge (I think his name was Ricardo) was extremely helpful. The best sales person that I have met at Macy’s so far. He was very friendly and polite. Even though I had to look at many different watches, he was still patiently taking every single item that i wanted out. Hands up for that guy! Highly recommend you to look for Ricardo if you are look for great service at jewelry or watches!

I like shopping at Macy’s at the South Shore Plaza more than any other.
The selections I have purchased in the last Years have been great and stands up today.

Straight up trash! I came in to shop and this girl was plain rude. She didn’t say hi, had a nasty look on her face, and gave me the impression she was doing me a favor. They need to step down their pedestal and be nicer. As soon as I asked for her name («SP» she said, what kind of name is that?!) she acted nicer. No thank you Mac, I’m taking my fabulous ass to Sephora.

Horrible customer service in the jewelry department. The staff in the jewelry department almost seem to enjoy frustrating customers. They all have an attitude. Suggest Macys fires the whole department and starts over. BTW, the review from Erica F. just posted is so obviously fake, it’s not even funny. The user has posted reviews of 3 places that all show up with 12 tags as useful, funny, and whatever that other category is.

Absolutely love shopping here. I am very big on fragrances and always purchase my cologne from Macy’s. They offer great deals on gift sets. Great customer service and awesome prices. Always many sales!

Pretty crappy… feels like a sears or lower. The merchandise doesn’t seem any lower in quality than normal, but the people who check you out are not very pleasant or helpful, lighting is poor, keeping the shelves, etc. looking nice is rare… hard to find things due to the organization or lack there of.

It is very hard to shop at this location for many reasons. First, the place is a mess. Nothing is in the right place and the staff don’t seem to know where the products are located.

I’m giving five ONLY because of the MAC cosmetics counter. There is a woman there with strawberry blonde hair, absolutely beautiful, she was super nice and patient with me when I was returning something. Thank you!

Horrible experience! I came to return an Estee Lauder mascara and was given an attitude by a woman named Maria (super tanned and with the deep voice). She screamed and almost jumped on me which was so unprofessional and rude. I dont know how Macy’s hires their employees but she should not be in retail… I demand for HR person to speak to her because she was not behaving appropriately! She is not working for EL but for another make up brand. I wanted to run away from there because it is not what I expected from that store. I will never show up there again!

only part I like about this Macy’s is the MAC cosmetics. It is hard to find sales associates to help you, and they’re very slow.

Macy’s always has a vast selection of high quality clothes and shoes. I was specifically looking for designer jeans but had no such luck. Or at least the brands they did carry were not what I was looking for. I will always shop at Macys aka the old Jordan Marsh. :)

I really hate to say it. But, this has to be the worst Macy’s in the system. I love Macy’s and really enjoy shopping here. But, this one is always a mess! Not even a hot mess.
I go to Mass. a lot for work. I stay close to the Mall (Galleria) where Macy’s is located.
So I have visited this store many times.
I always hope that things will be nicer each time I go. I have had a few good experiences here and there. But, then the bugger it up again.
To start with the place is an absolute mess. Everything is on the wrong rack, clothes are thrown all around. No one in the make up dept. wants to help you with anything.
They are all standing around talking about their personal life though. But, far to busy to help you with anything.
I did have a nice sales assco. once in Shesido. But, unfortunately she was not there on Friday. Instead there was a new girl working that was getting help from a male on how to run the register. While I waited over 15min to be helped I watched the whole thing go down. The only interaction that I got from the new girl was that she pushed by me to get a tissue as I was standing at the counter. But, said nothing, not even excuse me. There really needs to be a Manager in the make up dept. to see what is going on here.
One girl near the door was doing fragrance samples as people walked in, but she was the only one that seemed to be helping anyone. She kept showing passer bys where to go for the item they were looking for.
How do these women make any $$. Don’t they work on commission???
Macy’s probably has no Idea what is going on in their store. Maybe they make all their sales on tourists. They do not realize they do not have customers returning. Though I have shopped their more than once I think Friday was my last time there. Even in the shoe dept. they are always out of sizes. This is a place to avoid.
I love Macy’s, just not this one.

I really really like macys as a store… but there are some drawbacks.
The positives
SALES!
Things are always on sale. Yes, they coudl just start lower, an dnot put it on sale, but it works well. And if you get any mailings from them, you are always getting coupons for bigger discounts.
Last time I went in, I purchased two suits, 4 shirts and a pair of shoes. I ‘saved’ $ 600+ and spent $ 800.
$ 800 fr two calvin Klein Suits, four Calvin Klein Shirts and a set of Johnston and Murphy shoes. Ill take it
They have name brands, they have house brands (The Alfani Line is surprisingly nice). And they have everything you want. Yes, it may not be boutique top of the line, but it is good stuff for good prices. If you want something stylish, or that you at least think is stylish, or need work clothes, it is a great place to go
Off season clothes? normally 50%+ more off on the racks. great deal.
But with all the good, does come bad. Bad you say, how with these great prices?
Well, the service lacks. You are paying people minimum amounts to serve people, and the customer service is not always there.
Dont expect someone to help fit you with the fit cut suit (although there has been an exception in the Holyoke store, there was a guy there that was great!)
Depend on yourself (or a female friend with good taste if you are like me!) to know what you want and ar elooking for, to know how it fits, etc.
They will help you, but they are limited. You wont get service like you do at Miltons — but you also get lower prices.
Look at it is a self serve buffet. Lots of choices, but you need to know what to get.

I’m searching for a dress to wear to a wedding in Feb. I wish I hadn’t driven from Quincy to Cambridge just for this Macy’s.
The only dresses they have are clearance dresses, which are on a small rack on the 3^rd floor, and aren’t in any sized order.

The women’s shoe department here has the rudest sales staff of all time.
The last time I was in here it was just to kill time while I was waiting to meet a friend and then, miraculously, there were display shoes in my size! This NEVER happens, you guys, because I don’t have tiny elf feet. Naturally I was unable to resist trying them on and then, even more miraculously, they were not only comfortable AND cute but they were ALSO on sale. And as I was marveling at this miracle of miracles, three sales associates stood in a little clump ten feet away and stared at me with incredulous looks on their faces and whispered to each other. So conspicuously that when my friend showed up two minutes later she asked why the entire shoe staff was showing open hostility towards me.
Now, this happens to me a lot, probably because I’m pale as the devil and dress like a Tumblr fashion blog meets 70s cocaine addict. But isn’t the first rule of retail that you try to convince everyone to buy things, not to stand around staring at someone who obviously wants to buy something and in the process annoying them to the point that they leave and contemplate buying the product at another branch that you’re probably competing with for top sales? For girls whose job is to convince me to slide my oversized feet into possible fashion mishaps at a mid-​level department store, this Macy’s employees certainly are judgmental. Here’s some advice, ladies: cantankerous behavior leads to Botox and lower sales in your department.