Rock N Fitness

You get what you pay for. As my husband said, «you can’t go to McDonald’s expecting filet mignon.» Maybe not, but I can expect soap in the bathroom and machine cleaning spray and paper towels at the designated stations AT A GYM. I have had to alert the staff (3+ of whom have been standing at the front desk doing nothing) that there is no soap in the ladies room on multiple occasions. My husband has had to do the same for the men’s room. This is unacceptable at a gym. There are often broken spray bottles, no spray, or no paper towels at the cleaning stations as well.
For the second time today I was accosted mid-​workout (running on the treadmill) to be sold personal training. I have very little time to go to the gym and when I am there I like to maximize my time. Being interrupted was not appreciated.
My last gripe with this place is the fact that as I was leaving I saw that they were serving cake in honor of an anniversary celebration. People who had just spent time exercising were eating said cake. I have heard that this type of thing is common practice at Planet Fitness (this place used to be Planet Fitness) and I think it’s crazy. They should be promoting a healthy lifestyle, not tempting people who are trying to better themselves with pizza and desserts! I guess this is a great way to retain customers.
Yes, this place is cheap and that’s why people are members. I can deal with absurdity of the junk food being served and the personal training sales (but don’t expect me to be polite next time!). I cannot deal with the lack of cleanliness. CLEAN IT UP ROCK N FITNESS!

I’ve been going here since its previous planet fitness days. Both gyms are very similar in a low budget equipment style and occasional dirt and weird smells.
I visit often and don’t have any major complaints. I come in put my bag away, workout, put my jacket on and leave.
I wish there were more options for weight balls since the one I use its never available or even worse nowhere to be seen. Everyday i search for the damn blue ball and can rarely find it. My girlfriend and o decided to just but our own for home use.
More bikes in view of the tv would be great. No gym needs that’s much space for nautilus machines.

Unfortunately the customer service is quite bad: front desk is not very helpful and kind of rude and aggressive to deal with issues. When I had to leave the gym I was convinced to put my membership on freeze instead of cancelling, after few months they started charging the monthly fee without my consent, when I noticed I went there to speak but they insisted to apply the 30 days cancellation policy so that they can charge yet another month without me using the gym even once! I used to like this gym but this behavior is annoying and short sighted. The place is nothing fancy but all in all a good place in a convenient location at an affordable price. Lots of cardio machines, weights and a separate room for classes.

Clean and ready to go. Open late, open early.
Friendly staff that will help as requested.
The bathrooms may not be as clean as Equinox but the equipment works.
A huge selection of cardio machines and a large selection of free weights.
The fixed section is equally as robust.
Water and energy drinks available for purchase.
The number of instructor led classes is large.
It gets busy at times. There are massage chairs to use.
Overall, a total win.

Let’s be honest with ourselves. The only reason anyone chooses this gym over basically any other gym is the price. For $ 10/​mo (plus that pesky annual fee) it’s hard for someone living on a tight city budget to choose anything else.
The ownership seems to make an effort to keep it clean, safe, and peppy. There are paper towels and sanitizer to clean the equipment after you use it, I’ve seen people mopping the floors, if a machine isn’t working properly someone will put an out-​of-​order sign on it, I’m usually greeted as I enter, and the staff decorate for the holidays.
But you will be in a basement with no windows. The music from the group fitness classes will be blasting in your ears as you stretch on the mats. You might find your treadmill to be a bit wobbly. There isn’t a sauna, pool, child care, etc. etc.
All that to say, for 25% (or less!) of the cost of other gyms, I go here a few times a week. And it gets the job done.

I was a Planet Fitness member and had membership converted to Rock N Fitness. I never asked to be a Rock N Fitness member and never wanted to be one. Unfortunately due to the horrific cancellation policies of this gym I was stuck for quite a while. After several certified cancellation letters to ABC Financial to no avail I took an hour out my day to go down and get a cancellation form and sent it to ABC. Thankfully I’m finally free.
The Good:
Lots of cardio equipment.
The Bad:
Very few free weights.
Locker room/​Bathroom is disgusting and smells of stale turd.
Ridiculous cancellation policy.

«You can check out but you can never leave.» — The Eagles
Yep, the process to cancel your membership here is pretty much extortion. It is clearly designed to just frustrate you into paying your $ 10 monthly fee rather than deal with cancelling. The hoops you have to go through are stupid and damn-​near predatory. First, WHY DO I HAVE TO SHOW UP AT THE CLUB TO CANCEL? Second, WHY DO I HAVE TO E-​MAIL A PICTURE OF THE CANCELLATION FORM TO YOU? Third, WHY DO I HAVE TO RESEND IT WHEN YOU CLAIM YOU COULDN’T OPEN A JPEG PICTURE OF IT? Forth, WHY DID IT JUST COST ME $ 50 TO GET OUT OF A FROZEN MEMBERSHIP I HAVEN’T USED IN A YEAR?
Ridiculous.
Also, just as a final bit of advice… when I first started going to this gym a few years ago (when it was still Planet Fitness), someone broke into my locker with bolt-​cutters, and stole a couple hundred dollars from my wallet while I was working out. The people at the club were completely unfazed and didn’t even bother calling the cops. I ended up filing a police report on my own, but of course, nothing came of it. My bad for still going to this gym after that happened. I don’t know if theft is still an issue there, but wanted to warn people not to leave valuables in the gym lockers, even under lock-​and-​key.

Just as bad as all the others have claimed. Canceling took me months and way too much of my time.

I started as a Planet Fitness member here before the name change, and it is impossible to cancel your membership. I ended up going in person with letter in hand, watched them cancel me, and then put a hold on all future transactions with my bank. Thankfully, I didn’t stick around for the brand change to Rock N Fitness very long as I thought the machines were in a pretty poor state even before that.
Because most people probably missed it, I highly recommend the comment section of the Universal Hub article announcing the changeover of this and the Government Center Planet Fitness to Rock N Fitness:

The owner of these two franchises went on a miserable PR tirade in the article that immediately had me going in to cancel. I have no interest in someone like that having regular access to my credit card information, and the exit from Planet Fitness was especially concerning since I had only signed up to have access to multiple gyms throughout the Greater Boston area. Do not sign up if you’re just a casual gym-​goer that is likely to cancel down the road, it will be the longest and most drawn out break up you have ever gone through.

I’m writing this review because I am saddened by my fellow Unilocalers complaints with Rock N Fitness. In particular, my experiences dealing with employees have been spectacular. Customer service has never been a problem; in fact it’s been phenomenal. I typically come in at night, and the front desk is more often than not run by two young men. At first, I judged them by their age and expected poor service, but they really shined and delivered fantastic help. One instance in particular, I asked them about a double charge on my account, and showed them my bank statement. They told me a manager had to be logged into the computer to help me, so they took down my information and the very next day contacted me to inform me that my problem had been solved. I’ve walked in and seen them doing it all, from signing up new members to making customers laugh at the front desk. These two have really put the «Rock» in the Rock N Fitness.

The customer service is terrible, particularly because of a female employee who works at the front desk named Michelle.
I first had a problem when I came in with questions about my monthly charge. It had gone up and I had never been informed why. Michelle was exceptionally rude and aggressive. When I asked if there was a way to downgrade my membership, she said I’d end up paying more, because I originally was signed up when Rock N Fitness was a Planet Fitness. When I asked if she had my old joining papers with Planet Fitness, she told me they were thrown out. Then, when I asked to speak with a manager she told me she didn’t know when they would be working and if they would even get back to me. I’m not sure why she wouldn’t be aware of her manager’s schedule. Maybe she was embarrassed and didn’t want me to issue a complaint about her to him? She seemed uneducated in her job, unhappy with her work and for some reason wanted to take it out on customers.
When I came back a few months later, Michelle once again was at the front desk. I asked for cancellation forms as I no longer wished to be a member. When I asked her why I had to fill out papers with her and also independently email a copy of my cancellation form to another company, she (again) yelled at me. She claimed she was just a front desk employee and it wasn’t her problem. Then, she signed her name on the manager portion of the cancellation form. When I asked her why she signed the manager section if she was just a front desk employee she told me I was being aggressive. When I asked again what her job was– if she was a front desk employee or manager, she wouldn’t answer me. It was very strange behavior and exceptionally unprofessional. Again, Michelle seems like she’d rather yell and blame customers than provide good service.
If Rock N Fitness wants to keep customers they could at the very least get rid of the «Michelles» of the place and fill it with helpful and intelligent employees. The facilities are already very basic so it’s not like someone would be coming in for the equipment, just having pleasant people working there would make a huge difference.

The GroupX (group fitness) classes are amazing! Zumba here is the best of the three gyms Ive tried in Somerville. The word is quickly spreading about Ingrid LaSalle’s classes; they’re packed every week, because it’s an amazing workout lead by an awe-​inspiring woman. I make it to Zumba just about every day, and it’s something to look forward to!
And Ive noticed that since Thryve took over the personal training, the trainers are present, helpful, and friendly! I took advantage of the free training class, and learned a bunch of new exercises and machines that Ive since incorporated into my routine.
And did I mention that I get unlimited classes, gym access and tanning for $ 30/​month? Unreal. I wish I could take this gym with me to the next city I move to…
My favorite classes are: Zumba, Treadmill Boot camp, Into the Groove, & yoga. My favorite teachers are Ingrid & Leslie Biangiforti.

I was a member of Planet Fitness, and like a lot of other people on here have had nothing but horror stories with this new place. I cancelled a few months (roughly June 2014) after their switch to this new name, as I didn’t realize that they continued to charge me, despite my agreement being with Planet Fitness and not them. I went in, signed the forms, and was told I was all set. Turns out, not true.
I went back in in September of 2014 to cancel again, filled out the form again, and was told that they were sorry, but because I lost the original form they had no proof. They had kept my original signed cancellation when I had filled it out, but evidently just throw it away. I was again told I was all set, and should only see one more $ 10 charge for the following month, again ridiculous but a small price to pay to be done with this horrible place.
Fast forward to today (April 2015), and I notice money is still coming out of my bank account. I was just told that I need to send my cancellation form to their billing company to finish the cancellation process. This is again ridiculous, as I have no relationship with their billing company and it should be their responsibility to handle their own work. I have to now go in for a third time to get cancel my account, which I have never used. No refunds, of course, that would be too much customer service for this place to handle.
I would give this place 0 stars if I could, and I warn everyone to stay away if possible.

Ignore all the five star reviews from the people who only write five star reviews.
This place is sketchy, sketchy, sketchy!
Everything negative that people are saying is 100% true.
Good luck trying to cancel your membership – especially if you are one of the unfortunate souls who had a membership with Planet Fitness that had their membership «acquired» by Rockin’ Fitness.
I went in and cancelled my membership in person – as someone else pointed out as per the terms of the agreement that I actually signed with Planet Fitness.
They gave me some BS form that said that I needed to send a copy of it to the BS finance company ABC finance. I did this.
Fast forward 2 months and I am still being charged!
According to ABC my account is now cancelled (we’ll see). They contacted the manager at RF to verify my cancellation. They had no record of it (read that they immediately round-​filed the form).
This is how they do business. They use the shadiest finance company with draconian policies and they toss out cancellation forms so that they can milk more money out of people.
AVOID, AVOID, AVOID!!!

This review is for the cancellation process only.
A couple of years ago I was a member of the Porter Square Planet Fitness, until it was bought out by Rock N Fitness.
As a Planet Fitness member I was notified of the change. Seeing that the gym was changing ownership, I figured I wouldn’t have to do anything to cancel my membership, since my agreement was with Planet Fitness (at this point I was already using my employer’s free gym, but could get full reimbursement for my Planet Fitness membership through my insurance company).
Well, I was wrong. Rock N Fitness continued to charge my card my $ 10/​month membership. Since I was getting the insurance reimbursement I didn’t bother to cancel the membership for another year.
Fast forward to the end of December 2014. My insurance plan was changing for 2015 and offering a larger fitness reimbursement. Therefore, I decided it was time to sign up for a nicer gym and cancel the $ 10/​month Rock N Fitness one.
Luckily, prior to proceeding with the cancellation, I read the past horror stories of cancellation hell on Unilocal.
Here is what you need to do to cancel:
1. Visit Rock N Fitness in person and complete a cancellation form and obtain a copy (which needs to be signed by the manager). (They have some dumb clause that you need to cancel prior to a certain date to cancel for the next month… ok…another way to scam me for another $ 10)
2. Either email or mail in a letter, with the completed Rock N Fitness Form, stating you are canceling your membership to the ABC Financial Company (
) Be sure to include your agreement number. I sent an email cancellation letter, along with a .pdf of the cancellation form.
3. Hope to see that there is only one more charge for the membership on your credit card/​bank statement
I was really nervous that my form wouldn’t be accepted, based on other customers’ experiences. I even waited a few days and called ABC Financial to make sure they had the cancellation in their system, since all I received was a generic, automated response. The customer service rep was very unhelpful and couldn’t seem to access their records to see if it was being processed.
Luckily, about a week later, I finally received a personalized email confirmation that my cancellation had in fact been processed.
I am giving Rock N Fitness two stars due to their arduous cancellation process. First, it’s pretty absurd to make members cancel in person. What if a customer moves away and forgets to cancel their membership? I think accepting a signed letter or email should be sufficient for cancellation. Second, it’s crazy to make customers contact the financial company after having them go in person to cancel a membership. I’m actually surprised that the AGO’s office hasn’t contacted them regarding their shady cancellation practices.
I would not recommend signing up for one of their memberships unless you are prepared to go through the aggravation of the eventual membership cancellation process.

I see that «Rock N Fitness» inherited the 4-​star review I had written for Planet Fitness a few years back, so I thought I’d update in the interest of journalistic honesty.
To preface, I’m not a member and haven’t been since it was Planet Fitness. The unhelpful staff and increased number of fees dissuaded me from joining. Instead I spent the money on a pair of running shoes and go for runs around the neighborhood. I encourage you to do the same and only visit this plaza when you’ve got a hankerin for some Anna’s Taqueria.

I was never actually a member of this gym, so can anyone tell me how they charged my credit card several times and now have a collections agency calling me?
I was a member of Planet Fitness, as many others on here… I never had a contract because that was the benefit of PF. But Rock’N Fitness took over the building and claim that I have a membership that is literally IMPOSSIBLE to cancel. When I asked them to show me the contract I signed, they weren’t able to, BECAUSE I NEVER SIGNED ONE.
I’ve filed with BBB, but it didn’t get anywhere. This *is* an illegal business practice. I am waiting for someone to file a class action lawsuit.
They now have a «special» going on for people with «overdue» balances. If you sign up with them, they will graciously forgive the debt you never owed them in the first place. What a disgusting group of thieves.

This «gym» bought out my membership to Planet Fitness. I didn’t want this to happen, but I wasn’t asked. I used my Planet Fitness membership to go to more than just the two gyms that became Rock N Fitnesses, so the $ 20 I was being charged wasn’t even remotely worth it for their poorly-​maintained machines and terrible, loud music.
I’m not the first one to go over the hoops they make you jump through to cancel your membership, but it’s no joke. I moved in September and cancelled in person and emailed a picture to the financial holdings company that runs this stuff, but they kept charging me. I called both the gym and ABC Financial and neither could help me.
It’s a scam and they will do everything to bleed you dry. Avoid at all costs.

I owe these folks an updated review.
The good:
– inexpensive
– plenty of weights
– plenty of cardio options
– decent hours
– solid location
The bad:
– membership policy is archaic
– seriously strange theming
– not the most inspiring music for workouts
– occasionally full of neckless young adults
– can get pretty busy at post-​work hours
The bottomline: it’s worth $ 10 a month to have a place to lift weights and hit the treadmill.
PS, I’m still weirded out when I look up and see Shakira, Freddy Mercury and the gang.

Here is how to cancel your Rock N Fitness membership:
(Note — I canceled because I moved, not because of unhappiness with the gym.)
1. Go in-​person and request a cancellation form. You need to give 30 days notice from when you want the cancellation to be effective. Ask the staff person to give you your ABC Financial account number, if possible.
2. Take the business card for their membership management vendor, ABC Financial. Ignore the part where the Rock N Fitness guy tells you that you can email a PDF of the form to the email address on the form. (If you email it anyway, chances are that the first ABC Financial person will not tell you that you should have sent it via certified mail!)
3. Take the form and make a copy of it.
4. Send the form via certified mail to:
PO Box 6800
Sherwood, AR 72 124
5. Track the letter via the USPS tracking number. Once it arrives there, give them a day or so, and then call 888−827−9262 to see if they have received it. You are supposed to get an email once it’s been processed, but don’t trust them! Keep calling until you get confirmation that it has been processed.
(Hint: If you got your account number — you can also get this by calling — you can sign up online and confirm for yourself that the membership has been ended.)
Overall, if you expect this to be a hassle, you will not be disappointed. I did not appreciate being given wrong information by the club (and it wasn’t a fluke — my wife got the same info, and an ABC Financial staff person did not correct me the first time I called).