Sleepy’s

I visited this Sleepy’s with low expectations due to a bad experience at a Sleepy’s in New Jersey. Fortunately, thanks to Cindy, a very knowledgeable and friendly salesperson, it ended up being a fantastic experience.
Cindy listened to my goals for my new mattress, provided valuable advice (including some things I hadn’t thought about before), was very patient as I tried different mattresses, and even let me charge my phone at the end of my visit. At no point did I feel pressured into making a purchase, put off by sales tactics, frustrated by lack of expertise, or grossed out by the facility (all issues at the other Sleepy’s I’d previously visited).
Accordingly, I’d recommend visiting this Sleepy’s and potentially even calling ahead to confirm that Cindy will be in!

Chris was the best part of our experience. We found the queen bed we wanted, and he was clearly interested in helping us get the best price. He was a really nice, down-​to-​earth guy who understood the big ideas — that we wanted a good product at a good price. He stood behind store policies about being able to match the prices of their competitors, and he saved us time and money by standing behind his store’s policies. We would definitely recommend this store to others, but only others who are not in a rush and who have researched the products. We waited patiently for over an hour, hanging out on one of their high-​end beds, while he was busy with other customers. Yes, there could have been another salesperson on, but we were not in a rush and we were dedicated to working with him on the best price we could find, and clearly he was, too. I don’t think other people with less time or patience might rate the store this high, but our experience was stellar.

One of the worst salesman I have ever come across. My girlfriend and I went there to check out some mattresses and the sales guy was completely ignoring us and took a long time to get out of his couch and talk to us. After some time when he bothered to come and chat, he was completely dismissive of what we were trying say and rude.
When asked questions like «We saw online that there is a sale going on here, is it true and can you tell us more about it» and answer was «if you are interested in buying stuff online, you should not come to a store». This guy does not know how to talk to people, forget about selling stuff.
Never go there !!

A long overdue review. Last January I had big time back issues. I had bought a mattress previously at another Sleepy’s in the western burbs. That didn’t work out for my back out so I took advantage of their one time 21 day exchange policy. Then the second mattress didn’t work out! Please note, this was not Sleepy’s fault, nor the sales people. I had not been pressured in any way. The sales people at the first Sleepy’s were very nice. I simply needed to find the right mattress through trial and error for my very cranky back. However, when that second mattress didn’t work out I was really unhappy that I had a virtually new mattress, at a lot of expense and still needed to find a mattress that would work. But again, not Sleepy’s fault as it was a one time exchange policy. I decided I would go to a different Sleepy’s as the stores don’t all carry the same inventory.
This is where the marvelous Tyler at the Memorial Drive Sleepy’s comes in. On a snowy winter day I went knowing it was time to pick out that new mattress and pay for it, while still keeping the old one. The salespeople at the other Sleepy’s had told me there wasn’t anything more they could do. When I told Tyler the story he said, «Why don’t I see if I can put you into our our new «8 Year Comfort Guarantee» (only $ 109) and give you credit for your old mattress. On the spot he consulted a regional manger and it was done! I couldn’t believe it! That represented a huge cost savings to me of almost $ 900 which included the cost of the Guarantee. Tyler was creative, thoughtful and sensitive to a customer’s needs. A FANTASTIC salesperson who greatly helped me. He got the sale and a customer for LIFE. He is the best. Conclusion: Memorial Drive, definitely the Sleepy’s to shop at-​Tyler, definitely the salesperson to ask for!
And yes, the last mattress has worked out, beautifully in fact, and in case your curious, it is an extra firm Beautyrest, Silvia.

Oh, so offensive! My roommate and I are both new grad students at Harvard — we both moved here recently and all that. (She’s a great roommate and I’m so f’ing lucky to have her!) But, we’re very different: she’s a younger woman of color, and I’m twice as old and white. We’re both very cautious shoppers — maximizers, in psychological terms. :-) We were going to be at Trader Joe’s nearby, so I suggested we stop in at Sleepy’s because she was looking for a bed to replace her temporary airbed. So, from the moment we walked into the store, the salesman attempted to direct his questions to me and not to her, even though she was the primary shopper. We made it clear that she was the one purchasing, and she told the salesperson her price range and what he wanted. I also did everything I could with body language and comments to make it clear that SHE was the decision maker, I was just along for the ride. I sat on a bed waiting when I could, repeatedl deferred to my rooommate, etc.
However, the salesman was having none of it. Almost the first thing out of his mouth was to refer to me as «the smart one.» In the context of the discussion, it sounded either racist or ageist, but just VERY dismissive of my roommate. (Also, hilarious, given that she’s the better student, attended more prestigious and rigorous undergrad schools, and almost certainly has better grades than I ever had!) I immediately said, «Well, she’s very smart, too!», but he didn’t get the hint that he’d just been insulting. After that, he began aggressively pushing my roommate to purchase a bed set she was ambivalent about. When she said she wanted to think about it it and explore other options, he became increasingly insulting, saying things like, «Do you really want to sleep on a *futon*?» with a disapproving look, or «Well, all they sell at Ikea is cheap foam.» He also kept trying to appeal to me, or make comments that suggested that she should be doing what I suggested, not what she wanted.
Finally, we tried to end the conversation and leave by saying we needed to finish our TJ’s shopping trip so I could return the Zipcar. The salesman responded by saying, ‘Oh, you’re willing to shop at Trader Joe’s, but you won’t spend more than [her budget] on a bed?“
That just pushed it over into outright insulting for both of us. He seemed to be intimating that shopping at TJ’s either meant we were wealthy or wasteful with money — not sure which one. He had completely lost both of us, and we left immediately. My roommate said that the one thing she was sure about was that she wasn’t EVER going to purchase a bed at Sleepy’s. After TJ’s we stopped by the place I got my bed, and the staff was so much nicer, so much more respectful that it was like night and day. That company will almost certainly get her business. Even though I wasn’t the primary shopper for the Sleepy’s trip, they’re certainly never getting mine — and I’ll make sure all my friends know via social media how deeply inappropriate the salesperson acted.
It’s 2011. It’s a college town with a diverse student population. There is ABSOLUTELY no excuse for a salesperson to make racist, sexist, or ageist comments to a customer. I think it’s absolutely ridiculous to have a sales process that involves *insulting* the customer for being cautious. I felt like we were in some late 1970’s film set in the south or something — it was that bad.

I don’t know what everyone is talking about. We had a great time. We went in not sure what to expect but looking to buy a mattress. Yeah some people may be looking to buy a mattress for your son or daughter just attending Harvard and this place may not be for them. For a married couple looking to buy a nice mattress, this place was pretty ideal. Our salesman, Tyler, helped walk us through the details of purchasing a mattress in a very friendly cordial way. He identified with our situation and explained all of details and ways that other places get you. I really appreciated the service and can’t wait to get our new bed.
Don’t mean to seem over the top but we did seriously have a good experience.

My first experience at Sleepy’s I met Joe who was just the nicest «non-​salesman» salesman that I really felt was interested in finding the right bed for me and not just selling me something to get my commission. I went back to purchase the bed a few days later and worked with Tyler to have my delivery made to my new home which has very strict building rules (must have 2 weeks notice for all deliveries).
I was having a terrible move, everything was going wrong, and Tyler called to tell me that my bed was actually not in inventory and could not be delivered. (cherry on the sundae of my bad day). But, Tyler wouldn’t accept this verdict and went to bat with the customer service folks. He was able to get me a «loaner» bed delivered on the original delivery day/​and arranged for the delivery of my actual purchase for a different specific day/​time. Now that is great customer service. My delivery problem could have just been brushed aside, but Tyler knew how important it was for me to have a bed in my new home. Would definitely recommend working with Sleepy’s Memorial Drive.

Ladies and gentlemen– please, have more fun in life! Today I accompanied a friend in need of a new mattress to this Sleepy’s on Mem Drive. We had a most excellent experience, from the fun test that suggests what firmness might be best for you, to the pure joy of being able to curl up on different mattresses to try them out. What could be more fun? Elden, our salesperson, even showed up to cover us with a furry throw to make it even cozier. There was no pressure, the information seemed accurate, the warranty seems adequate. Did we pay a lot of $$ for a mattress? Sure, but I’ve never seen as nice a one for less anywhere else. If you just want something crummy to sleep on, why would you even visit a store like this?

im down-​grading my review because the company contacted me for a followup to my original review and said they’d give me a free $ 50 GC for the fact that I reviewed them. Haven’t received anything in over a month and I tried to contact them again about it and no response.

these sales people are a whole lot of crazy. this sort of whack-​tree urgency in a mattress store sales-​agent is just silly. i see no burning buildings. i see no mob with sticks. calm yourself.
my cheeses, am i mattress shopping, or preparing for a go at legends of the hidden temple? this is just stressful. my husband and i had to practically beat the little feller off to get a second of privacy.
don’t go here. you’ll wind up being pressured into a stupid deal of some kind from a person that probably doesn’t care if you love your mattress or if it eats you in your sleep.
AND, for the record– sleepy’s commercials completely creep me out: «sleeeeeepyyyyyy’s… FOR THE REST OF YOUR LIIIIIIIIFE.»
…judging by their pushy, scary sales-​people what they REALLY mean is…
«sleeeeepyyyyy’s… or we’ll ruuuuin yoooour liiiiiiife.» :D
[second verse: «sleeeeeepyyyyyyy’s orr we’ll kidnap your wiiiiiiife”]

Don’t pay more than 50 or 60% of the listed price.
will sell you a very similar bed for about half of what Sleepy’s asks. And if you don’t like it, you can return it to Costco after 6 months for a full refund (Sleepy’s will hit you with a $ 480 exchange fee on a king size bed). Depends on the sales person, you can sometimes get Sleepy’s to match Costco’s price, but you will have a greatly inferior warranty.

My boyfriend and I recently purchased a new queen mattress at the Memorial Drive Sleepy’s and we were expecting to be overwhelmed by the salespeople and have a pretty horrible (but typical) mattress buying experience. We got there and were welcomed to the store and then they actually left us alone to browse and ask questions! We bought a mattress set (they gave us a super good deal — wayyyy less than advertised) and scheduled a pick up a few days later.
Well when we moved into our new place we realized we would need a split boxspring — luckily they had no problem doing the swap for us, and called around to the other Boston Sleepy’s to find one in stock.
We were really impressed!

Bottom line: Make sure you do your research before purchasing, and don’t bother going if you can’t stand up to pushy sales people.
My fiancé and I need to buy a new mattress and wanted to try some out, so we thought we’d try Sleepy’s, despite the bad reviews of other locations. The sales person was very aggressive, and kept pushing us towards a certain «Sleepy’s Only» brand. Somehow, she was able to get us a «special» price that was $ 500 less than the price tag, but since you can’t compare the price to anything, who knows if it was a good deal. They did not carry any of the mattresses that we were already interested in. She said things like, «What can I do to make you a customer today?» My response was, «Absolutely nothing.» She kept pushing and I kept resisting so that I could do my research. It turns out that the «Sleepy’s Only» brand has many bad reviews and I’m glad that I didn’t give in to what seemed like a great deal in the store.
If you are going to go here, try to resist their sneaky sales tactics. In the end, we did have some better ideas of what we were looking for, and we learned that mattress prices are definitely negotiable, so it wasn’t a complete waste, but I certainly will not be returning.