Swiss Watchmaker

Went here with one metal band watch whose clasp had broken off and 4 watches which needed battery replacement. The gentleman who served me was very cordial and gave me quotes on all the repair pieces and told me to come back in two hours for pick up. All watches were ready at the promised time. They charged me half what they quote for the broken clasp repair and told me two of the four watches I had brought in did not need a new battery and just needed to batteries jostled to get them to work. They did not charge for the watches that did not require the batteries even though they had to open them and close them to find out the batteries were good. They could have easily charged me full battery replacement or even a nominal fee to open and close the watches but they didn’t. These guys are honest, caring and know what they do.

I am more than A-​OK because I am a fan. I like them because they are knowledgeable and will tell you what needs to be done but I feel like I could get a better price for the same thing somewhere else (not sure that is true but that is what it feels like). Warm and fuzzy they are not but if you need something done well, I believe they are your place. I like that they took my son’s watch and texted us later to give us a quote of how much it would cost — it is probably the law to let us know and to get approval before doing the work but it was a nice touch just the same.

AVOID AT ALL COSTS.
First of all, I am a fool for not reading these review before I took my watch in. Second of all, when I did, I saw the exact thing that happened to me happened to someone else.
I took in my watch for a routine battery change and cleaning. When I got it back ($ 35 later– I guess you pay for location convenience), immediately the face started fogging up. I was going to take it back in a day later, when a pin fell out of the band and the whole watch fell off my wrist.
So basically I took in a perfectly fine watch that needed a battery change and got back a broken one. I am going to ask for a refund, but I doubt I’ll get it.

I’ve been coming here for years. The older guys has always been nice, and now the younger one is too (he used to be just be more neutral).
I had brought in a broken watch a while back that I thought needed a battery. They called me later to have me come in. They explained that the battery had been fine, and what was wrong was easily fixed.
«OK, how much?»
«No charge»
«What?»
“You didn’t need a new battery. We saw what it was when we opened it up, fixed it and put it back together. Can’t charge you for a battery. You’re all set.“
And I’ve been coming back ever since.

They damaged my watch on a routine battery change.
I brought my watch in for a battery change because this shop is in my neighborhood, and just three days later, my water resistant watch is fogged up on the inside and no longer working.
I noticed a scratch on the bezel immediately after picking it up that wasn’t there before, but what are you going to do? To then have the entire watch stop working within just two days of the purchase is very problematic.
When I spoke with the gentleman on the phone about it, he tried to «set the stage» for blaming it on the fact that I wear it in the shower or sweat when wearing it. He gave me some speech about why that isn’t a good idea, and I interrupted him to remind him that the watch was just fine for the first year of my ownership until literally two days after they replaced the battery, and that was clearly not what was happening here.
He told me to bring it in, which I will now do. I will update this review if things change.

This will be the first and last time I will be visiting this establishment. I called a head to ask the pricing how much they charged for watch battery replacement. She told me 10.25 which I thought was reasonable price. I stopped by after work and said I would like to get my watch battery changed, then the women said it’s going be 15 dollars. I said wait you said on the phone it was 10.25 she yes but it has to do with the model it’s a 3 tier watch and etc. I was like then you were being honest on the phone. This is an act of poor business etiquette mis informing customer of actually price including labor and then tell the person a different price bracket when the person is at the establishment. I only went here because my usual watch person is all the way in the city who’s honest.

0 star, the second hand of my watch was loosed and they charged me 70 $ for repairing it. I left for the military base after two weeks, then the second hand loosed again. I was in combat training in Texas, so that I could not contact with them. It is acceptable to get an overpriced service, but, you guys did not finished your work. Because of your frauds, I had no watch during the training. Cheated a soldier? Good for you guys.

If I could leave zero stars, I would. Had my watch «repaired» there only to get cheap parts put in from a digital watch. The manager of owner (a lady, I forgot her name) was incredibly rude as well when dealing with my predicament.

If it could be 0 stars it would. I received a text asking if I wanted an extra service done to my watch for which it would cost more. I responded saying no and they did it anyways and charged me for it. I complained and said that I had said no to this service and the guy refused to deduct charge.

i wanted to put 0 stars.
do not trust this company!!!
i dropped off my $ 300 watch for repairs, which they quoted at $ 60, and they gave the watch back to someone else who knew my information and my watch type, but i did not authorize the pick-​up!!!
so someone walked into the store, paid $ 60, and walked out with my $ 300 watch without the company consulting me about it.
terrible trust issues. do not bring anything expensive here (my $ 300 watch is minnows compared to some of the watch prices out there), or else it may be gone when you go to pick it up.
this company should not be trusted

Go to the Swiss Watchmaker for fine watch purchases, repairs and reconditioning. Or for creative modifications and precise work on your favorite jewelry. Susan (the Lady with the Hat) will think through with you whatever you want to do, and the jewelers will carry out exactly what you have decided on.
While there are no bargains here, their prices seem competitive with other fine watch and jewelry shops. And you can trust their judgment and workmanship.
I have never been disappointed, whether in watch purchases or in the many jewelry jobs they have done over the years.

Had links removed! Took only 30 minutes and $ 10 and was done very well. No complaints here, would definitely recommend.

So, I sent my watch directly to Tag to have it repaired. According to Tag, the mechanism on my watch isn’t broken at all. Rather, the battery that Swiss Watchmaker gave me was dead/​defective.
In sum, Swiss Watchmaker didn’t break my watch, which I had suspected. Instead, they sold me a defective battery and then, instead of replacing the battery with one that worked, tried to get me to pay for $ 300 in repairs I didn’t even need. I think that’s worse than breaking my watch. It’s dishonest several times over.

Great place overall! I got a watch band there a while back, and it’s still in great shape, they’re friendly, and offer everything you need.

No customer service, condescending staff.
I bought a watch here, and it broke in 3 weeks due to what was clearly shoddy manufacturing. (The leather strap came off the face, due to what looked like a delaminated glue job). I took it back, with the receipt, hoping for store credit or for them to fix or replace it.
There was nothing they could do except insist that I must have «snagged or banged it» on something. They couldn’t take it back because «they don’t sell used watches,» but I was welcome to ship it back to the manufacturer myself.
The worst part was their attitude toward me, as if I was 8 years old. «Maybe a metal-​strap watch would be best suited for someone like you?» Um no I’m actually not an idiot.
As other reviewers have noted, these people claim no responsibility for anything they sell or handle. Stay away at all costs.

Brought in a nice watch to get the wrist band fixed (one peg fell out). After waiting 25 minutes, they had time to help me. They also wanted to sell me a crystal face for the watch which I declined. I’ve had the watch for 10 years and it was in perfect working condition. It took about 15 minutes to return the watch afterwards, and at least another 5 minutes to swipe the credit card (not sure why).
The next day, the original face of my watch came off randomly. So after 10 years, it just flies off the day after being in their shop. The coincidence of this event is nearly impossible, considering I did not bump or drop the watch. Now that I’ve read others’ reviews of similar experiences with botched repairs requiring further unrelated repairs, it seems very likely this was not a random event.
They have it now but if they quote me anything to fix it I’m for sure taking it elsewhere and will suggest you do the same before they ruin your watch, too.

I am a watch king of guy, and I love my G-​Shock watch. Unfortunately, the band on mine broke, and because of how they are designed, installing them is not the easiest thing in the world.
When it happened a first time, I had it installed by a jeweler elsewhere (before I had heard of this place)
When it happened a second time I took it to the same Jeweler, who told me I could do it, but they couldn’t. Apparently because they don’t sell Casio, or something… Even so, I can do it, but they can’t?
I was going into the city that they anyway, so took the watch anyway in the hopes of finding someone there who could install it. After a referral from another shop, I went into this place.
They asked me if I had the band, which I did (G-​Shock bands are hard to come by) and told me if it was possible for me to come back in 30 minutes. Since I had other things planned to do, this was not a problem. They took my information (including phone number) I confirmed their hours, and went along.
By the time I had returned (over ½ hour) my watch was ready, I had however, not received a phone call that it was ready (not surprising since I told them I’d be back, and they told me when it would be ready)
They installed the band properly, and charged by 5 bucks.
Service was polite
All in all, great!
Will return in the future

My watch stopped working, so I thought the battery was dead. I took it to Swiss Watchmaker to replace, and it promptly did (for around $ 10).
The watch still didn’t work when I picked it up, although I only noticed it a little while later (it is my spare watch). When I took it back to Swiss Watchmaker, they diagnosed it as a factory error. Moreover, they refused to refund anything. Now I own a useless watch with a brand new battery.
I expected them to either notice that the watch wasn’t working after replacing the battery, or alternatively I expected them to refund their work. Although polite and soft-​spoken, they did neither.

I recently brought a very expensive watch to be fixed at the Swiss Watchmaker in Harvard Sq. That was a serious mistake. They asked for a $ 75 deposit, just to look at the watch and assess what was wrong. Upon assessment, they told me that they could fix the watch and it would be $ 800. Because of the value of the watch, I agreed, as this still seemed like a good deal for repair. I waited for over two months until the repair was completed and when I received my watch back, the original seal had been broken so moisture got into the watch and it was ruined. Knowing that the repair had broken my watch, I asked for a refund of my monies. They refused and told me that the watch seal was already broken when they received it for repair. This was NOT true. Not even a willingness to compromise to meet me half way and refund only half of the monies I had spent towards the repair. Completely unreasonable. Horrible customer service.
An expensive lesson has been learned from my latest experience at Swiss Watchmaker. I should have known better than to entrust a luxury timepiece with inexpensive watch specialists. I have sent the watch to now be fixed by it’s original manufacturer at more than double the cost that I paid at Swiss Watchmaker. Ugh. The worst part, I have been relying on Swiss Watchmaker for years for my other watches as well as those of my friends and family members. This experience was definitely my last. The Swiss Watchmaker could care less.

If you Looove over paying for service this is your place!
I brought my match in for service. All I needed was 4 screws for the back and a battery. The guy took my watch and said we have to check it it may not even be working they took my information and told me that they would call me by 330 that day, which they never did. Two days later I called them and they told me the watch was all set and the price is $ 55! For a battery and 4 tiny screws! I asked for the manager and asked if I could get a cheaper price feeling that Fir virtually no work and almost nothing for parts that was way too much.
Manager said he would give me five dollars off which I thought was an insult.
No problem I explained my displeasure and told him he would never see me again as a customer –very shortsighted