Viacord

The absolute worst company. They are a glorified company selling witchcraft they are a joke save your money for a real purpose. Viacord equals scam scam scam

I fully paid the cord storage for my daughter in 2006 for 20+1 years in advance. Viacord apparently does not keep their records in order: they are now trying to collect additional storage fees that I do not owe until the year of 2027! They also do not respond meaningfully to complaints and requests to check their records. I believe this company is committing a financial fraud against its customers. Please get in touch with me if you experience similar issues.

This place is a joke. I really wish I would have researched more before my first child. I wanted my second child’s cord blood and tissue with my first but they FORCE you to get the advanced processing in order to get any kind of discount. They are way over priced and their customer service is terrible! All I asked was to get the same respect as they give to referring someone by giving me a free year of storage and they flat out refused saying «You’re not a referred customer». They would rather get more people in there spending their money than keeping the ones they already have! I paid big bucks for the first child to have BOTH cord blood and tissue stored but I really wish I would have researched more! Don’t make the same mistake! They are all about their money and not their service!!!

Horrible customer service. This review is because I have not a receipt of my payment even after 8 months of the payment date. I wonder how their service for retrieving the cord blood would be. Please shop else where for the same before choosing viacord.

Terrible costumer service. Do not use Viacord to store anything from you baby. I don’t trust this company. For my family is too late but don’t do the same mistake.

ViaCord charged way too much and it is my fault for not looking into more companies before we did this. They charged $ 3500 to take the blood and the cord. I was ok with that, now they have sent two bills. One for the cord storage and one for the blood storage a total of $ 275. I was told it would be $ 150 a year after the initial amount. Oh, but if you pay up front for 25 years it is a discount of 25% at $ 5000+.
Look into another company and read reviews before jumping into it.

Despite repeated calls to the company, they refuse to stop harassing my wife and asking her to bank the baby’s blood. We informed them 2 months ago of the stillbirth, and have contacted them twice more asking them to stop contacting us, yet they continue to call and email. I would not trust this company with storing your child’s blood if this is the way they treat their customers. I get it, you’re entirely focused on getting customers, but to ignore my wife’s repeated attempts to get you to stop contacting her is a heartless way to run a company.

ViaCord’s BBB accreditation is revoked because they do not respond to complaints. NO CUSTOMER SERVICE!
Do not use them!
— update ³⁄₀₈ —
ViaCord contacted us after we complained to them on Twitter. They also refunded the termination fee and reactivated their BBB standing. I just hope they can a tab on their customer service instead of fixing the problem after they let the ball dropped. I gave it a 3-​stars now.