Dunkin’ Donuts

Simply put: the strawberry shortcake croissant donut, a current special, is out of this world amazing. I’ve been wanting to try a cronut for sometime, and this is about as close as I’m going to get without going to New York City.
The only drawback to this tasty donut chain is that it’s $ 1.09 for a donut. If my lazy bones would just walk into Meijer a few blocks down I could get equally tasty donuts, but less selection, for almost half the price. Darn that convenient drive-​through!

Today 9÷8÷14 I went to Dunkin Donuts and ordered a couple things for Christina since it was her birthday.
While there I seen a poster for their chicken and biscuit sandwich and wanted to give it a try and compare it to Chick Fil A.
They said it would be a couple minutes to make it.
I was thinking awesome… nice and fresh!
It comes out the DD wmployee from back hands me the bag and I head out to get back to the house with her goodies.
As I’m driving I little voice tells me to check out what I got instead of waiting. So I pull over open it up the bag and my first thought was the chicken was hot and steamy and wait for it… the biscuit looks really dark if not burnt.
I attempted to take a bite and my observation was correct, it was hard and BURNT.
I’m not the one to put up with substandard quality in the fast food business aince I ised to own two #Blimpie sub shops and pulled out my recipient, called them and told them I was coming back.
She said «I could get a new one… «
I said «I dont have time and I’m sure the rest are the same and I would like my money back instead».
She called up the biscuit maker and she said check your biscuits and he said for what and she they are way over done.
My thinking to Mr. Behind the scenes biscuit maker… OK it is Monday… no excuse and are you kidding me… my 6 year old could see it was burnt when you made it and he could use it as a hockey puck.
So I ended up getting my money back and she gave me a card for a free sandwich.
Here is the issue;
In the food service industry with it being so competitive and the ease to voice what happened like I am now on social media sites. You don’t have have a second chance… all you have is the wow factor the first time.
Yes she apologized and gave me a free card… and I thanked her… but I’m not sure Mr. Biscuit maker even cared he had an issue with his biscuits.
You have one chance to get it right so do it!
What is happening to the majoring of people working in the fast food service industry, they don’t care anymore about the products they are creating for others to consume.
If you own a quick service /​fast food business or any business please comment below and let us know how you and your company are going above and beyond to WOW the customer so they return as a happy customer.

I stopped in for a breakfast sandwich (one of the flatbread ones) and a coffee, and it was pretty good. I was pleasantly surprised by the bits of veggie in the egg portion of the sandwich, and the cheddar cheese was not terrible. I also enjoyed the flax seed in the «bun». Service was nice, the place was pretty clean.

Let me start off this review by saying I really don’t LOVE Doughnuts. They are just okay. I do however really love this Dunkin Donuts. There is not much in the «hood» of Camby but I am so happy that they place a Dunkin Donuts there. I order the same thing most days. Medium Hazlenut Coffee with 5 splendas. YES I said 5.
The staff is the reason why I love this place. One lady knows what I want even before I tell her. They seem to have a great working relationship.
To top it off I always get a Have a Great Day. As someone that works in the customer service field THIS is what makes me come back.
This location has the best employees and a customer for life :-)