Cooper University Hospital

WORST HOSPITAL EXPERIENCE EVER! My brother was admitted into the hospital on a Saturday night due to an eye injury. He was told by the doctors that he had a small fracture and that it would fix on its own with time and that surgery would not be necessary. A few hours later he was told by the nurse that he needed surgery and that he would be operated that same day which was confusing since that was not the information that was given to us by the doctors. Since he was going to have surgery he was not allowed to eat/​drink at all. Several hours went by and we questioned the nurses about what time exactly the surgery would be, she then informed us that he was on a «waiting list» to have surgery and that it was not even a guarantee that he was going to be operated on. After being starved for the entire day with not even water or an IV being given to him, at 7pm he was informed that there was no openings for him to be operated on that day and that they would try again tomorrow. He was then allowed to eat that evening. The following day it was the same ordeal. He was not allowed to eat/​drink because he was «going to get surgery». After being starved all day AGAIN the doctors finally came and told us that they were not going to be able to operate him that day because once again «there were no openings» but they were able to actually get him on the schedule on Thursday (which was 3 days away). Until then he was moved to a different room on the 10^th floor that was EXTREMELY uncomfortable, hot and noisy. Definitely not the kind of conditions that someone who is sick should be in. Not to mention you were in a room with another patient. We immediately called patient relations and explained to them the situation. They didn’t seem to care at all and simply said «there was nothing that could be done». During his stay in this room the service was horrible. The nurses never came in on time to give him his medication when you can clearly hear the nurses gossiping about the other patients and their problems all the way from the room we were in (which is unprofessional) and if you ask me a violation of HIPAA. Coming from someone who works in the airline industry and travels the world for a living I’ve been in and seen several different hospitals around the US let alone the world, and I’d have to say that this was by far the WORST hospital experience I’ve ever seen in my life! This hospital is very deceiving. It looks like a great hospital on the outside, but I’ve should’ve known better since this is located in Camden, NJ which is one of the worst cities in the country known for its high crime rate. I should’ve asked before taking my brother to this disgusting place they call a «hospital». Do yourself a favor and avoid this dump at all costs and go to another hospital in Philly.

There aren’t many hospitals in South Jersey where you can get the comprehensive care that cooper hospital offers.
Many doe via lists for both adults and children. And the only trauma hospital in South Jersey.
Easy parking. There’s an attached garage for both the hospital and the office building. Right off of 676.

This place makes my blood BOIL.
My mother had breast cancer a few years back and was sent here for 1 out of her 5 surgeries. BIG MISTAKE. The staff here SUCKS, the food SUCKS. Everything about this place SUCKS.

My mom had something burst inside her boob after a surgery and she started to bleed internally. She pressed the nurses button multiple times and nobody came, my mom couldn’t talk because of how much they drugged her up but she could feel that something wasn’t right, she couldn’t move to get herself out of the bed either.

After 20 minutes of struggling to get someone’s attention a nurse in training came into my moms room to introduce herself. My mom immediately proceeded to signal that something wasn’t right, the young lady in her 20s helped her as best she could until her doctor arrived.
I wasn’t there that day but when my mom told me this the next day when she was transferred to a different hospital because of this accident I was furious, My mom could’ve died that day if it wasn’t for the young women that came in to Introduce herself.
The staff here blatantly ignored her call multiple times, I would rather be dying on the street then come to this hospital (Seems like you would get the same help there anyway) We will not be returning ever. Keep your loved ones AWAY.

Unfortunately I have been here quite a few times both through the main lobby and in through the emergency room. It is much nicer not going through the E.R. but you have to do what you have to do sometimes. The staff is friendly and the place is as clean as it can be for a hospital. Keep in mind if you are going through the E.R. entrance there is a metal detector which is a pain, but it will make you feel safer considering you are in Camden. I have never had to wait long in the E.R. or for any tests to be done and I would recommend coming here if you have a choice of hospitals.

Arrived at this facility at a very early hour, parking was very easy and there were many people to help with navigating the facility. However, the second we got to the ER the front desk individual was fairly rude, yelling at us and continuously asking us to repeat ourselves in a very rude manner as if we weren’t doing and answering everything she asked of us. The nursers and doctors were very helpful and pleasant along with the security we came across. Although, you would think they’d place you in a room with a television instead of a room the size of a closet that they placed a bed in that looked very unkept

My grandmother had open heart surgery here back in 2009. We thought we were going in for a simple heart catherization and they winded up doing open heart surgery the following morning. As we waited for hours after her surgery my mom and I had no food because we didn’t want to leave the room and miss anything the doctor told us. After hours of waiting a nurse came in and said «I noticed you guys have been here all morning. Here’s some food we had left over» I’ll never forget that. She made such an impact on us all.

Had a terrible billing experience with an affiliated doctor. Basically they got the insurance information wrong (I don’t know how’s that possible in the first place). Sent us a bill 12 months later saying insurance denied the claim. I gave them the correct insurance information. They never did anything with the updated information. 6 months later I get a letter from the collection agency that wouldn’t return my phone call. Whether you’re a doctor or a patient, stay away from this poorly run organization !

Love the Doctor! But after a recent billing experience, I would not recommend this place. I had a 4 month maintenance visit that I have never paid a co-​pay as it was worked out with the insurance company and the facility. Cooper now charges for use of their facility and equipment. Even though the doctor works for them, they bill for use of a clinic and then charged for Dr. visit. I received one immunization and the doctor was paid for the immunization and cooper was paid for immunization (use of equipment) total paid by insurance company was around 330.00 for the immunization. By time you add up what they paid the office and for use of facility. Total for immunization, 4 month maintenance visit approximately 600 hundred dollars. So it wasn’t enough to get paid once but now they have to charge for office visit which once was billed under clinic visit (still is) just now they found a way to make more money. When I called Blue Cross they said that cooper can bill for that and the phone rep was indignant and rude. She seem to think that paying 330 dollars for an immunization was normal. It is kind of like paying 600 dollars for a toilet seat. Something is really wrong with our economy when it cost 330.00 for an immunization and an additional 300.00 just for an office visit. Seems to me that for followup maintenance visits their should be no –copay if the the insurance company is willing to pay 600.00 for a ½ hour visit so the doctor can go over the lab numbers, take weight, temperature and give an immunization. geez give me a break!

Watch your insurance coverage if you go to MD Anderson at Cooper University Hospital.
I had a routine follow-​up office visit with my Oncologist. I paid my $ 40 copay for the visit, then 6 weeks later I got a bill from Cooper for $ 83. Turns out that Cooper Hospital charges EXTRA for the use of the building. They billed my Personal Choice $ 399 for a facilities charge of which $ 83 was my responsibility.
I wanted to stay in NJ for my care, but may decide to GO BACK TO PHILADELPHIA. Kimmel Cancer Center at Jefferson never charged my insurance for use of the building.

Waiting to get a simple chest xray takes over two hours. Never seen this magnitude of inefficiency in a department.

This is a really great facility, despite its downtown Camden location.
Parking is easy in the adjacent and connected parking structure next door.

We came here a few months ago for our maternity ward tour. Great nurses, clean facilities, and everyone’s always smiling. Looking forward to delivering here.

We had a bad experience with billing. We’ll avoid to use this hospital and it affiliated offices. Horrible

Starting work here soon
Clean place, friendly staff
One downside is that the place is huge and a little difficult to navigate BUT I’m sure that gets easier with time :)

This is truly the best place for any medical need one might have. They have the best collection of most-​professional staff I have ever seen. I can specifically comment on the Cooper Neurological Institute, which is truly world-​class! All their facilities are so impressive (have you seen that gorgeous hospital lobby?!) to the emergency room, where they see people promptly and courteously. Even their cafeteria food is good. Being just over the bridge from Philly, and an easy PATCO stop/​Walter Reed Transportation Center location, it is very assessible, too.
They always get great patient reviews. Even other nearby hospitals send them patients if their condition is too complicated. In times of trouble, its good to rely on a trusted source, and I know I would trust them.