Redzone Wireless

I want to like Redzone. It’s a local company and the 4LTE wireless they provide is next generation technology. But after ten days, the jury is out. Service improved somewhat after an antenna was installed, with 5×5 reception of the signal, but it is apparent that problems remain with the capacity of the line, from the amount of jitter and latency. In the early am, before it is subjected to significant demand, speeds on the line are the advertised «up to 20mbps». But that quickly deteriorates to 2−3mbps, and sometimes the line becomes completely unusable. I am no technician, but it appears that the company may be expanding beyond the capacity of its network. That’s probably not a sustainable business model. I hope to be able to amend this review in a couple of weeks to reflect a more positive view. In the meantime, caveat emptor.
A month later things are no better, so I have reduced this review by a star. Upgrades to the antenna in Portland are promised in January. Until the, service is problematic. I have upgraded to the 25 Mbps service, and up speeds are higher, but down continues to be lousy in peak periods, often 1 – 2 Mbps. Customer service is honest, acknowledges the problem, promises better things ahead. We will see.
Late February now. Redzone has added new towers in Portland, improving capacity. Still slower than advertised but things are better. Excellent customer service. So three stars.
And now, at the end of March, after Redzone techs switched the outdoor antenna to capture one of the new towers, speeds are excellent, as advertised. So five stars. Bravo Redzone.
Final note: in June, the Redzone signal continues to be fast and reliable, just as I had hoped.

My non-​profit organization met with the folks of this company last summer and made an agreement between us and their senior sales and marketing executives. We would try their service and herald it to our membership and neighborhood if they advertised in our small community paper. No breaks in price were provided to either side. They paid for their ads, we pay for our service. Just a couple of months into it, and after having constant problems with the service, they stopped advertising and never contacted me back on why they chose to do so.
The service itself is spotty and is very much like attempting to cruise the web from your telephone, only from a computer. Not the best, most reliable connections.
Extremely disappointed both in their ability to keep their word, and in their service, but primarily due to the service. It’s just not reliable and I can’t recommend it.

very good customer service. Small, friendly company that doesn’t shuck and jive you. Limited tech support hours compared to the borg companies, but on the other hand you talk to a human when you reach them. Pricing is quite fair.

I got my router the next day, and I’ve called them three times, talked to someone right away who was sweet, real, and helpful. Who knew a service provider could be like this? I have what I need and didn’t even sell my soul to the devil. Highly recommended!