Star Bird

I debated reviewing this business thinking that perhaps the frigid reception of the owners/​shopkeepers was just a one time thing. Imagine my disappointment (and validation) to learn others had the same experience.
As others have noted, the owners (or maybe just one was the owner when we visited, there were two; a man and a woman) were incredibly unfriendly, only decided to speak to us once their other two customers who appeared to know them had left the store. Both my partner and I were in shorts and sneakers but we were looking seriously at two pricey items to help furnish our new home. Perhaps we didn’t have the look these two prefer for their clientele. Or perhaps they’re simply as cold and unfriendly to all their potential customers.
On asking a couple of questions regarding some of the art work, the answers came back labored with near eye-​rolling exhaustion on their part. When we asked about one particular piece, framed but from a well known folk artist from Massachusetts, neither could/​would tell us what type of canvas or paper it was printed on or whether it was acid-​free, etc. The woman dismissed us by saying «They’re all good quality. Very high quality…». If we’re considering spending $ 600 for a print in a frame, we’d like to at least know what it’s printed on and if it’s originally signed. Sheesh!
The gentleman was just as unfriendly when we asked him about the artist and whether he had any giclée prints by the same artist.
Just cold, unfriendly, unwelcoming folks. I’m not sure how they’re in business, if they’ve been in business for any length of time at all. But if they continue to do so, it will be without our support.

The Man behind the counter is one of the most Disrespectful, Rude, Obnoxious and Mean Salesperson I’ve ever had the displeasure of meeting. He obviously cares nothing about his customers. My family and I were visiting on vacation when we came across… what we thought would be a great store to get a few gifts. Little did we know that we would be Yelled at, Talked About and Embarrassed by this Man. I took a photo of a purse to send to a friend who was interested, in fact, I was prepared to purchase several purses and wedding gifts totaling over $ 700. The Man behind the counter began yelling at me, calling me an idiot for taking a picture, along with other choice names. I walked out of the store with my daughters and 5 other strangers in the store, who stopped me outside to say that they’d never shop there again, that he was so rude to me and others in the store! There are no signs any where that say No Photos! DON’T SHOP THERE PLEASE!

This is BY FAR THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! My family and I were deeply offended by the man and woman (owners?) working in the store. Make sure not to touch anything in the store because they will follow you around and threw a fit when we unrolled a 20″ x 30″ rug to see the full pattern on it. After rolling the rug back up and tying their linen bows around it, we heard them talking about us behind our backs saying that we had ransacked the store. Everything that we touched was left in immaculate shape and exact same location. We were so put off but continued to walk around the store and just shook it off. We actually ended up purchasing the rug and another blanket, spending nearly $ 200. When we left the store we heard the man yelling that we were so ridiculous and we found it difficult not to let him know that we had heard them talking about us the entire time. The man and woman then began throwing their hands up in the air screaming at the top of their lungs at us about how disrespectful we were to their store and they should’nt have to clean up in their own store. THEY WORK IN A RETAIL STORE, that’s the beauty of their job, you have to tidy up a little if you want the store to look nice. We apologized for whatever they thought we did, which was nothing. The man then decided to yell «yeah well you probably voted for Obama too and everything is just great, huh?» He obviously has an anger management problem because I am not sure what this had to do with anything. They told us that «their customers» would never unravel a tiny bath rug in the store. This was by far the most insulting, they were saying that we were not good enough to be customers at their store. Which is completely insane because we not only bought something from the store but we didn’t even think the store was that special. My mother went back into the store for a refund and they woman shouted that she would be more than happy to take back the sale and threw the receipt at her on our way out, screaming at us to leave. This was insane, don’t ever ever go inside this store. They have serious anger issues and were incredibly disrespectful!