Jack Williams Tire and Auto Service Centers

Traveling from out town (TN) to visit my family in PA. Had a flat on the way. Changed it myself and used adequate spare to get to PA. My Dad is local and recommend J.W. Took my SUV in to get a new tire to replace blow out and the spare. Honestly my other tires were low on tread so when they recommended all new tires, I was ok with it. Needed to happened soon anyway. They called me and said the price would be either $ 660 or $ 720 out the door. Tires and installation. They explained the quality difference and I went with the better tire especially due to just having to change a tire on the side of a busy highway in the blazing heat. They said they would be ready in an hour which was great because we were heading to Canada the next day. I came to get my car, they totaled me out at $ 719 and the man said my total warranty info was on the 2^nd sheet. Didn’t think anything about it. Got in my car and drove to my parents. I noticed a $ 20 per tire charge.$ 84 with tax??? Not labor, that was a separate charge. I called. Joe said it was for the total tire care plan. I said I was not aware of this when he quoted me the out the door price. After an awkward conversation he said they could refund my money if I came back in. They closed in 10 mins. I made it back and Joe was no where to be found. Another gentlemen asked to help me and I explained that when I was quoted the original price, there was no mention of an optional warranty price per tire. He said, «Nobody broke that down for you?» I said no. And then he looked at me in a weird way. Thought this would have been a good place for «I’m sorry about that.» He did proceed to refund me the $ 84 dollars, but he was not very nice about it. I tried to joke with him, but he seemed irritated. I said I hope I won’t regret this, ha ha and he said «you probably will.» Serious as can be. I said thanks for the confidence. Bottom line, be careful with these guys. They seem like they can do very good service, but tacking on extra warranty cost without discussing it with the customer, and then being less than cordial when called on it makes me wonder about this place. Also, the continental tire comes with a fantastic warranty built in the price. Truth is, I wouldn’t use them again and nor will all my family who lives here. They need to be upfront about any optional costs. Oh, and where did Joe go anyway? Shady shady.

Perfect service!!! Fast and courteous!!! In and out in an hour after walking in with no appointment. Free wifi!!!

Came in to get a flat patched. They took my car around and ten minutes later told me that the nail was too close to the sidewall. (Which was a bunch of bull) Then the agent proceeded to try selling me 3 new tires cause my «tread was wearing low.»
Little did this guy know that not only did I work in the automotive industry for years, but I just bought new tires two months ago. I told them to put the spare back on. I drove to Howard Tire in Harrisburg where they patched the tire for $ 17 and I was on my way.
Be very weary of them trying to up-​sell you. I can only imagine how many people fall for this jargon when a majority of the population is uneducated when it comes to their vehicle maintenance.

I thought they were reputable as they always did good on tires. Went for inspection and was told passenger front side wheel needed a new caliper, brake line, rotor and pads. They did the pads on both front wheels. A couple of days later my dash lit up like a Christmas tree with the brake light/​esp light/​abs light and traction control lights all coming on. Took it back today for them to look at it and was told the ABS module went out and it could not be from the work they did. They said they only replaced the hydraulic parts. I told them that they had to remove the ABS sensors to do the caliper. They confirmed that was correct, but it was nothing they did. Then they said it would be $ 800 to do repair. STAY AWAY FROM THEM AT ALL COSTS!!! Would give zero stars if it was possible but Unilocal doesn’t have that rating.

Always pleased with the service here. They are seem honest and never hesitate to show me the problem. I take my cars there over the dealerships when I can.

Getting your car serviced can be such a stressful experience, especially when most places are concerned about the upsell instead of the customer service. You won’t find that at JL Williams. I was pleasantly surprised. After having priced tires for my SUV at the dealership and at another service garage, I used the Jack Williams website to price tires on the recommendation of a friend. I’m so glad I did.
I love the convenience of scheduling online, but someone called me in person almost immediately to confirm my appointment and that they had my tires in stock. They also offer courtesy shuttle service for those who need a ride to work and cannot wait while the service is being done. I had time on a Saturday and chose to wait in the waiting area. The best part was when I checked out the actual cost of the tires came in $ 40 LESS than the price quoted to me originally. That has NEVER happened at the dealership!
If you ar looking for SERVICE, QUALITY, CHOICES, and VALUE, you won’t be disappointed bringing your vehicle to Jack Williams Tire Co.

I am now a customer for life. I’ve had two tire related problems in the last month. After telling them that I bought my tires at Jack Williams, they have fixed both problems free of charge. On my last visit, they pulled all four tires, inspected them, repaired a puncture, remounted, rebalanced and rotated the tires for free. Stellar service. Cannot recommend highly enough.