Campbell Mercedes Service

Tom and Gary are not only my favorite mechanics but they are also some of my favorite people. I have used there services for years and they have been consistently honest, prompt and never fail to make me laugh.

You know what? I’m not, technically, a customer … but am going to be… You see, between my son and me, we are nursing along TWO Ronald Reagan era Mercedes.
Today, we were suffering a time-​pressing crisis with a 300D with noisy injectors. Tom got on the line, explained he didn’t have any appointment time available to work on our problem if we brought it there until middle of next week…
HOWEVER, he could not have been more giving, more articulate, gave «free advice» freely, is VERY VERY knowledgeable and a pleasure to chat with.
SO…‘never met, but I bet he’s a hell of a guy. Thanks, Tom. I’ll go way out of my way when your & our schedules permit work to be done by you.
I’m a guy pushing 69 years old – lots of experience with «customer service» and **DIS**service by others… also, an amateur mechanic myself especially on Mercedes 240Ds and a 300D. ALSO… around San Jose, I made MANY phone calls /​had some conversations with OTHERS, so there’s that perspective, too. Thus I heartily recommend strongly that Tom is someone you want to do business with.

Tom and Gary are great. I would give them 10 stars if possible. I really appreciate how Tom goes above and beyond for his customers. I am so happy I have found this place that is honest and very reasonable.
We’ve used them about five times for our vehicle but on two of those occasions they didn’t even charge me for the labor.

I’m truly impressed by the level of service Tom & Gary provide!
As a guy that grew up working on cars, I’ve encountered very few places that I could trust to work on my vehicles over the years. This shop is the real deal.
I’ve used them twice and would not consider ever going elsewhere.

Tom and Gary maintain our family’s fleet of three pointed stars. That includes an ML320 with 190,000 miles, a CLS550, R500, CLK500 convertible, E320 and now my recently acquired prize possession, a 2003 AMG SL55 with only 25K miles. Nothing but good things to say about them. Our history goes back over ten years, about the time Hans Nissen Mercedes Repair closed and Smythe sold the business to Autonation. As opposed to Autonation, they do not look for ways to vacuum money out of your pocket by performing repairs that are not needed. Or, charging 4 hours «standard book time» for something that takes 30 minutes, again like the folks on Stevens Creek. They are also honest, and from my experiences over on Stevens Creek, I cannot say that about our friends at Autonation (Stevens Creek Mercedes which used to be Smythe).
Take your Mercedes here and you will not be disappointed. Never had one bad experience in all those years with all those Mercedes in our fleet.

At last, an honest, competent mechanic!
After a horrible experience with Sears (see my scathing review last month) and sticker shock from the dealer on an obnoxious noise from the back left side of my car as I drove, I went to Unilocal to find a Mercedes mechanic to help me. I came across Campbell Mercedes Service and read the reviews. It was nothing but positive experiences. I brought my SLK350 in and asked them to listen to the noise. Within 5 seconds (literally) Gary knew what it was. The dealership had said it was a level sensor in the gas tank that had broken free and was hitting the sides as I drove — and for only $ 2500 they would replace it. YIKES! Gary said it was a rocker arm. They fixed it for $ 370 and my car is good as new. The noise was completely gone. Great experience!
I think we should call these guys the «Car Whisperers». They can literally hear what is wrong. They have my business going forward! I wish I could give them 10 STARS!

I feel so lucky to have found Tom and Campbell Mercedes. I’ve used Toms service a few times now and each time he made me feel very comfortable and happy I left my cars with him. Great work, done on time and cost is always on mark.
The prices are very good and Toms always so willing to be helpful. I highly recommend Campbell Mercedes.

I’ve been coming here for the last 2 years since we moved to Campbell. I’ve had my mercedes for almost 10 years and this is the best service shop I’ve been to. Tom is very knowledgeable, professional and courteous. The last two times I’ve gone in it has been for lights that have gone out that Tom fixed as a courtesy to me. My mercedes had squeaky brakes for about 3 years that 2 other shops were unable to fix (I was just told the problem was common with the make/​model of the care). The first time I saw Tom and told him about the problem, he was able to fix it and I have not had the annoying squeaky brakes since!!! This place is awesome and I will keep coming back!

I’ve taken my C230 here twice and Tom has been very friendly and helpful. The first time I was having problems with my transmission and I had taken the car to another repair shop twice and they were not able to figure out the issue. I then brought my car to Tom and they were able to figure out the issue and fix it. It’s been almost a year since then and I haven’t had the problem come back. So I decided to take my car in again for a different type of service last week and was very impressed with Tom who agreed to help me even before he was open. I will definitely go back there again and I would recommend this shop.

Tom is an excellent mechanic. He is professional and courteous. These combinations are not easy to find. His prices are reasonable and the service is good quality. He identified my car’s problem (broken alternator belt) over the phone. I trust him for my MB services.

Tom has been taking care of my S class for 5 years. I can’t say enough good things about him. The definition of Excellence.

Tom is responsive, professional, reasonable and knowledgeable and if he doesn’t know something, he will find out. He prints out everything reviews every detail on what it means on your car. I really wanted to buy a Mercedes SUV (didn’t like any of them) just so I could take the worry about finding a mechanic.
No matter where you live — this place is worth the drive for the peace of mind! Thank you Tom! We appreciate it.

Awesome service. Tom knows all — he is the master of Mercedes cars!
So I brought my Mercedes to their shop — a small place near an off-​ramp on 880 — and Tom looks it over carefully, fiddling with things under the hood, and says he’ll check it out. I head off to a local Starbucks to wait, and then he calls my cell — he found the problem, do I want him to fix it? How much, I say. (Reasonable $$$, he says). Okay, let’s do it. He fixes it in about a couple of hours. He calls me, I walk back, the car is fixed, it’s awesome. Tom smiles and I happily pay him. I drive home, and life is good again.
Thanks Tom!!!
To all reading this review — this is the real deal. Accept no substitutes to this place (and I’ve tried 5 others in San Jose, 3 of which cater almost exclusively to Mercedes cars).

WOW… so I get a flat tire in my Mercedes and AAA and I can not get the lug nuts off because they were put on too tight. AAA towing service recommended Campbell Mercedes and I agreed to have it brought there.
I had to get to a meeting so I called Tom over there at the Mercedes shop and he told me not to worry. He told me he would get the old tire off and get the spare put on.
Long story short — I came back later and the car was ready as Tom promised and there was NO CHARGE. He was professional on the phone, he told me not to worry and in the end there was nothing to worry about… THANKS TOM!

My review for Campbell Mercedes Service is long overdue. I was referred to Tom for my C300 about 4 years ago and have been coming back regularly for all my car services.
Both Tom and his business partner Gary are honest and very knowledgeable in what’s they do. They only recommend the necessary services your car needs and never sell you anything your car doesn’t need. The price is always reasonable. I trust their business and is therefore comfortable with their service recommendation and price quote. Unlike some car dealerships, I don’t have to worry about any sales pitch neither my car or I need.
I’m very satisfied with Campbell Mercedes Service and will continue to use their service for my current (and future) Mercedes. I highly recommend Campbell Mercedes Service to all Mercedes owners.

Tom was kind enough to give me a second opinion on my baby’s transmission difficulties. He had said he would check it out and maybe do a service on it for a couple hundred dollars if it seemed like it would help. Turns out my Mercedes SLK230 DOES need a new tranny. He took a look and confirmed it needed to be replaced. His price was rather high, so I knew I would not have him do the work, but he was honest enough NOT to do the service and even replaced my brake light free of charge.
I won’t hesitate to take my MB to visit Tom in the future.

I’m continually impressed by Tom and his crew’s honesty, value and quality of service. They have the knowledge, skill and specialized equipment to perform all major services and repairs on Mercedes vehicles, and in my experience provide a higher quality of service than the dealership at a significantly lower cost.
We all know how «special» these vehicles are, and the high maintenance and repair costs they require. Finding a specialist like Tom and crew is like striking gold.

Campbell Mercedes Service is the BEST place to bring your Mercedes…
Tom is a wonderful guy and will you his best to help you and your car!
THANKS TOM!

I brought my car to Tom twice. The first time there was a crank angle sensor issue that he fixed in a couple hours for a really reasonable price. Tom knows what he’s doing and has the specialized equipment needed to work on modern Mercedes vehicles.
The second time, it was to diagnose an electrical problem with the starter button. He spent a few hours trying to figure it out, and determined that it was likely a $ 1000 repair, but he wasn’t sure. Instead of pushing me to spend $ 1000 on something that wasn’t certain, he just closed the car back up and charged me nothing. Super honest, excellent service.

Went by recently due to a rear window regulator dying on me, and yes I waited to see Tom on a visit up north rather then go anywhere else, that’s how great he is. He actually managed to save me tons of money by repairing it rather then just toss it and replace to make an extra buck on parts which is what any other place would have done. It works like new now :)
It’s customer service like this that is so hard to find these days and I just can’t say enough about how much I love Toms work. You are very lucky if you live nearby and can service your baby with him exclusively.