ClickAway & Verizon Wireless

Salar provided excellent support to me.
I had been stumped with my laptop problem for weeks and nobody could figure out the cause including two Cisco reps.
In 5 minutes Salar had determined the cause of the problem and fixed it.
I appreciate not only the «fix» but how quick, efficient and gracious Salar was.
Thank you.
Neil Love
Productive Enterprises

To Whom it may concern,
I wish to express my sincere thanks to one of your employee’s named Salar Fatoorehchi,
Who installed my new computer, as my old one was old and had gotten a Virus. He answered all my questions, and showed me exactly what he did and, how to use the new things different
from my old system. He made everything easy to understand, a great employee very
professional, and a great asset to you co. My sincere thanks Ms Dorothy Ritchie

This place USED to be my place of choice to repair my computer equipment, however it looks like they changed their personnel and management and they are no longer who they used to be.
My HP PC was giving me a message at boot up that the fan was not working properly and would shut down in 15 seconds, so I took it to Clickaway in Campbell. I was met by the assistant manager who told me that the fan had to be replaced and it would cost me $ 200. I thought the price was too high at their advertised $ 49 an hour and I asked him why so much and he told me that they would have to disassemble the entire PC to replace the fan, so I decided to go ahead with the repair. I was told that they would have to order the fan and it would take about a week for the repair.
The repair was made within 4 days and I picked up the PC — but the price had gone up to Over $ 239. The assistant manager told me that he lumped the entire amount under «parts and labor».
Four days later I had the same problem when I was in the East Bay, so I call the Clickaway in Hayward and told them I had a fan on an HP that went bad on me and after checking the price he told me that the cost for a new fan, plus labor would be about $ 85. That is when I told the people at the Hayward store that the Campbell store charged me $ 239 for my repair. Then I knew I was ripped off by the people at the Campbell store, but it got EVEN WORSE!
After dropping off my PC at the Hayward store, they checked it out and told me that it needed a new fan and that the fan HAD NEVER BEEN REPLACED; only cleaned.
The Hayward store repaired my PC at a cost of a little more than a $ 100 and then I proceeded to go after the people at the Campbell store by contacting the manager to see if I could get my money back. The manager at the Campbell store was very cooperative, worked with me, apologized and refunded my entire amount. The manager at the Campbell store is the ONLY good thing about this store.
The Campbell store lost my business for good; I would be a fool if I ever go back again.

I received a call from Sam, a senior person at ClickAway, who apologized for their service and refunded all of my money from my first visit!!! Needless to say, I will now be back to see them whenever I have a PC problem. THANKS SAM!

i’ve taken my computers to click away for a almost 4 years now. It never fails that right before an important event for traveling for work, something happens to my computer. They are always very fast and efficient at fixing it. This past time I worked with Ashor and he was wonderful. Not only did he get it done in a timely matter but he helped me a little bit on the price considering that Christmas was just in a couple of days. I highly recommend them for all of your computer needs.

This is the 2^nd time I have worked with ClickAway in Campbell on McGlincey Ln. The first was for a 1T SSD hard drive and they did everything they said in timely and competitive priced fashion. Just high end tech repair pros.
The second time was recently was an emergency accident when someone spilled a glass of water on my Mac Book Pro keyboard thus terminating my CPU and trac-​pad. They again met the deadline and bid in timely and professional fashion. ClickAway got me back to work asap and explained my best options in non biased fashion. I will use them for any tech advancements, repairs, upgrades, or purchases moving forward.

They were very friendly, knowledgeable, professional and efficient. I would highly recommend this location in downtown Los Gatos especially if you have a cracked Iphone screen that needs repairing.

Wow, excellent doesn’t even describe the outstanding service I received from Ashor at ClickAway on McGlincy in Campbell! A few days ago, my computer crashed and I was devastated. A friend of mine recommended that I call the guys at ClickAway… Within a few minutes of sending in an email inquiry, they called me back. I shared my troubles, they asked questions and like presto-​magic, they knew exactly what needed to be done. I brought in my computer a few hours later and was impressed with how clean and modern their store is. I was greeted immediately by Ashor and he assured me he could help. After a few hours, he called me to share that the problem was fixed and upgraded my system! If the digital sky is falling, call Ashor at ClickAway to save the day! Thanks Ashor!

I took my Mac Desktop to Eddy.
I cannot say anything other than that these guys are the best, have used them in 2010 and my son has used their services.
If you want the best and I mean the very best go to Eddy and leave your computer issues with him.
When he calls you to pick up your computer you will have SMILES on your face and you will be happy.
thanks
G. KLAIR

Great experience. Eddie was very helpful. Took my printer to get fixed and now have a working printer.

This one is specifically for Sal because the assistant manager seemed a little bit douchey in my opinion and I only saw those two. If you go in there look for Sal, hes amazing and even called me a few days later for a follow up. He gave me suggestions for fixing other parts of my computer without pressuring me and helped me with the problem I came in with perfectly. Sal was able to try a few different methods to eventually come to a conclusion of what was really wrong with my noisy computer.
Although he did a few manual fixes including fixing my power supply fan and deep cleaning my hard-​drive fan I was only charged for the source of my problem which was the power supply fan. They also said they were going to charge me for a 500W power supply so when they only had the 750W they gave me the 750 for the 500 price. Honorable workers, especially Sal.

I have been a long time customer and the service and solutions for my compute needs has been outstanding. Sal has helped me on a number of cases with good results. Sal has worked hard in solving a number of my issues with laptop and printer.
Eddie has been another one that has been wonderful to work with and offer many cost effective solutions. I live in South San Jose and travel to this location due to the customer service. Good job by all.

I am so happy to have the chance to write a glowing review about this place, and specifically Eddy. I took my ailing laptop there after about six months of knowing it was broken but limping along anyway. I took it to Best Buy and they told me they’d have to send it away for repair and I’d have to be without my computer for two weeks, which is not possible for me, Plus that there’d be unknown cost. I suspected that was just missing a screw that held the monitor on to the keyboard. I called another click away store and they did not have a technician on site on weekends. But I called the store and Eddy said to bring it on in. I brought it into Clickaway, and Eddie quickly found a replacement screw, screwed it in and my laptop was as good as new, and he charged nothing. The visit was over in five minutes, and I was delirious to have it fixed., And for free! Thanks Eddy!!!

Save your money folks. I took my lap top to click away in Dec 2014. They did a diagnostic check and told me the lap top was too old and not worth fixing. They offered to sell me a refurbised one and when I told them I could not afford as I’m a senior on disability. Ashor, my technician, then asked me what I could afford. After some negotiation, A refurbbished Toshiba lap top was offered j I could afford. Unfortunately, it appeared that Click Away had not fully checked the machine prior to selling it to me. The touch pad didn’t respond properly. Back at Click Away and after over a week there I was told this was normal. They then tried to sell me a mouse, but after telling them it was a rip off they gave me the mouse. After a few weeks I noticed the cursor was «jumping» all over any document or message I was working on. It took hours to complete anything. Back to Click Away Away for more testing. Over a week later I’m told everything has been fixed and it was running even faster as wellas the touch pad was «miraculously» fixed not needing the external mouse any longer! No mention was made about the cursor problem. I was told then that if I had any more problems they might have to replace the keybord. Well after another couple of weeks I call and tell them that the machine was still not working properly. The lap top has now been at Click Away after more than a week again! I then get a call saying they were going to have to order another key board. A few days (5) go by and I get a message that the key board was in and they would install it for $ 49. They don’t even know if this will fix the machine! I give up you guys, I seriously doubt you know what you’re doing. I might add that on more than one occasion there were other customers there complaning!
I gave them three stars as Ashor handled my complaints very well. Kudos to Ashor for his great diplomacy on customer service.
REVISED 9÷25÷2015
I have upgraded my previous review to 4 stars, if there was a way to it, I would have given 4 ½ stars. Honestly, I would have liked to have put 5 stars, but the amount of time it took (approximately 8 months excluding the 1 month it took from when I took my first computer in and the day I said I would like to proceed in the purchase of the refurbished Toshiba) to be totally unsatisfactory. It just should not have taken so long!
I compliment ClickAway for finally offering me a refurbished HP laptop, for no cost. Regretfully, I believe that their offer to provide me with the HP Laptop came shortly after I wrote my first review. Some may say, that at least I got another laptop, and others would say that it took a bad review from me to get some satisfaction.

This morning I approached my laptop and was unable to turn it on. After plugging it in, I noticed that it wasn’t receiving a charge. I immediately did a Unilocal-​hunt on my phone and found this business. I was attracted by the positive ratings, and am so glad I brought my laptop here. I was helped by Ashor, who did a thorough job of inquiring as to what had been taking place with my laptop. He explained that while the diagnostic was free, there was going to be charges on the repairs, and would give me a call by tomorrow at the latest. I received a call two hours later explaining that my laptop was ready for pickup. Upon arriving to retrieve my laptop, he thoroughly explained what he had found, and explained some things to me about Windows 8 that I was previously unaware of. :) Thank you so much Ashor, and to the staff of ClickAway Computer Repair for your professionalism and service!

Super disatisfied and Pissed.
My samsung tablet 10.1 (2014) screen was shattered/​cracked but still works perfectly fine. After I sent it to get it repaired, they told me the screen was not available and they can’t fix it– which is understandable since 2014 screen ver is limited however, they asked me if I wanted to buy a refurbish one and transfer all my data over for $ 200+. I was taken back because, mine was still working and just the screen was shattered so why would I want to get an old used tablet when mine is still prefectly fine? But then, when I got it back today, my tablet won’t turn on. I turn on the power button yet only the button lights shine for a couple sec and then nothing. This made me suspect foul play and Soon I will be calling them to ask them to fix my tablet or compensate me for their error.
Also they chipped my tablet even more. On the sides it looked chipped from where they pried it open.
Never again shall I use this «clickaway»

UPDATE:
I was called the next day by Sam, the manager, who was very apologetic for my negative experience, offered a full refund, and was willing to do just about anything to make it right. He did not try to make excuses for the technician, But made it clear that this sort of experience is NOT what they are about, and wanted to follow up with my progress to make sure everything went well (I went back to making an appointment for support with the manufacturer). The result of this proactive response is to upgrade my rating and review, and be willing to go there again.
ORIGINAL REVIEW:
I took my Falcon Northwest Fragbox into this shop as I had a bad CPU fan. I had also contacted Falcon Northwest, but my warranty had expired. Falcon nevertheless offered free phone support to me or ClickAway, since the box is somewhat complex, bleeding edge and has some things to deal with in the bios when working on it. I relayed the issue to ClickAway, so that if there were any problems, they could contact Falcon and get an understanding of potential issues.
They replaced the CPU fan and told me that they were getting Blue Screens when trying to boot up. I reiterated that this can happen, and that specific steps may need to be taken with the bios and or raid. They said that they would call. Later they called me and said that the box was ready.
When I went in, they then told me that they had tried to call the company, and the company walked them through the issues, but that the hard drives (raid 1 — BOTH hard drives) had gotten corrupted, and that they would need to reinstall everything. The description of what they said that they did was a perfect recipe for screwing up the raid, which Falcon would never have advised. They then stated that the Falcon tech support had concurred. It slipped out that they had been talking to Falcon at 2:00AM on a weekend. I knew that Falcon tech support was only available on weekdays during business hours up until 6:00PM. I told them this. The tech said that «maybe it was their after hours tech support», but they don’t have that. I called Falcon to see if the issue could be resolve and made an appointment for phone support. I asked if there was any record of their call. They reiterated that there is no after hours support, and that they had never gotten a call.
I was charged over $ 200 for replacing a fan, and was given back a more broken computer, after the technician LIED TO MY FACE! Needless to say, I will never go back there. (See UPDATE at the top for the change of heart)

Can you say «Magic»?
My iPhone 6 fell into a bucket of water by an enthusiastic youth by accident while admiring it. I immediately took it out and was able to dry it with a nearby industrial dryer. It was revived, but for only 20 minutes and then… black screen! I called Laura at ClickAway Mobile and she said Thuan (not sure of the spelling), is a phone guru and has a stellar track record in bringing them back to life. Well, in three hours, she indeed do her magic and my iPhone 6 is working as though nothing had happened! Thank you Thuan, Laura and Justin for the assistance and miracle work!!!

Finally I have a reliable computer repair place I can turn to! My 7 year old Toshiba laptop died earlier this week and I was afraid I would lose all the data on it because I couldn’t even turn it on. Luckily I found ClickAway in Campbell. You walk in their door, somebody immediately waits on you, and gives you a seat. Ashor, the technician who helped me was very thorough and outlined what he was going to try to do.
Long story short, the laptop had a bad motherboard and could not be replaced. The good news was he was able to retrieve all my data off the old laptop. So I got into a new laptop which they gave me at a very good price and Ashor configured it for me and it was ready for pick up the next day. The prices are reasonable and the service is great and the staff is quite knowledgeable. Anyone with a computer problem should check out this place.

Went in for an iPad repair w/​my boyfriends dad. They wanted to charge me $ 50 less to replace my screen than it would have been to replace my whole iPad at the Apple Store. Seriously? Calm down with your crazy prices.
My boyfriends dad decided to let them replace his cracked screen though. Yeah… it stopped working after a week.
It’s a no from me.