Krupp’s Upholstery

Got back my dining chairs today and I am a happy customer. I have some dinning chairs that need new cushions. I shopped 3 other places before going to Krupp. Other places all quoted me with prices that were way much more than buying new chairs. I went to Krupp as a last hope and Bill gave me a really reasonable price. There are also a lot of fabric samples to choose from. After my chairs were done, Bill called me to pick them up but I couldn’t leave work, he offered to deliver the chairs right away, for free! When my familyand I saw the chairs, we were impressed with the craftmanship and quality. I am very impressed with the services.

I was a little skeptical after reading AJ S.‘s 3 star review, but what I found was 5 star customer service and quality workmanship. I too left my 4 dinner chairs near the front roll up door next to their warehouse crammed with furniture waiting to be reupholstered. That was Tuesday and Bill said to call for pickup at the end of the week. I angst thinking there’s no way they can finish all that work and have my chairs ready by Saturday so I called on Friday (just 3 days later) and Mario had them ready for pickup at 1:00pm. The chairs look beautiful with top quality work and the warehouse was almost cleaned out. THEY DO AN AMAZING AMOUNT OF WORK!!!

I had Krupps re cover a mid century sofa and a pair of small arm chairs. This was about 7 years ago.
My sofa was a classic that had been recovered several times, The seat cushions had been destroyed, but the balance just needed new fabric. I gave them exact details of my sofa 2 large seat cushions and for loose back 4 cushions that extended above the sofa back. Igave them the 4 back cushions. They returned a sofa with three and three cushions, removed the center supports (90+ inch sofa) and had made the back cushions bolster that are lower than the back of the sofa. I asked them to re-​do the work and they would only add more down to the back sofa. He could not answer why he didn’t call when he saw 4 back cushions… just said that the seat cushion would slip (there are hooks to hold it in place) Now the fabric has disintegrated (I ask for durable fabric) as has the seat cushions, the frame has bowed to the point it touches the floor. The sofa now sits about 8″ high.
the chairs had the arm covers (attached) come off reveling the staples and tacks holding the fabric down. I have attempted to re-​attach them, but do not have the tools needed.
Total waste of 4500.
They did come recommended by friends
The problems occurred within 6 weeks of receiving the pieces back.

I have used Krupp’s Upholstery to do a number of furniture pieces and seperate cushions. The results were very good in all cases including redoing an antique chair.
Bill and Mario are easy to deal with, and although they sometimes get backed up with business and have fairly long completion dates, they always met those dates.
Recommend them highly.

We have a 15 year old couch that needed new cushions and new upholstery. The couch has been a favorite of our family and I was pretty worried about how the reupholstery would turn out. I didn’t need to worry with Bill Krupps doing the work! The couch was completed in a week and it’s just gorgeous. The sewing and detail work is immaculate and the new welting looks amazing. Great work from these folks, from the bid to the finished piece. Our couch is set for another 15 years!

I imagine that these people could do a good job, however you will have to wait for weeks to get anything done. My item sat in the front roll up door (exposed to the elements) for a week until I picked it up without doing the work. All they did is to use it to store material and wood framing on top of it.
I took my item to another Upholstery shop where it was repaired in less than a day AND it cost half the price!
Rated NR (Not Rated) in the BBB

I had an old sectional sofa, well built with a teak base, that I wanted to give new life to. Because the set was well made and sturdy, I figured it’d be worth looking into some reupholstering instead of spending money on a cheaper new set. Krupps to the rescue! For less than it would’ve cost me to buy a good high quality replacement set, Bill Bagley (the owner) outfitted my sectional with some gorgeous new animal print fabric hand picked by me which matched my new décor perfectly. During the decision making process, he gave me a bunch of fabric books to take home and look at with no pressure to get them back to him by a particular time. When I’d decided on the fabric (and found the money to do it), he came to my house to pick up the furniture, and redelivered it upon completion, all of which is all included in the cost of the job quoted up front, no hidden amounts that jump out at you later. :)
Though the «office» is actually in a converted commercial garage, don’t let that dissuade you. If anything, it simply helps them keep costs down by not having to maintain a fancy showroom, providing the right kind of space needed to do their work. If word of mouth is the best form of advertising, then let me shout it out from the roof top. I love Bill’s work and would definitely recommend Krupp’s Upholstery to anyone. :)