Pet Food Express

My husband and I walked into petfood express in Campbell just to look around and see what options we had to transport our boxer back to Wisconsin with us over Christmas. Not knowing anything about airline transportation we went to look at the pet carriers/​crates when one of the employees named Lila walked over to us and ask if she could help us in anyway.
I explained to her that we were traveling on united airlines but didn’t know what the requirements were for pet carriers. Without missing a beat she went into her office grabbed her cell phone and called the airline, put them on speakerphone, and ask the questions for me as I listened. She found out exactly what we needed I asked a couple questions myself and at the end of it all we walked out with the appropriate crate a water cup that attached to the crate and several other items we would need once we got there.
That is the prime example of excellent customer service and going over and above to help customers such as myself.
Thank you Lila for all your help and we will be returning to your store because of you.
Linda

Check your mail! They send good coupons… My cats food is very expensive bc it is baked, gluten free, freeze dried and packed with protein. Once in a while I receive $ 5 or $ 10 off coupons which helps a lot!
The staff has also been very friendly and helpful every time I have gone.

Nice staff and a good amount of stuff for bunnies. Very clean store.

Pet food express is a great chain of pet stores. They really have quality products. They won’t carry dog treats that aren’t made with healthy natural ingredients.
We just got a new puppy and have been in several times to buy items. Each time the staff has been really helpful with recommendations for crates, dog food, chew toys, treats etc.
Campbell store is great. Jessica rocks.
Thanks.

I was referred by West Coast Boxer Rescue to bring our new boy in for a bath and some
Supplies we needed. Kassandra was amazing! She helped me with coaxing our stinky boy with the dog washing station, picking an easy harness and how it fits, the right pet food, toys and some
Training basics with GAge the boxer who was literally eating out of her hands. She was so so wonderful and really helped
Me. I will be back many times as I didn’t realize this was a local Bay Area company as she told me, double bonus. Great employees and shopping local.

Really clean store. Great selection of quality dog foods, beds, toys and treats. Plus the entire staff was extremely helpful! Highly recommend! :)

The staff has always been so helpful! I am a new dog owner, and they have guided me along the way. Keep up the good work!

Special shout-​out to Scott. He could see pacing about the dog-​food area and asked if he could help. I told him I was trying to find the dog food my husband buys for my dog and was hoping to recognize the bag. He could see I wasn’t having luck. So he offered the most brilliant idea: run the credit card my husband may have used to see what was purchased last. Scott walked me all the way to the front of the store (as opposed to sending me back and asking someone else to do it) and bingo-​he discovered the dog food! He then walked me all the way back and got the dog food bag down for me. That was such an amazing help and I would have never thought to do that and am guessing most other people wouldn’t either.
I really like the people who work here, they all like their jobs and are happy to work with animal lovers. The store is well put together and well laid out.
Pet Food Express is my favorite pet store, they offer just enough merchandise without being too overwhelming like some of the others.

Do you ever have those kind of sublime customer service experiences that compel you to sit down and write a review?
I don’t.
Not usually.
Don’t get me wrong — like most folks, I have good customer experiences all the time (and bad ones too); but it takes a truly superlative interaction with a service person before I’ll take the time to sit down and tap out a Unilocal review.
This is precisely what occurred last night, at the Pet Food Express in Campbell. My spouse and I were adopting a 3-​year old German Shepherd, and we needed a crate, a sleeping mat, a training collar, leash and food.
Jessie, a bright, cheerful young employee appeared immediately at our side to assist us. She helped us with every aspect of our shopping trip — quickly and efficiently finding everything on our list.
Two standout moments: (1) while selecting a training collar, Jessie showed us where we could find a second brand of the same type of collar in a different part of the store, except these were 50% off. (2) We had come into the store with a recommendation on a brand of food for the new dog, but Jessie steered us in a different direction, saying that another brand could be a better choice, and explaining in simple terms why she felt that way. We opted for her recommendation, because it’s what she feeds her own dogs.
It’s easy to tell how passionate she is about what she does — that’s something that comes shining through clearly in every one of her comments, observations and suggestions.
When we returned the following evening to pick up some more items, we were mightily disappointed that Jessie had the night off. Can’t she work seven days a week? I’m sure Pet Food Express would prefer that too!
I know very well that good help is hard to find, but truly stellar help is worth its weight in gold. Whatever Jessie is being paid, she deserves a raise.

This was my puppy and my first time here. We walked in and was greeted immediately with a compliment towards my puppy. We came in here to get Taste of the Wild as the vet suggested and found 4 flavors and the associate helped me with suggestions and was knowledgable of the product.
Also the other thing that I liked was that the whole store was sanitary and the inventory was fully stocked.
I was also told by the associate as I was checking out that if my puppy didn’t like the food that I picked out, I could return the bag with the receipt and get a new one, 100% guaranteed! They would donate the open food and that’s such a great thing so I HIGHLY suggest getting your pet food in this store. Definitely will come back and would recommend to friends!

This place is so organized and clean. I love their display of cat towers and dog beadings and crates. Staff was very friendly and helpful. I didn’t personally need any help but I did see someone thoroughly assist someone with a larger dog. He was super helpful and she left with a smile on her face.
I’m glad this location is so close to work and that there is also one right by my house. Pet Food Express is awesome!

I used to come here all the time to bathe my Australian Shepherd and foster dogs. Since moving to Santa Cruz, I haven’t frequented this location as in the past. I’ve been back here the last 3 – 4 times in the past couple of months as my one dog needs to be bathed once a week with a medicated shampoo.
Of course the staff has changed but I’ve noticed they are not as friendly as the previous staff/​mgr.
I used to get asked how many towels I needed. Now I’m given only two and when I have to ask for more, I get the «eye roll».
The tubs could use some thorough cleaning as there is mildew build up and black gunk.
I guess I’ll just have to go to the Los Gatos location when I’m in the area and need to bathe any dogs.
I wish there was a Petfood Express in Santa Cruz!

One of our favorite and the most friendly pet food places we go. The staff is knowledgable and kind and loves their pet customers. They have a place
To wash and from groom your pup as well as a scale to check out your pets weight, they do puppy training classes and have adoptions as well.
Their food and toy selection is huge– lots of treats and pet supplies as well asa huge variety of crates and bedding. It’s really our one stop shop for our puppy.

I went for the first time today just to use the self-​wash station. The staff was really helpful with the 110-​lb lab I had to convince/​shove into the self-​wash station. You get 25 minutes for $ 15, and that includes a drying option. Worked really well except the steps into the wash were a little tough on my old-​man dog (the only reason it’s not a five star).
But Ann walked me through the process, and then afterward helped me find a couple items and then gave the dog a treat for not crying TOO much.
Also, pro tip — it stays open until 8:30 on weeknights, which is great, and at 8 pm, there was only one other dog getting soaped up.

I’ve been here many times. Most of the staff at Pet Food Express are friendly, informative and always helpful! :) I can see they love dogs and care about dogs.
I love my dog, and this is the place I’d love to go to get anything for my dog.

This has definitely been my go-​to place for my dogs’ needs for the past 2 years — it’s convenient, clean, has lots of inventory, and the staff is overall friendly and helpful.
I wasn’t going to write a review, but the assistance I got from Jessie last week compelled me to write this. Jessie is stellar! I went in to get a specific collar for my dog and she took the time to explain the one I wanted, as well as all the other collars, walkers, leaders, etc., the store carried. She explained the pros and cons of each and helped narrow down the right collar for the needs of each of my dog (even taking into consideration their «characters»)! To top it all off, she then allowed me to try on the collars around the store before we committed, with the assurance of their great return policy.
I definitely found her to be super knowledgeable about dogs, the products, and what would work best for our specific needs. Now I have two VERY well-​behaved pups while on leash. THANK YOU, JESSIE!

PARKING: we’ve been here twice and never had a problem finding parking. The parking lot is a good size.
INSIDE: this Pet Food Express is a good size, one of the bigger ones I’ve been to actually especially compared to the Pet Food Express in the Willow Glen area.
BATHING: I LOVE this bathing area! It’s open and fully tiled. Your dog walks up the stairs into a drop down bathing «tub» so he is at your level, very ergonomic I must say. You get a token from the front desk after paying $ 15. It’s really like a CAR WASH where you put the token in, choose your shampoo by turning a dial. The soap spits out through the hose! THIS SAVES SO MUCH TIME! I’ve gone to other bathing places where you have to pump out the soap and lather it on, which takes forever.
SHAMPOO 1: Orange for flea and ticks
SHAMPOO 2: Oatmeal for itchy skin
SHAMPOO 3: Combo shampoo and conditioner
You can turn the dial back and forth too. You get 25 minutes, but it didn’t take us that long. The water that comes out is a perfect temperature. There are leashes attached to the wall and on the ground level for when you dry the dog with the dryer.
TOWELS: are all uniform pink and clean. I’ve been to other self-​serve bathing places where the towels look like they were bought from a garage sale all different colors and stained. So these towels were a plus! AND you can ask for more towels if you need them. Bins are labeled for used towels.
APRONS: provide enough coverage and are super thick to keep your clothes dry.
SERVICE: when I called on the phone the girl was super friendly, spoke clearly, and had a happy energy to her voice. She told me everything I needed to know about bathing before I arrived so I was prepared.

Well you get the idea. Its so bright here and i felt like everyone in the place said hi when i arrived. They have quality products, not cheap crap like other competitors.
I love Cat It Design products and the very helpful female helped me to choose one of Cat It Design fountains a few months ago. It still runs strong and my babies love it.
Too bad Blossom Hill isnt as good as this location.

Always love going to Pet Food Expressed! I can bath my doggy to my liking and towels, shampoo, h2o, and even a blower is included! All for $ 15. Definitely recommend them!

Its just that funky time of year again when my husky sheds like crazy just before winter. After a brushing marathon we like to give the guy a bath. We’ve seen Pet Food Express’s dog washes and finally decided to use them. There’s nothing like a soapy/​hairy mess in the tub after washing my dog so it was awesome to know I didn’t have to clean up here!
You buy wash coins $ 15/​a 20 minute wash or buy 3 get the 4^th free. They provide towels, shampoo, water, aprons, and a blow dryer. They have wall ties so your dog cant jump out and frees up a hand to scrub them down better.
As you can see in the picture, my dog Legend LOVED his wash. And he normally hates them He smells so good and his shedding isn’t as bad. We bought 4 washes so we will definitely be back soon!