Public Storage

This was my first time renting a storage unit. There were a few surprises that I didn’t know to expect, but would like to share with you.
First, when you call and they tell you that the storage unit will be $ 1 for the first month with a $ 22 service fee, don’t be surprised when you go there and have to pay $ 20 for the special lock you put on their doors (that really doesn’t work on anything other than their doors… lame). Also, if you come in before the previous months over, they also charge you for the few days you’re there in the other month (prorated at the extreme prices of $ 279/​month or something like that). It wasn’t as much as it could’ve been but it was all still a surprise after I heard $ 23 and paid about $ 100.
Second, I want to mention one of the employees there that made me give this place 4 stars. Yesenia was so cool! She asked us about our situation and seemed to really get where we were coming from. I think this one is a keeper Public Storage. Also, give her a nice bonus so she can take her daughter somewhere cool for her birthday! Thanks for your hard work, Yesenia!

This Public Storage facility came to me recommended by my friend: It’s very conveniently located near the Fry’s & the Home Depot on Hamilton/​17.
AND the two ladies who manage the Storage are great: Very efficient and kind, they make every step pleasant. I cannot ask for anything more.

This property has great service. It is clean and it is quiet. Cassandra is a great help. She knows a great amount about the property, it’s units and the packing supplies. We are always happy to visit the property.

WE used this Public Storage for a few months and the staff was pretty nice. we had no problems while we used this location.
I enjoyed how close it was to my home making it more easy to have access too to my season items.

Horrible place to rent from. I had over 50K worth of tools stolen and did not even receive an apology from these people. Heres the real joke, the insurance they make you buy only covers up to 5K and you have to show them receipts and when the tools were put in service so they can discount them. They have continually raised my rates from 280 to 532 now in just over a year. I am moving my stuff out (what little I have left) and will never rent from these rip off artist again. I would rather sell my stuff on the street for pennies rather than give this company my business again!

Quick Service Very Informative! Prices are just as expensive as any where else around the south bay. Loved the service great manager at this location.

My former PS storage facility in San Jose changed the access hours so the District Manager, Kevn, graciously let me choose a similar unit at a different location at the same rate. I chose this PS property on Salmar Ave and it’s 100x’s better than my previous location. Friendly staff and very well maintained property.

I am in the process of moving and I came in to buy some boxes and the office personnel was very helpful ! I left with everything I needed and now its time to pack…

My husband and I came to this location to check out some spaces. The two ladies in the office were very friendly and willing to help us. They took us out and showed us various sizes until we found one that fit all of our thing. The price was a little out of our price range so we ended up going down to the Curtner property and renting but these people made it easy for us to find what we needed and also even showed us how to pack our things. They were so nice that we even bought some boxes from them before we went down to the other place. This place is clean and easy access. It’s a little bit pricier than the other locations but if you’re able to afford it it’s well worth it.

Stopped by this public storage to pick up some boxes for a move I was preparing to make. Cassondra was in the office and was more than ready to help me get all the supplies I needed… And then some! She was knowledgeable and courteous. Will definitely be back if I need more.

We were looking for a storage unit to house a few items as we are inside looking at prices the lady let someone in who’s «code» did not work without asking any other questions, above reviews are accurate NO security.
Also for an 8×10 it was around $ 184.00.
Bad Deal, Kirks down the road for the same thing is $ 85.00.

How can you be ripped off by Public Storage if you never even moved anything in? Well you can. I rented a unit on January 3^rd, 2012 because I believed I was going to have to move stuff in on an emergency basis. I paid the rent, bought the insurance (required– another rip-​off) and the lock (also required) On Jan 7, I had found a moving and storage company to handle my emergency, and I removed my lock, signed the papers to vacate, and since I had the lock on the door less than 4 days, I asked for a refund minus the days that the lock was on the door, and the cost of the lock. We worked this out, they credited my card and I paid them the difference within minutes of receiving a confirmation that they were crediting the account. All is well. right?
On February 18, I received a notice from a COLLECTION AGENCY telling me to pay up $ 102.16. Sure enough, there was a balance showing with Public Storage for $ 102.16 although there was no explanation of what it was for. I called them and they said it was all a mistake and they would have it fixed in around a week. In the meantime, in less than a month, they sent a bill that I didn’t even owe to a COLLECTION AGENCY. My credit score is really great, and I have worked for years to make sure it is and there are no derogatory entries on it. If something shows up from this, they will be sued. Regardless, their business practices are questionable in the best case.
Don’t trust these people. Don’t trust Public Storage.

Such a scam! We were ripped off too! Someone literally emptied out the storage unit after the gate at the entrance was disabled. No one informed us of any broken gate until the day I showed up to go to my unit, drove right through, because the gate was open and saw that our lock was gone. P. S. said if I didn’t have the lock there is no proof of forced entry! Unbelievable! No cameras, no security, no luck!

I was burglarized TWICE. I Moved in on Oct. 1. I went to unit on Oct. 30 to drop off some stuff and found unit had been broken into. I informed Curtis who was of no help and totally unsympathetic. I spoke with him again the next day and told him door was damaged, which he had not even bothered to check. He said he would have door fixed. I also reported burglary and damage to door via Public Storage website. On Nov. 13 I returned to unit to pick up some boxes and found door had NOT been repaired and unit had been broken into yet AGAIN. Stay away from this place.