Regus Business Center

What a nightmare doing business with Regus was. Please read the 1-​star reviews here before you sign a contract. You cannot simply take the positive reviews of the people who are still doing business with them. It’s when you no longer want to do business with them that the nightmare begins.
My experience with the office itself was relatively good. The offices are neat and professional, locations are good, and parking at this Hamilton location is adequate.
I had many issues with their staff. One of the gals who sits at the front desk and answers the phone was, simply put, not cut out to work with people (I’m being very kind here). She actually sent one of my top clients home once, and after that I pretty much stopped using that office. They claim their online scheduling tool works, but it does not, and you have to call in to schedule every single office use.
The horrible part didn’t start until I tried to cancel my membership. My needs for office space have grown and I now have full-​time space elsewhere in San Jose so I no longer needed it.
They do NOT give you a copy of the contract you sign at the beginning of the relationship. You have to use docu-​sign to complete it. Upon trying to cancel, after sending no fewer than 15 emails notifying them and receiving zero response, I finally got some manager on the phone who says to me that you have to cancel 90 days before the one-​year anniversary of your contract or they auto-​renew you for an entire year. In other words, for my membership, more than a $ 4,000 price tag.
They cannot or will not provide a copy of the contract to verify that I signed it. They don’t respond to emails or phone calls, probably more than 40 from me and my bookkeeper over the last few months.
So I’ve had zero communication with them despite dozens of attempts and they recently turned my account over to not one but TWO lawyers to attempt to collect nearly $ 5,000.
I can’t recall a time when I’ve been so angry at a vendor, had such an experience that I was being victimized and/​or taken advantage of, and so grateful that my bookkeeper knew that if you send a check with «Paid in Full» written on it, and they cash it, it’s game over for them.
SO glad to wash my hands of this company. I hope this review saves you some heartache.

Can I give 0 star here?
Uhm despite the thousands of dollars spent on renting a space at Regus, we now only get 1 parking spot per office (despite the fact that our office space can comfortably seat 3 – 4 people). NO SOLUTION WHATSOEVER.
Please don’t rent here, you’ll make the parking problem worse ;/​
Well, actually they did give us a solution, which is to park on a hotel across the street or the Pruneyard shopping area that is not nearby. So what if they ticket the car?

Regus has good service. Good everything. Their business lounge is a little noisy — but that’s how business lounges go. The base rents are good — but the add-​ons are expensive, and you have to pay attention. The billing for Regus needs improvement. They are one of the best of what they do — if they can get the billing to match their service — it would be a good thing.

Granted, I haven’t been at Regus long (about 2 months) but so far have found the process, people and facilities to be quite nice. The GM’s name is Gabe and so far have been appreciative of his super accommodating, upfront + no bs style… seems to really makes things easier on you whenever he can. The individual offices (I’m in #236 at the moment on the courtyard/​fountain-​view side) and Regus suite are professional and aesthetically pleasing and above all everything is really flexible.
I don’t write reviews too often but would recommend the site at 900 E. Hamilton as a pretty high quality temp. office solution or long termer term home for a small company who can take advantage of the extra stuff a lease here comes with vs. a standard office.
Also best coffee machine ever.
–Dan

I absolutely love this location. I have had an office here for 5 years and the staff is awesome. They are always helpful and there to assist with anything. My clients are so happy that they have people to contact when I’m not around and the convenience is great. I couldn’t be happier here.

Please read this before you sign a lease. This Regus Center is HORRIBLE. I dont even know where to start but below is list of my concerns. DO NOT LEASE FROM THIS CENTER.
— You lease from Regus because you want to have a corporate image. You want your clients to have the perception that your company is bigger than what it actually is. How can I have that perception if they have Regus signs and brochures (lobby, conference room, reception desk, kitchen, leasing banner on windows) all over the office marketing their services.
— They tell all the tenants not to advertise their services on the window but they have their marketing material everywhere.
— If you lock yourself out of your office they will charge you a $ 1 to open the door.
— They charge you $ 35 a month to use there kitchen and to drink the coffee.
— You still have to pay $ 35 a month even though you dont drink coffee.
— Joanna the receptionist is not friendly. She does not greet you or your clients as you walk in the door. Put on a fake smile (customer service 101).
— The conference room cost $ 85 an hour. I repeat $ 85 AN HOUR.
— They dont verbally tell you all the upfront cost until you sign the agreement. All the hidden cost is in fine print. Please read carefully of you are considering to sign a lease.
DO NOT LEASE HERE you will be sorry. The building is nice but the Regus service is HORRIBLE.

I have been at the Regus Hamilton office for over 1 year and it is a great place to work. I have a good relationship with the staff and they are always helpful. I would recomend Regus to my friends and business partners who are looking for an professional business setting with a professional staff.
Keep up the great work.

I have been a tenant for over a year now and I love it here. The staff is so friendly and caring, always making sure the clients have everything they need. The building is always in neat condition as well.
I like Regus because even if you are 1 or 3 people in your business you can meet other tenants easily, it is like a little community, and everyone is friendly. You can catch them in the kitchen sipping on free coffee and tea :) It is great way to connect with people. I have already made great friends at Regus :)

I have been a tenant on Hamilton now for almost 2 years. I couldn’t be happier with Regus. The services they provide are excellent and extensive. My office and the entire suite are very well-​maintained. And the personnel are top-​notch. Joanna has been here since I started. On the chair next to Joanna’s have been Kathy, Anneliese, and, now, Gigi. All 4 are as helpful as they can be — and I require a lot of help! I would give a 6-​star rating only 5 is the maximum.

Great facility! Very friendly and helpful staff. In between customer visits, I use the business lounge to drop in and get some work done in a quiet environment. Highly recommend.