The UPS Store

There is an covered parking garage you can park in! Fernando was the worker who helped me and he was! Some irate ATT customer came in trying to turn in her cable internet boxes, who was complaining about parking, way across by Sherwin Williams back wall. You can enter via Sherwin Williams or by Campisi by The Garrett

Buyer beware… despite the UPS sign out front, this is a locally owned franchise with an arms-​length relationship to UPS itself. They can and will charge rates much higher than
which they set as they see fit. Also the owner yelled at me for not taping the top of the box I brought in, then when I asked if he could run tape across it, he complained extensively about it. Poor customer service — doesn’t make me want to return.

As you can tell with my reviews I always like to give a business the second or third chance to try to change my opinion of their service and/​or offerings. I called again today to the store. And receive misinformation about shipping items.
What the person on the phone didn’t know was that I heard from another retailer that if you go directly to UPS and bypass the UPS stores you’re able to complete your shipments without a problem. Finally at the end of my call to the UPS store, I presented the information to the babbling idiot that answered the phone. He conceded that, that was in fact the truth. I want to really tell him what an idiot I thought he was but better just to let karma deal with him later on.
What is funny is that they don’t bother to read Unilocal reviews apparently and/​or respond to them. What’s even more shocking is the way that UPS veils the stores as being a direct extension of their business when in fact they are independent franchises.

I always deliver my parcel to this place and come to pick up on Saturday. They are always so friendly.

I actually just had to contact the BBB about this location. It was THAT BAD
Please read my formal complaint below…
I just had the worst customer experience at one of the locations in San Jose, CA. I expect this to be addressed as soon as possible… Description of Complaint: I came in to this location on Saturday morning (August 22) a little after 9am. I was coming in to drop off a package to go back to Amazon, I had already had the pre-​printed postage ready. The guy was very nasty and said, we charge 50 cents to tape your box. I was a little taken back because I have been coming to this location for the last year, and it was never stated as such. I asked him if there was a sign somewhere, and he stopped what he was doing, walked behind the register and pointed to a small sign, out of plain view of a customer walking in to the store. He then said, «consider this your LAST warning» as if to threaten me. I told him I would be sure to remember for next time, and that I did not plan on coming back because of how he was treating me. I also made the suggestion he should move it to the counter, and he said «thats what my finger is for» He then asked me if i wanted a receipt, to which I said «yes» then he stated, «i should charge you for that too» I asked him why he was being so nasty as the receipt printed. He then went to hand it to me, as I went to take it, he held on to it… making me have to pull harder to get it out of his hands. As i left the store I told him that he should not be treating people this way. To which he responded by giving me the MIDDLE FINGER AND KISSED IT. I was completely baffled by this mans behavior toward women. It was disgusting and needs to be addressed immediately.

The one star is for the notary public service. If your legislation requires seal on every page of your document and you happen to have multiple-​page documents need to be notarized, don’t bother coming here. I learned the lesson hard way. After driving to Secretary of State at Sacramento to get the document authenticated, Chinese consulate at SF refused to certify the document due to lack of notary seal on every page. Went back to the notary public here and was rejected to put seal on the notarized document. So I have to go to other notary public which has no problem at all to put seal on every page of document. See, my lesson is multiple trips to Sacramento and San Francisco, and have to use emergent service for processing due to the waste of time. More than $ 300 and two days of work are wasted due to unprofessional and unhelpful notary public staff here. Feel it is necessary to create an account to share my experience from a deeply pissed customer.

Review is for Overnight Shipping: Very disappointed with shipping after having two important real estate transactions notarized then paying over $ 50. for overnight shipping to find out, 4 days later, that it never left the place! I understand people make mistakes but please don’t ever lie — The guy (not owner, owner is good), said my overnight package left but upon review of UPS records it didn’t and they shipped it forward after I called, so I won’t be getting a refund! I would not recommend sending overnight here. Overnight should be guaranteed or money back. I could have sent ground USPS. Worst part is being lied about the departure date. Extremely disappointed, poor customer service from the guy.

I rarely ever ship anything but I had an unsatisfactory order from an online merchant. Anyhow, I came in today to get it off my hands and this was my first time spin this so I didn’t know what to do. The guy was unfriendly and mumbled a lot so it didn’t really help at all. I could hardly understand a word. But at least he was efficient. I noticed this place has consistent traffic and it’s very organized and clean. I hope that guy lightens up a bit.

Nice and easy drop-​off. It was pretty slow when I walked in, and the two workers were talking with each other, but as soon as I came in, they immediately stopped their conversation and helped me out. I am always impressed with good customer service, and this UPS store definitely had that. Even though the parking is a little tough, it was a short walk from the garage so it wasn’t too bad.

I ship large heavy boxes international from here a few times a year and have always received great service.
They bring their dolly out and retrieve the box from my car and everything.
I always bring the box taped or bring my own roll of tape.
They always offer me multiple choices in shipping speeds, I just always choose the cheapest one.
The owner personally helps me every time filling out the customs form since numbers need to add up correctly.
I’ve also shipped boxes with pre paid labels, and it’s super easy. Comcast boxes specially.
Do beware that shipping rules are that if a box is for example 19.1 inches, it will be calculated as 20 inches. I don’t think is their personal choice, is more shipping companies and customs.
They do sell mailing supplies there, but it’ll be cheaper to go to Office Depot/​Max across the street and get them.
And then go next door to Barefoot coffee and have a great cup of coffee!

Lovely experience.
Clean store, friendly and nice staff, easy parking, quick checkout,
Thanks!

The fact they charge for a simple tape job, especially when you use them… And let’s just say one piece of tape isn’t really doing much…
Another trip, got in right before the deadline, asked if they could get it there in two days, said yes, choosing ground… Came back on Monday, package was out for delivery four days (incl the weekend) to send to LA… Package came and looked like it was run over… Guy at counter basically read from the script stating it could have arrived in two days but not guaranteed… No sorry, didn’t seem to care… I could have mailed it, faster…

Bad bad bad! Horrible service from everyone including the manager! They will not offer you anything less then one day! l shipping! Never use this place they take advantage of people!

Bring your own tape, it’s true, but otherwise these guys are top marks. Recently, as a result of some weird shipping label confusion they were able to help me do a little sleuthing to figure out that instead a package gone missing it had actually just been scanned under a different tracking number. Appreciate the patience guys. Doesn’t hurt that you’re an easy stop on my morning commute to work. Keep up the good work!

I had to have a document notarized and luckily this place was right by my house. I came on a Saturday afternoon and was in and out in literally 5 minutes. Love when that happens :) The gentleman working, I believe his name was Fernando, was very efficient and professional. I will definitely be coming back in the future for any other notary needs !

50 cents to tape a box for you… and $ 5 minimum for credit/​debit cards,
Also it is a really small store but everything you need to ship something is all in one place and is easy to locate everything from boxes to tape.
Parking in that area can be a hassle because there is a small parking area for customers but if that fills up you have to find alternative spots either across the street in the Garrett parking lot or in the 30 minute spots in the parking lot where that paint store is.
The customer service is alright. I didn’t really need much help and all I had to do was pay to ship a package.

Five stars for the notary service. We were helped by Walter C., who was efficient, friendly and knowledgeable. Paid $ 10 to notarize a signature. In and out in ten minutes, and able to get on with our day. Will definitely use them again!

I’ve had my corporate mailbox here for over a year now and everyone is great. I had a little hiccup and Neil (the owner) reached out to me directly to resolve it. He was nice and courteous.
The part I like the best is the 24 hour access. If you’re like me you work 14 hours a day and pick up mail around 9pm, this is extremely convenient. Especially when buy things from amazon and need to hide it from my wife.

This UPS is TERRIBLE! I was charged $ 49 for an over night delivery letter, which took 4 days. They refused to reimburse the cost of delivery. The manager is extremely rude and unprofessional!

In a nutshell: Bad customer service, even worse prices.
What a joke. The dude tried to charge me over $ 150 to ship a cheap guitar I sold on eBay. I said that price sounds a little steep but he insisted on making me sound ignorant and even «quoted» USPS and FedEx at ridiculously high rates.
Turns out, I went home and printed a shipping label from
@ just over $ 35 fully insured.
Who would have thought that the UPS store couldn’t even be remotely competitive with
Despite all that, the bad price didn’t even piss me off. It was the snarky «I know everything about shipping, you know nothing» attitude that the employee had. If the guy had ANY customer service skills I might not even have bothered to check
, but after my experience I was looking for any reason NOT to give this store my business.