Cyclist Connection

Very friendly and knowledgeable staff. Didn’t lolly gag, got right to the root of the issue. Fair price, and good communication in between the order and receipt of the part shipment.

These guys are simply awesome! They are extremely friendly and very very knowledgeable. They generally get the work done sooner than the estimate and the price is always very fair. I would recommend this business to everybody

I would leave one star but both guys I met with were very personable and nice and left a really good impression. That being said, what happened was ridiculous. I took two bikes to take advantage of the «pelotonia special» coupon which was a winter tune up valued at $ 75.00. I live in Worthington so this was extremely inconvenient but seemingly a great value. Since I rushed over during my lunch hour I didn’t have time to check them out or ride them in the lot (why would you though for a simple lube/​tuneup/​cleaning) and I just threw them in the car and rushed back to work. Upon preparing for my first ride of the spring imagine my surprise when I realized my right brifter was completely jacked and not shifting. Upon closer inspection I saw that the chain and derailleurs were completely dry and still just as grimy/​dirty as they were last year. They literally did NOTHING to my bike after I left it there for 2 – 3 weeks (I don’t have a complaint on the time since I told them no hurry). As for the other bike, I seriously have no idea since it still looked dirty but is shifting fine– its friction bar cons though and was fine when we put it in for the winter so who knows? Like I said, I left with a good impression but for service I don’t see myself ever going back– especially with so many other LBS’s right up the road.

I went in a week ago to get a bent wheel evaluated, after 2 people looked at it the consensus was the wheel was dead. The friendly staff helped me identify the wheel I needed quickly, ordered it, then switched out my old tire, tubes, and gears when it came in… The price was better then Roll, but the service set them apart.
I must have been there at a slow time, (4pm on a Friday) because each of the staff working took time to say hello while my bike was being worked on. I got the feeling this was normal because as other customers came in, it was like watching an episode of friends unfold. Everyone seemed like a regular.
At the end of my visit, my bike is working great (they even helped straighten out my break lines), I had a map of trails in the area, reviews of Mtn biking trails, a custom ground kickstand for my 6 year olds bike, and a great over all experience.
I shopped online for the wheel and called other shops. They beat the price of another local shop and were within a dollar of amazon.
All that matched with personal, friendly service… They earned my business for next time.
High recommend!

I haven’t actually visited the shop, but the owner, Ric made a house call (so to speak) to help our group of 30+ cyclists tune up our bikes during a cross country charity ride. Rick is incredibly knowledgeable and efficient with repairs and fittings and I would highly recommend him. Very much enjoyed the friendly service!
Thank you from all the Bike and Build riders of #ME2SB14

Good place to buy a high line bike. Not much inventory. Bad place to get service if you want your bike back in a reasonable time. To fix one broken spoke … 2 weeks ! ! Wow. And I purchased my bike there. It was cool that I don’t have to pay labor but I would gladly pay to get my bike back in a more reasonable
Broke a few more spokes so I brought my bike in. They told me I needed all new spokes and the work «will take one week probably less». On day 7 I called and they said it wasn’t done but they would see what they could do. I’m writing on day 10 and just got off the phone with an employee that struggled with basic phone skills. After spelling my name for him 5 times he found my order and said it’s not done yet. I asked to speak to the owner and am waiting for his return call. Stay tuned.

Make no mistake about it, the store is friendly. The ability to get the bike right the first time is questionable. I took my bike in for the complete tear down service. I rode the bike a half mile before the rear dérailleur started auto-​shifting. The result was that the chain broke and it was a brand new chain. The reason given was that they had not road tested the bike. I should have never been told the bike was ready if it wasn’t. Also, the head set had carbon spacers for the stem and it now has alloy spacers for no reason. They are even the wrong color. The cyclometer worked when I took it in and it did not when I got it home. The owner of the store told me that I am wrong about that. Mind you, a broke cyclometer isn’t their problem, but after a complete tear down they should have noticed it and told me. Granted they wanted me to bring the bike back; however, it had already been in their shop 2 and a half weeks (not excessive for a small shop at this time of year) and I bought the bike to ride not to sit in a shop. Since the bike would have needed to be road tested after being adjusted I didn’t want to put it out of service for another day. If you like slow service and having to bring your bike back take it here. I adjusted the rear dérailleur myself and am riding the bike. I also ordered the correct spacers and will put them on myself. I wonder what happened to the good spacers that were on it? Do not trust the glowing reviews that you see on their facebook page. I listed the problems I had on their page and they deleted my comments.

Cyclist Connection does not have bike rentals but they do have well priced bikes and a very good service department that will get you in n’ out as fast as possible for those of you that happen to be travelers just stopping through.

I would place this up there on the list with many other local stores that cater to cyclists, but the thing that always sets one store from another is the service.
Granted, I haven’t taken my bike here for a tune up or something similar that requires extra attention, but the helpfulness and willingness of the staff to make sure you’re doing ok and finding everything you need is evident.
There isn’t a lot of merchandise (again, pretty typical in most similar stores) but everything you need to hit the road safely and prepared is there. I was looking for a simple sweat band to keep sweat dripping in my eyes on my long summer rides and bam — there it was — and in different color options even!
As I briefly mentioned above, they do offer bike service in addition to selling product and bikes, so if you live in the area (unfortunately I do not) consider yourself informed about THE place to go for all your cycling needs! Safe riding!

I took my 20 year old mountain bike in for maintenance. Ric and his crew did a fantastic job on my bike. It is cleaner and works better than when I bought it new 20 years ago, and they did it all at a fair price. Great shop, highly recommend if you need work done on your bike, or need any accessories.