Finger Lakes Premier Properties

Rented a house on Keuka lake. The location was great and had a lovely view but the house was advertised to have wifi (it barely worked and we found out it was because they were piggy backing off the neighbors wireless). Called about the internet, nothing was really resolved, which was very inconvenient as I was supposed to be working remotely and it was one of the reasons we chose that property. If i stood in just the right place in the kitchen I could pick up a weak signal. The house had mice and and a pretty bad spider infestation. They also pulled the dock out of the water a couple days into our stay (granted it was fall, but a heads up would have been nice). Long story short, somewhat of a disappointing stay and this wouldn’t be my first choice of places to rent from again.

We have utilized the services of Premier properties for three years, renting homes in the Fingerlakes for summer vacations. Each year the services provided have declined.
This year we rented a home for a week. The website indicated that it was available from Sunday-​to-​Sunday, but the office told us that it was rented Saturday-​to-​Saturday. We inquired on 3 diferent occasions to confirm the day of arrival and was told all three times that it was saturday. When we arrived, there was a family already inhabiting the house until sunday. We contacted the office and after hours of delay, were told to go to another house until sunday. We went the second house, only to find that it was occupied also. After several more hours of delay, we were sent to yet another lproperty on another lake — by this time it was night time. we had to unload our cars, including 3 coolers of food.
The next day we had to re-​pack the cars and wait until 4pm to get into the house that we originally rented. While looking at the key that they gave us we realized that the key was for a property on another lake and totally unrelated to our rental. We had to go to the office to return the key and get the correct key.
Premier Properties reimbursed us for one days rent, but did not accomodate us for our inconvenience. They noted that the contract states (in clause 5) that they can make alternative arrangements if the need arises. We are not happy with the service provided by Premier Properties and will never use them again.
I highly recommend that you consider using another company, as Premier Properties borders on incompetent, and they are not easy to work with.