Casal’s De Spa & Salon

I came in from out of town for a spa experience. The spa part was sub-​par, but the hair was by far the worst blow out I’ve ever had in my life.
Facial and massage were okay, but when I went to get my hair done I had asked for soft voluminous curls and ended up with a bad 80’s curly mop that was still dripping wet. Then I was told I’d have to wait close to 40 minutes to have my makeup done. My schedule was supposed to be back-​to-​back. At that point I was so irritated that I just cancelled the makeup (for fear of them making me look like a drag queen) and left with soaking wet 80’s hair and a bare face.
Don’t waste your time with this place. They don’t care enough to take the proper time to provide the services you ask for. And also don’t book a facial and then a 30 min massage bc they will just give you the same neck/​shoulder massage unless you ask them to work on a specific area.

Just had my hair cut by Josiah. He takes is time and listened to what I wanted. You don’t often find someone like this. HE IS HANDS DOWN TOP NOTCH!!! Thanks for the great haircut and style!

This is a terrific spalon ! I’ve been a customer for over a decade. This is a well run business with close attention to detail. Yes… ladies and gents be on time for your appointment… That should go w/​o saying… ;)
It is a very clean place with a pleasing atmosphere. If you’re fortunate enough to have tried the Aveda product line, this is a great place to receive the experience… (they have the whole product line and all the new stuff too). If you haven’t tried it, its a great place to treat yourself.
Allow some time for the experience… A complimentary head and shoulder massage with a mini facial with your hair cut… YEAH!
Now you don’t HAVE to have the extras… But why wouldn’t you? There is a full menu of their services and they are willing to give you a tour of the place before you decide to allow someone to take care of your needs.
Relax, enjoy and take care of yourself so you can continue to take care of others.

Edit: I have since been back for several services, even including a haircut again, and everything has been wonderful. My recommendation is to ask for a more experienced stylist though if you are someone who really cares about your hair!
I went here based on all the rave reviews. At my appointment, I told the hairdresser that I needed my hair shortened a little bit so it would hold curls again but I was very adamant that I did not want short hair. I even showed him a picture of what I wanted. The whole time he was working he just seemed very very inexperienced and my hair cut took over an hour because he was so slow. In the end, he cut about 6 inches off my hair, leaving me with a hairstyle I have worked on growing my hair out from over two years. I was seriously in tears because I never asked for such a short haircut. I am highly disappointed in my experience and the fact that I got a haircut I never asked for.

The Staff was very friendly, I was pleased with the serves I received. Thank you so much

This was my first experience at Casals. It is the only decent salon in area. Looks compact, but clean and has good aesthetics. I wanted a foot reflexology massage and pedicure. The person who gave me service was good; but I got barely a 17 minute foot massage. If you include the hot towel wrap, make it 20 minutes. I inquired at checkout how long the massage was supposed to be. Apparently it was meant to be 30 mins for $ 40. I was already checked out by then, so didn’t want to complain. But I was not pleased as to how limited the service was. Paid $ 96 for a less than 20 min foot massage and simple pedicure.

The staff and stylists are incredibly welcoming and make you feel comfortable throughout your visit. Their spa is very relaxing and calming, perfect to unwind after a stressful week. I also like how they continually change the salon/​spa creating a more open and stylish atmosphere.
The only negative I have experienced has been the prices for products that they provide at the salon and the parking lot. Speaking as a college student, I will sacrifice money towards my hair, but I refuse to pay almost $ 50 for a bottle of hairspray. The parking lot is also too narrow and compact. Especially when delivery trucks pull up to the front of the building and you have no way to move around them.

I am kind of a spa snob and Casal’s offers me everything I look for in spa services; changing into a robe, being offered tea/​water, having my feet soaked before the massage and being offered a scent for my massage. I feel completely relaxed and not rushed. My boyfriend and I had massages with Amber and she was great!

I’m divided on this. I give 5 stars for service, but would give 1 star for attitude towards the customer if you are even 5 minutes late. So I will average it out at 3.
I’ve been to Casals MANY times since it’s in near my area (both locations… Canfield — 45 min away from me and Howland — 15 min away from me). I’ve gone for all services at least once, but have returned many times for mani/​pedi and probably 15 — 20 times for massages. They are GREAT and atmosphere is very spa (ZEN) like, which is sooo nice. You don’t have to tip, so prices are just a ‘tad’ more like someone else wrote in a review, but I didn’t find that a big deal.
REGARDING IF YOU ARE LATE FOR AN APPT:
I will agree with the review of Shay R. on 12/2/2012…if you are late, they treat you like you are a HUGE BOTHER, so ALWAYS BE ON TIME! I actually drove 45 minutes to the Canfield location and was 10 minutes late due to heavy traffic and they said ‘Too bad. You were late, we can’t fit you in, so you will have to leave.’ I even spoke with the manager and explained the distance I drove and basically was shown the door. I then had to turn right around and drive another 45 minutes home for absolutely nothing. They DO NOT BUDGE if you are late! They are absolutely AWFUL if you’re in a ‘pickle and not exactly on time (especially the Canfield location). I will say the Howland location is strict on being on time, but doesn’t treat customers ‘as bad’. They roll their eyes and give you ‘a talking to’ about how much you have inconvenienced them, but will ‘manage’ to still see you if you’re running a little late.
I’ve been going to another salon that starts with a «P» (which is down the street from Casal’s Canfield location) for over 13 years for my regular hair and facials and at times have been late, due to traffic (Route 224 can be awful, especially around construction or holiday times) and they just gladly do my service with a smile and do an EXCELLENT JOB! They treat me fantastic.
Casals does have more of the ‘spa’ atmosphere and it is nice, especially if you are thinking of getting someone a gift or pampering someone. (Great gift for men to give the ladies!) Lesson here: Be sure to be at Casal’s before your appointment time because they do treat you TOTALLY DIFFERENT if you are not on time.

First, I just want to say that I always went to Casal’s for homecoming, prom, and whenever I have been a bridesmaid. I was always thrilled with hair, makeup, and nails. So when it was my turn to get married, it was a no-​brainer to book appointments for my bridesmaids and me.
I was, for the first time, really disappointed. The hairstylists and makeup artists were unprofessional and did nothing but complain about having to work on a Saturday. Then, despite having paid for the «bridal» hairstylist and makeup artist, I don’t think I got anyone so special. My curls fell out even before the ceremony. Makeup streaks showed up in the wedding pictures as the foundation was not blended at all (and I remember the «artist» wiping excess makeup off her fingers and onto my face). I was not at all happy with the results, and I definitely looked better at my prom than on my wedding day. The worst part is that I sent them an email about the experience, and didn’t receive a response of any kind. They do, however, keep sending me text messages saying «We miss you!» But I will never, ever be back.

I hesitated to write a review until I had another massage to compare to. The Canfield location was excellent. This massage was great, but what set Casals apart was the atmosphere. From the foot bath to the relaxing hot tea the whole experience was outstanding. They set the bar high.

I recently had a horrible experience at the Canfield location. I came in from out of town to take my future mother in law out for a nice pedicure. Unfortunately we arrived 10 minutes late for our appointment because I got tied up in traffic. I wish they would have just told us that we were too late and couldn’t honor our appointment. Instead, we got the worst pedicure ever, we felt like were a bother, and they rushed through the whole process. I understand that we were late, our fault, but a little communication that we would receive a horrible pedicure because of it would have been nice. We would’ve taken our business elsewhere. $ 55 for a pedicure that did not include a soak or massage is a complete rip off!

If you’re getting your make-​up done, ask for Tia !!! She’s fantastic. Great personality and very talented. She can do anything from natural to really wild high-​fashion make-​up.
Highly recommend her.
I also prefer this Casals over the one in Howland.

I went to the Canfield location of Casal’s De Spa & Salon for the first time yesterday, and I was pleasantly surprised.
The salon is departmentalized, so I had two girls working on my hair — the colorist and the stylist. Both girls, Jessica and Melanie, were very pleasant with their consultations and offered great suggestions. Jessica put extremely pretty high and low lights in my hair. I’ve gotten so many compliments already!
As a heads up, they do not accept tips, so their prices were a little more than other salons. I walked out of there with full highlights, and a cut and blow dry for $ 98.

I debated on whether to review this place. It’s a salon, how would I know anything about it? From my wife maybe?
Well, here goes. First, I’m balding (I’d prefer to say my hair is thinning). This makes a haircut rather simple, one would think. Turns out, that’s not altogether true. To make a guy’s thinning hair look decent takes a bit of work. Bryanna does just that. She’s an excellent stylist and I highly recommend her.
Service is 4-​star most of the time. The one time I went for a massage (with the wife) it was 5-​star. On a cut appointment, plan on a little extra time since you get a head massage, quick backrub, and hand massage prior to the wash. During the hair washing, you will be offered a mini-​facial. Go for it. If you get the right person (generally an assistant to your stylist, who themselves aspires to being a stylist), this will be the high point of the experience. Don’t forget to close your eyes for the toner.
Get a cup of their tea as you wait, it is herbal and very good.
So, with all that good stuff, including Bryanna’s hair cutting artistry, how you ask, do I give this place 3-​stars. Can you say $ 42 for a haircut. It’s just about embarrassing.
The thing is, once you start with a stylist, it’s like dating. It’s hard to break up. Doesn’t matter how expensive the dates get, you just can’t bring yourself to say, I think I need to see other stylists. Someday, maybe, but I don’t have it in me. Bryanna’s too good to me right now.
But that doesn’t mean I’m not looking…