Salon Shericci

The following is the conversation I had between the stylist and myself through the salon’s Facebook page…
«I just had my roots touched up Wednesday morning at 10am. I have been blonde for many years and I have never left a salon with my hair looking this bad. I live very close and returned immediately to ask the stylist if she thought this was acceptable. Unfortunately her response was very careless and she showed no concern. I don’t know how a professional can let a customer pay $ 100 for this and let her leave in tears. I’m not sure what to do and I fear any further effort to fix the horrible job done on my fragile hair will damage it much more. I made the stylist very aware of my initial concern for my hair „burning“ off and after the fact her response was a snarky „well you knew that would happen“
I don’t find this funny at all and it was DEFINITELY NOT worth the $ 100 I paid.»
This was the reply I received from the stylist…
«Kelly, I am truly sorry that I did not get the back of your hair light enough. I offered to fix it and you refused, saying I ruined your hair on purpose because of some lady that I have never even met. Clearly, I didn’t want to ruin you hair and that is why I spent hours conditioning it and didn’t bleach it to the point of white and breaking. Obviously, I haven’t been doing hair in a small town for 15 years and ruining hair because of who knows who. I have consulted with my boss and have determined that this is my fault for not going with my gut instinct and refusing to touch hair that has long been beyond repair. I really only accepted you bc you were a „friend“ of a friend. Acquaintances getting me in trouble again! From the time you sat in my chair you looked for a reason to get your hair done for free. So, I will eat the hours of work and cost of the product and money spent on my chair rent and babysitters and time spent away from my children to try to please you, when no way in Hell would I ever have accomplished that goal! However, you have taught me a priceless valuable life lesson. I will issue you a full refund of $ 100. Please give me your address and who the check should be made out to.»
Here are several points I want to make…
1. I NEVER demanded my money back, but since she offered and with her unprofessional attitude, I believe I deserve a refund.
2. While she was doing my hair, it was discovered she’s an acquaintance of my ex husbands wife (who would get a great laugh out of this) and upon my return to the salon I said while I was justifiably upset «maybe you did this because you’re friends with *%$#*…»
3. How did she NOT see what she did to my hair when she rinsed and dried me???
4. She wasn’t doing me a favor. She was referred to me by a friend and I was a paying customer. I received no discount and never mentioned money until I was very upset by her blatant disregard for the quality of her work. Even then I didn’t demand a refund. I wanted my hair to be fixed but not by someone who clearly doesn’t care how she treats a customer and let’s her leave with her hair looking horrible.
5. According to her «from the time you sat down in my chair you looked for a reason to get your hair done for free» COMPLETELY FALSE. If that’s the case why did she chat with me for hours? She met with me Friday the 11^th, looked at my hair then and talked about how she could do it, no problem. So when did her «gut instinct» kick in? After I complained??? I can’t find ONE PERSON who wouldn’t complain about what she did to my hair.
6. SHAME ON HER! This is how you treat a customer? What did I do wrong to her??? Seriously, I had every reason to be upset with how my hair looked. Unfortunately she sunk to a level of unprofessional immaturity and decided to insult me, blame me, and accuse me of trying to get something for free… all because I pointed out her mistake.
7. It’s my fault you choose a career where you have to spend time away from your children and pay a babysitter? How is that relevant to my ROOTS BEING ORANGE??? Your career choice and family life has nothing to do with me coming to you to get my hair done.
I have never encountered a salon «professional» so rude, immature, inappropriate and unprofessional.

Salon is very nice, they provide complimentary drink (wine). The atmosphere is really great here, always a lot of laughing and smiles. Meghan is a great stylist. She is extremely talented at what she does.

Missy is the best! I’ve been going to her for years! I’ve even got many of my friends, male and female going to her. Whether you’re looking for a new style or a new color, you can’t go wrong with Missy!

I came to Salon Shericci September 18, 2014, and my experience was awful. I made an appointment for acrylic nails about a week before I went in. When I went in, the desk woman was VERY polite, and everyone seemed very professional. I walked back (sadly I cannot remember the worker’s name who did my nails, I don’t even know if she told me her name) and the woman said I was down for ONLY shellac. She was very confused because she said my nails were very short, which they were. I told her that when I called I was 100% sure I asked for acrylic, since my nails are so short. The worker harped on about how she didn’t have time and how no one told her that I asked for acrylic. I felt really sorry for her, but it wasn’t MY fault. She rushed as fast as possible and left my nails severely uneven, cut me multiple times while filing my nails down, and was very rude. She NEVER ONCE showed me my nails before I left and asked if I liked them and if they were done to my liking, or let me see if they were even or not.
I asked some friends what they thought, since they looked really off to me. Everyone said that I deserved my money back and to have them fix it. I didn’t want to cause any more trouble, but my wedding was September 20. I had my husband call and ask for them to be fixed, by a different consultant, even if I didn’t get my money back, I just wanted them fixed. I was met by an older woman who offered to fix them and give me my money back. She was very polite at first, but as time went on, she slowly started making me feel very guilty. She kept asking if I liked how she was fixing them, at first I was very happy because the other woman didn’t do that. But after awhile, she had a really bad attitude about it and started talking to me like I was a baby. «You know, you need to tell me if I’m doing something wrong, you didn’t do that before.» And then she went on about how the last woman was just really busy, how it wasn’t her fault because she didn’t know I wanted acrylic.
Once my nails were fixed, they looked wonderful, but I don’t think it was even worth going back to receive such a guilt trip.
But, as a customer, that is not MY fault. I told the desk woman what I wanted ahead of time, I wasn’t a walk-​in or anything. I cannot help that they didn’t properly prepare to do acrylics. I shouldn’t be made to feel guilty for wanting what I paid for.
I would NEVER recommend Salon Shericci as a nail salon.
Here were my nails the first time around, prior to being corrected: