AutoZone

Martin is the best!!! Great attitude and super knowledgeable. Will never buy parts from the dealership ever again!!!

I had a dead car battery. I took it in to get a free test. The person who helped us asked us if «it was going to be quick.» we explained our situation and he pulled us aside to test the battery. After the test was done, he said it needs a charge and that it would hold a charge. He told us this without even looking at us, and he was whispering. He may have had special needs, and I am glad that Autozone hired him, but that’s the only good thing about this whole picture. Another gentleman took the battery and gave me a ticket. He also said «come back in two hours.» 2 hours, not bad. There were some places near by to visit, but I was mostly just killing time. 2 hours pass, and I go back to Autozone. I turn in my ticket, and I had to point out my battery because they didn’t even know which one it was. They said that it could not be charged and that they did nothing with it. Yes, that’s right. They let me waste 2 whole hours without doing a single thing for me. They had my number and they didn’t call me to. They asked me if I wanted to buy a battery from them, but I refused. They missed out on a $ 150+ purchase because they were so incompetent. I had to go to another big box auto store to purchase a battery. Let me remind the reader, they told me that it could be charged, and they took my battery for service with no questions asked. Autozone management, please call back customers if you royally screw up. I know you aren’t car experts, but It’s the moral and professional thing to, at the very least, pretend you care about customers and have respect for yourselves and your job.

I was trying to figure out which fuses I needed for my car. The guy there was extremely helpful and not only found the fuses but put them in for me. I mostly go to autozone because of their helpful staff and they generally have what I need. I appreciate the staff being so friendly. It’s my favorite place to go when I need to figure something out for my car or need a part. Thanks Autozone! You all rock!

I need a vacuum hose for my car. David has try to search for the its picture on internet but could not find the exact size for it. He took me to the back of his store, gave me couple hoses to select, went out to my car to help me try it. Thank you David, you are the best.

Just came in because my front headlights went out. Unfortunately I don’t know anything about cars and don’t know how to do anything with them. I asked Roman for help and he helped me find the right part and put the new headlight in, he also did it all very politely and professionally. This is hands down the best experience I’ve had in any auto zone. Thank you Roman

Horrible customer service and took forever to get through the line. Asked for some help installing something on my car and the guy’s response was «Man, I actually have a lot of sh**** to do.» Pretty hilarious — I Won’t be going back.

Martin is the man! Every time I go here to pick up parts/​supplies for my car, he always helps me get everything I need with Grade A customer service. Very friendly staff and very helpful overall. I recommend this place to all my friends and family, keep up the good work!

Horrible customer service ordered parts last week have a commercial account. The store can’t find any record of order but yet sent our company a bill. Manager can’t even locate order this place is a waste of time.

This review is specifically for Martin, and what amazing service he provided me. After having to call roadside assistance to give me a jump start, I made it over to this location and walked in. There was a bit of a line but all the workers were working hard to get everyone taken care of. Martin helped me with picking out a battery, loading it and installing it in my car, and tested my alternator to make sure I was all set. He was kind, professional, and made me feel taken care of. Totally turned my night around. Thank you Martin!

They’re on the corner of Sherman way, a block west of variel, on milwood Ave. average size parking lot, both doors enter and exit. They have most everything you could ask for in auto parts, just like their other major chain competitors. They seem to have locations all over, which is a plus. One guy at the register, and two behind the parts counter. I didn’t know my light bulb was on the shelf and not in the parts dept., but the guy was nice enough to point me in the right direction. Price was better than I thought. One guy was talking to his customers, so the same parts guy came over and rang me out. Good service overall on my first visit to this store. I would recommend them to everyone. Didn’t check the other major chains on their price, but I’m sure they’re all competitive which each other. One nice thing I saw when I walked in was one guy installing wiper blades for a customer in the parking lot! Went back the next day to return one package of lights because I bought one set too many. The guy took it with my receipt and within 15 seconds I had my refund slip! Fast!

Went in for a car battery change and Gil helped me out the entire time. Very friendly and really knew his stuff. My battery enclosure was a little small for the battery but Gil gave me options and came up with solutions. Can’t say anything more positive about the service, professionalism and friendliness. Top notch! Great job, Gil! –MR

Martin and Gil were the best. I was gonna go to pep boys but went here because they were open later and I’m glad I did. Needed a new light bulb and they installed it even though they were closing in 10 mins and told jokes and made me laugh at register. Great service and great prices. Who can beat that!!!

This man proceeded to tell me he would do a price match for me on a new car battery so I pulled out my phone and tried to find a deal online. He then stated it COULD not be an online price match. So you mean to tell me you want me to drive with a bad battery to find a place so you can price match!!! 3 stars for his good customer service outside of the fact they refuse to price match online.

Pretty good experience. Got a good price on brake pads and some antifreeze. love the warranty

I needed a headlight replaced. I called VW, $ 40 replacement. Called Autozone, $ 15 replacement. And they were very friendly on the phone. But I’m not handy and would need to find someone to instal. Autozone informed me that if they were staffed enough and not too busy, they would be happy to help. When I got there, Roland informed me that one bulb was $ 15 and 2 bulbs were about $ 20. No brainier! He suggested I replace both and save the working one as a spare. And then he helped me replace the bulbs in their lot! It was closing time and he couldn’t have been nicer. Will be back for all my replacement needs!

Very bad service! There are people just waiting and waiting to pay and no one at the register

I had a good experience at AZ. Went there to get something for my battery and the guy was not only able to find what I was looking for but installed it within seconds!

I was there this morning cause my car battery wasn’t working right so I asked them to check it our for me. The young lady who helped me out was very nice and professional, She tested the battery and as I tough, the battery was bad, I showed her my receipt of purchase (2011) and She told me that I still had warranty for a free replacement, that made my day :)
And then She did the job, removed the old battery and place the new one! I couldn’t get her name but I just can say that I received a great service today ;)

I have to say this Auto Zone was better than what I expected. I usually drive to the one in Wilbur and Sherman Wat because they have great customer service there. But where not talking about that location right now.
I came in to buy some PB Blaster (similar to wd-​40). I need to screw loose an air pump check valve. The guy at the register. His name was Carlos, helped me out. And then I asked him if I can borrow two ratchets to unscrew the tight valve. Carlos offered to help out and he even screw loose the air valve. I had already tried before and it was just a hazzle. But thsnks to the professionalism to his job, Carlos helped me out without throwing a fit or feeling bugged. That saved me $$$ and most important time.
If I ever need anything else for my car. I will be stopping by again at this Auto Zone.
Great customer service.

You know there is a Kragen O’Reiley almost next door but this location seems safer and more hassle free. Big clean private parking lot. Some people working on their cars right there in the parking lot but making the place better for it since you know you can do the same.
Whats good about this place. There can be alot of help since I usually see 2 to 3 people always working behind the help section.
What’s bad. They do a horrible job of stocking their shelves. You want 10W-​30 or a popular oil type. They stock it just not on the shelf. Hah… I want my oil and don’t want to wait in the help line.
They are generally friendlier than Pep Boys so if you have had a bad experience you could come here.
Tip. Don’t be scared by the wrong line. There is never a line at the registor which is a separate line from the help line.