Mediterranean Heating & Air Conditioning

Is racism around today? The answer is yes. Sad to say that in these days companies still discriminate against poor and underprivileged people. I own a house in Compton, CA and one night at a bar I started to speak with a seals rep from Mediterranean hvac. I was interested in some solar panels I told him I lived in Compton and asked if they covered that area. he said that they did. Okay cool I decided to get an est. When I called they told me that they don’t cover that area. I asked to speak with the rep I meet at the bar they said in a very rude way that he no longer worked there. I said okay well I would still like an est. they told me we do not and never would service that area. At this point I was a little put off I couldn’t understand why? I asked why and they said it would not be in our best interest to go there. I asked what does that mean? He said you know why we don’t smoke crack or accept Pesos. At this point I knew what was going on. I was out raged I hung up the phone. I called back and tried to speak with a higher up with no luck. Rude and racist I don’t know how there still in business?

We have solar tubes for heating our pool. What we don’t have: a lot of time to waste or money to burn. So I set about trying to locate the company that installed the solar system on our roof 8 years ago to fix what looked like a small leak in the tubing. I’m too fat and too old to climb on my roof although the YouTube videos made the fixes seem easy… for someone who could climb up there. Sadly, they were no longer in business. I Googled repair companies for pool solar with no luck. I Unilocaled and received a great prospect under solar pools… a highly rated company ‘Catersolar.’ I tried contacting this company daily for a week. The answering machine had no space for a message and instructed me to call back. I joined Angie’s List and left them a message. Crickets. No return call, nada, nil, nothing. I finally reached ‘Roy,’ and after being told how old the system was, he responded: «It’s no good. How many units do you have? Okay… that will run you about $ 500 per unit, I give you deal of $ 2500 or so and it will last you 20 years.» I told him I just wanted a little repair service as we might be selling our home. His response: «Then just tear it down and throw it away… not worth repair.» ENTER Mediterranean Heating and Air. I was online with their chat service when I decided just to cut to the chase and called them. Told them the problem and was told they could handle it. Made an appointment for the next day and right on time was Randy. He climbed up on the roof and while the system had some less than grade A clips that were leaking, he set about fixing the system. He explained exactly what he was looking at, fixing and what he’d need to order. He believed the system would benefit from pads to keep the tubing level. He charged a minimum service fee and scheduled the follow up for a week later. After again arriving promptly, he climbed up on the roof and we all were pleasantly surprised to discover that no pads were needed, that the work he had done previously had fixed the problem, noted that he’d take a photo and document our file in case the problem occurred again and left… no additional charge! Hallelujah and we couldn’t be happier! Thank you for sending us Randy and for not trying to rip us off. Thank you for fixing the problem. I have three neighbors with this same pool heating system and I’m telling all of them how great you are. I’m clapping for you, Randy. I hope you can hear me!

Vito came out to repair a leak in my AC system and was helpful honest and professional. After my horrible experience with them being 3 hours late and the dispatcher lying to me and being unapologetic I called management and they sent Vito on time and had a good experience. Hope they get a better dispatcher who actual cares for the customers

After some diligent research by Mark the manager at Mediterranean, they agreed to honor the warranty and fixed my AC at no charge. The AC now works well and I am happy again.

Terrible service. We had our summer air conditioning service and two days later our unit shut down. Their technician failed to diagnosis a faulty capacitor that was visibly worn out. I don’t know what we paid over $ 300 for, but the money was not worth the service. When I could not get an appointment for 2 days for them to come back, I ended up calling a more reputable company.
I told the other companies technician the problems we were having with our outside unit, and he immediately knew what could be wrong. He checked our capacitor and replaced it. I had to pay more, but it was worth it.
We have been trying to contact Mediterraneans manager but he has failed to address our complaints. I hope other people learn from our experience and avoid these amateurs. Do not sign up for their maintenance program!

Hired them for an HVAC tune up for my single family home. He showed up and pointed out my A/​C and furnace was too old to service. He then pointed a flash light at my ducts in the attic through a 2 inch crevice and had the amazing insight to say my ducts have asbestos. He then made phone calls to write me a up a quote to replace my HVAC and ducts.
So he did nothing but still charged me full price minus $ 5 since he didn’t replace my air filter.
While others would’ve given me free estimates to get my business, they made me pay for their guesswork opinion.

I purchased my home Nov 2013 and have had a couple different heating companies out to service my Heating and AC unit through my home warranty company. When that expired and I needed to have my heater and AC serviced again I called Mediterranean based on a referral from my neighbor. She has been using them for 20 years and has had the same serviceman, Vito, for that entire time. I requested Vito and got A++ service. I now have a working heater and AC unit that I won’t trust to any other company. They are friendly, fast, and not out to take advantage of the customer. Thank you!

Great organization. They honor their word and their commitments which is sorely lacking these days in most businesses. We recently had our HVAC redone and they did a tremendous job. When something doesn’t work properly, they fix it promptly. Highly recommend.

I won’t use anyone else. I am extremely picky.

Mediterranean just finished a large HVAC project at my place last week and I am so happy I went with them! I own a condo that was built in the 1960’s and still had the original furnace — badly in need of repair/​updating. Also since my condo was originally built as two separate apartments (then combined into one condo in the 1980’s) I had two separate HVAC units and duct systems. These needed to be completely replaced and merged into one. I was dreading getting this work done due to the expense and invasive construction but Mediterranean made it as painless as possible. I got tons of quotes, no one impressed me more than Mediterranean. Mike (the owner) came out personally and did a detailed analysis of my home. He came back a day or two later with a proposal that outlined two scenarios. He personally reviewed this with me and made me feel very comfortable and that the job would get done right. I also have many allergies and autoimmune issues and he seemed knowledgeable on how to combat all this. I trusted his opinion and wanted to do the job with Mediterranean but knew cost would be the determining factor. It turned out they weren’t only more thorough and customer-​oriented but also less expensive than other HVAC companies I got bids from. Many companies don’t want to deal with duct work inside condos. It became obvious to me that Mediterranean is an honest, family-​run business with a «get in done» attitude. I felt great about moving forward with them. They were perfect!!! — Small enough to have a family feel yet large enough to properly execute with a fleet of trucks, equipment and expert staff (both in the office and in the field). I love these guys!!! They encountered many obstacles on my job (including having their trucks/​equipment stolen the night before they were to start job) they always showed up with a professional, can-​do attitude. I was blown away across the board by their expertise and felt my project was in capable hands. My advice to anyone, especially women who are homeowners trying to navigate these waters alone, look no further! These guys are THE BEST and they don’t break your budget!

We have been with Mediterranean for over 40 years. They have installed and maintained our heater/​air conditioning, pool pump, ducts, tankless water heater
and solar panels with consistently superb, dependable and professional service.
We highly recommend Mediterranean Heating & Air Conditioning!

I love these guys. They have been servicing my A/​C for over 10 years. They may not be the cheapest but I feel like they know what they are doing. I always ask for Robert and he has always been honest with me. (Probably should not give out his name — now it will be hard to book him!) But all the technicians have been great. Always on time and never seemed rushed.

Since the company that installed my AC system is no longer in business, I had to find another company to repair my system when it stopped working. A friend highly recommended Mediterranean so I decided to call them. They did a great job fixing my A/​C and did not try to sell me repairs or equipment that I did not need. I will definitely use them again.

I would have given them their usual four stars or more, but after this weekend, I am not sure I will even have them come back and perform service on the remaining part of the service agreement that I had prepaid.
Our A/​C went out on a Friday night. Called them first thing Saturday and left a message. Never heard back. Called again and spoke to receptionist who said Saturday was tough, but she would do her best. Called back repeatedly to make sure they would come as I had explained that I was leaving for vacation the next day. I was told to expect them late afternoon. Office closed. Left more messages. No one showed. Not a follow up call on Sunday. No call to see if we needed service on Monday, or Tuesday or any other day. No follow up at all.
Save your money. Do not spend it on a service agreement and do not believe them when they say, they will do their best. They do not.

I have used Mediterranean for years and the past 2 days prove why. Not only did they go pick up the part that had to be ordered for my old air conditioner, they squeezed me in on Saturday when they only had 2 guys working. Then they took $ 125.00 OFF the price they quoted me. Then even checked to make sure I had a clean filter. Now that’s customer service!

At least I finally have cold air or they would have no stars if that was possible. We’ve been using Med. Air since they bought out Air King which was our original service company. We had hot air blowing out of our 10 year old a/​c unit and of course the Up-​Sell artists at Med Air insisted the unit was a goner and needed to be replaced. $ 6000.00 later I finally have cold air. I wish I knew if I have been completely swindled or not.
What I do know is there is little or no communication from them or between their workers. We had four different techs to complete the job and each wanted us to spend between 6 – 12 thousand dollars to resolve the problem. (No furnace included in any of this as it’s a separate unit.)
Each tech that comes, spends minutes if not seconds «assessing» an issue and starts spouting thousands of dollars in repairs and replacements without ever doing a comprehensive evaluation.
The techs also fail to bring the tools and equipment needed for the job. Our two day job took four days spread out over time for lack of «Forgotten parts and tools» Are you kidding me?
Curtis in the office, and Vito (From a previous service months ago) in the field have been knowledgeable and have communicated well, but the rest of the office and technicians remind me of immature, disgruntled kids waiting for school to be out for the summer so they could go play. The work ethics of these people are so bad. I get that we all have lives, but it seem these guys either hate their jobs or hate working period.
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They also tend to run late and don’t call to tell you why they are late, when they expect to truly arrive or apologize for jacking up your day, it’s almost like I should be thanking them for even showing up at all! Oh yeah, did I mention I gave you $ 6000.00? You damn well should show up on time and/​or apologize!!!

No stars really, these guys are crooks. Called when ac went out, they came over and said needed new duct work and furnace to the tune of 7 to 10 thousand dollars. Had another company come out… we only needed freon!!!
Stay away from this company.

I have used Mediterranean Heating and Air for nearly 20 years on multiple homes. I recently had an entire new HVAC system installed in our home. We recently had an issue, I made 1 call and had a tech there in a few hours. He called me, walked me through the issue, tested it and ensured before he left everything worked perfect! As usual, they were clean and left no indication I even had a technician at my home! I recommend them to anyone who wants honest, efficient and dependable service. they care after the sale too!

After receiving bids from 4 heating and air conditioning companies, I chose Mediterranean for a new air condition and heating system. I dealt directly with Mike, the owner to make the deal.
Their installation team is knowledgable and efficient. They thoroughly cleaned up once the job was done.
My only complaint is with their customer communication. Sometimes it seemed that the left hand did no know what the right hand was doing. That’s why I did not give them 5 stars. Otherwise, I highly recommend Mediterranean.

We had a big project of installing new tankless water heater, Heating /​AC in our home this week. We were all amazed how professional the crew was. Very polite and very well trained. We recommend them over any other company for heating and cooling needs. The crew occupied our residents for 8 hours for the last 5 days but they were all pleasant to have in our home. After an 8 hour work day you could hardly tell they were even home. They cleaned up after themselves, if something needed to get done, their job was precise and clean.
It is so great to see such an awesome company hiring amazing well trained crew. Very happy to see a company paying attention to such an important part of business… customer service!
Keep it up :)