Shoe Lab

Been coming to the shoe lab for years. I always recommend this place to my buddies. Not once have they been disappointed. I’ve brought work boots, Nikes, dress shoes, dance shoes, these guys know it all…

These guys at shoe lan are geniuses. They saw my girlfriends louis vuitton handles coming apart. Louis vuitton wanted to charge me 1,000 dollars door for all new leather on my purse. I came here asked me for some time and made it look brand new. They are honest, nice, attentive guys. Thank you

I brought my red Guiseppes Zanotti here to get repaired and Derek did a great job. I am bringing all my designer shoes here. It’s the only shop I can trust.

Do not waste your time or money. This store is a complete rip off. They charged me 330 to clean two bags and a pair of shoes. I thought it was pricy but as long as it was worth it I was fine with the price. It wasn’t worth it. They damaged one of my bags and gave it to me wet after keeping it 3 weeks (it was suppose to be done in 5 days). They didn’t clean the inside of my second bag and claimed I didn’t ask. They were completely rude and unorganized. I will never use this place again. I would actually give them no stars if I could.
Run. Don’t waste your money.

I came in the store and had my bag with me that needed a little touch up glue on the chain. Derek fixed it in less than 10 secs and no charge at all. Thanks Derek you’re the expert. will definetly come back here.

Did a great job shining my shoes but they didn’t manage expectations appropriately. I dropped my shoes off at 2:20pm and they told me come back in an hour. I went back at 3:20 and they had only removed the laces. The guy told me 15 more minutes. 45 minutes later, he finally finished my shoes. I’m fine with them taking their time to do a good job but just be upfront with me about how long it will take. This whole time my wife, mother and 1 month old baby are waiting in the car.

Most horrible repair store.
They dammage my Louis vuitton bag and want to offer me to rapair. I took pictures of my bag before i took to the place to fix my handles. When i pick up my bag i was about to cry! The pull my zipper puller and half way fall apart. Glue dripping on the canvas. And they do horrible job on fix my bag. The owner was try to be friendly but the other guy just so rude.
HORRIBLE!!!

This place is garbage and so are the workers. They ruined my foam shoes by grinding away at them instead of using cleaning products. This ghetto place needs to be removed from the topanga mall. This has been the first and last time l ever step foot in that place.

I took them a broken item to glue back together… they collected the money up front… told me if the glue doesn’t hold they will weld it for just difference in price and it will then for sure hold. Well… first time they glued the wrong parts together not allowing the item to move freely as it needs to… second time they glued right part but glue immediately failed when i put item in use. Took it back to them and they said they cant help me further… no refund or credit… thanks!

I took my Jordan’s, boots, and my girlfriends LV bag for a cleaning and shine. Received my items back in better condition than expected (like new!). Good turn around time. Friendly staff and Family owned. I’ll be returning again in the near future.

I’ve had my «Nike, Air Max 95’s» cleaned and to say the least they came out looking brand new! I’ve also had my «Adidas, Energy Boost» completely painted another color and they look amazing! Everyone ask how I got them in that specific color and I refer them here! If you want great service and a great look go here, Shoe Lab!!!

wow I’m having my Adidas y-​3 fixed for a fraction of the cost. These shoes cost me 800. The owner showed me my left shoe destroyed dirty compared with my right one after it was cleaned. Superb service! thank you shoe lab.

** DO NOT TAKE YOUR SHOES HERE **
Worst service ever experienced. Spent $ 100 for service and in turn need to spend additional $ 1000 to buy a new pair!
Took a pair of brand-​new Valentino to get a rubber sole attached to the bottom and came out with the heels severely disfigured. I was not informed that by attaching a rubber sole would require some sort of buffing or grinding on the original. The craftsmanship was terrible — both heels are now unproportional and the leather surrounding the bottom of the shoe is scratched.
To make matter worse, the staffs were unapologetic and failed to realize their poor craftsmanship by being ignorant

I came upon this repair shop as I was walking by the mall. I had been given a ferragamo shoe from the 80s by my dad. It was in dire need of repair. The guys explained to me the best options to give my shoe longevity. I resoled /​dyed my shoes. Now I’m waking with new shoes.!The price was totally worth the craftsmanship. I’m a happy customer.

Decent job on shoes
Staff was very helpful and pleasant though work was average.
Not a bad place but I’d would try to find another shoe shiner.

About a week ago I took my work boots in to get repaired, the guy that helped me out was really cool, he assured me everything was fixable and explained how it was done
So I went ahead to just do it a couple hours later got my boots back took them to work and they held up good and still are holding up definitely worth it I’ve been to some other places for shoes that quoted cheaper but the cheapness showed, like the old saying goes you pay what you get for
Definitely going back

This place has become greedy and the quality is no longer there. Jose, the owner, charges over $ 100 for repairing the shoes with the written promise that he guarantees the repair. I had to bring back a couple of pairs of shoes back because they got distroyed after the first day. Had to fight for my life to get the problem fixed for 1 pair but he refused to reapir the second pair. Seriosly? After paying over $ 100 for a shoe repair?! Jose, please, stand behind your work!
Moreover, Nordstrom shoes department told me to stay away from this because all their customers filed complaints.

Worst shoe repair experience of my life. And I’ve been through it all.
I had two pairs of boots to be repaired, first time I took them in they assured me they could be fixed, and it was just the heel.
I got the boots back hours later, looked great. Felt great. Within one day they completely fell apart and the glue was completely ripped from the leather and heel. So I took them back. No problem, right? Wrong.
Second time I went in, they told me I lied and didn’t get them repaired there! Even with a receipt! They said there’s no way their repair men would do such a horrible job, I mean, really?!?
After arguing with the guy for half an hour about me being a liar, they owned it and said they’d fix it. BUT, if I wanted it to be done right, I had to spend an additional $ 120 to complete the work. More money to fix THEIR problem? No way. So I had them do bandaid work to patch the leather and heel they completely destroyed. They said no to a refund and only offered credit to a more expensive repair. All while blaming the mistakes on someone else after finally owning their horrible craftsmanship.
A few days later they completely fell apart again. This time I didn’t go back in. I didn’t want another miserable experience like that after paying $ 100 to get it done the first time. So I researched some other places and found a nearby shop where they looked at the work and told me they’ve never seen such shorty work. I agree. I got the repair redone for less than $ 100 and they are back to being my favorite boots and better than new.

AVOID! What a bunch of scammers. All they did was try to up sell me every chance they got.
Too expensive, and I feel like any other place would do just a good of job for a fraction of the price.
This place just needs to go our of business already.
$ 275 for 4 pairs of shoes? Get outta here.
Never going bavk. 1 star.

I have also seen bad reviews for the Shoe Lab… BUT I have never had a bad experience. In fact, I’d say they are extremely great at what they do. I have gone to them for years for all type of shoe repairs. My shoes always look brand new!!! And yes, they may be a little expensive, but you get what you pay for.
I would highly recommend them anytime!