T-Mobile

I’ve been to this location many times and I am never disappointed. Their service is excellent and I get it, it gets busy. But they don’t rush you. I had a great experience w Vincent H. He was patient showing me my options on my new phone, the financing and accessories that are top selling, etc. Despite other customers interrupting him, he kept cool. He even had a customer come in excited to show him what he learned from practicing what Vincent had shown him on his features, he was an older man. That’s when u appreciate the kinda service they give when others return to thx the opportunity the rep took to show them something new in this digital era. I recommend u come see Vincent H. Find out his schedule and set an appt. to see him for your needs!

I’ve been a T-​Mobile customer for over a decade and this company has definitely evolved over the years. I have also been to several stores for services and this store is ALWAYS friendly and professional. It doesn’t matter if it’s for a billing question or to upgrade my phone, they’re always helpful and offering solutions! I strongly recommend this location.

I am moving all of my AT&T accounts after 11 years to T-​Mobile. This is due to the costs continuing to rise with no explanation. Additionally AT&T does nothing to even attempt to save an 11 year client…
I took my AT&T bill to Christian Cornelius at this T-​Mobile store. He analyzed the bill and showed me an extremely reduced cost for several voice lines and iPad data plans.
He has handled the transition without any issues. Although we have a couple more to go, I can’t wait to call AT&T and ask for the address to send a FORMAL letter of cancellation with the reasons why. It won’t make any difference to them but, hopefully it will make me feel better.
Christian Cornelius is an asset to T-​Mobile.

Vincent helped me twice with my phone. Always helpful and took care of everything, he rocks! The only T-​Mobile store I go into because of him!

Vincent helped beyond expectations. Helped me and other customers. Very knowledgeable of customer service.

One of the worst experiences at this location. The customer service was poor and unprofessional. I stopped by to follow up on my existing account, I was told I was done paying off my phone and was also advised to upgrade. However, I was not satisfied with their customer service and so I decided to switch over to Sprint.
Before switching over, I made sure and clarified: 1. I was not on a contract, 2. the phone was payed off. Unfortunately, team members at this location gave me the wrong information. One month later T-​mobile is billing me for a phone I was told was payed off and owe over 300 dollars even after I was told I was out of contract and done paying off the phone.
I am a struggling student, and if I knew before hand I was not done paying off my phone, I would’ve remained as a T-​mobile customer until the phone was payed off.
Long story, short; I was valuable T-​mobile customer for over 6 years, I wanted to make sure I was good to go before switching over and getting myself into a new contract with a different phone company; but that was a complete fail!
DO NOT waste your time or energy here, team members at this specific location are inconsiderate, misleading, and careless in regards to all customer’s needs.

I did promise to give Erick a 5 star that he deserve. Talk about excellent customer service… go ask for him when you visit the T-​mobile store at Roscoe and Topanga Cyn blvd.

This store is really clean and as soon as you walk in every one is so nice and friendly. Ivan is the gentleman that help us he was very helpful and nice he answered all our questions I would definitely recommend for people to come to this store. All the workers there seen like they enjoy what they do and are also nice.

Very long wait! However ask for Erick, he was really cool and had great customer service and communication skills. He even went above what most employees would do to make the experience of shopping with T-​mobile a good one. More customer sales reps should take notes from this guy and try and match him in skill. I will more than likely return just for the fact that I left feeling great. They just need to find a way to run the store a little better, maybe they should have 1 person taking names as guest come in and also have 1 person taking money for bill payments seeing as those seemed to be the biggest problems with the congestion in the store.

Okay… had to wait a day to add to my last review… but…wowie what a great experience I have recently have had, again…
After…all the amazing peeps at Topanga took care of me…
Now, have been having excellent contact with T-​Mobile customer service while setting up a couple errors on my phone… they have been amazing, patient and problems are being resolved…
So…yay…T-Mobile. It is this service that keeps me a loyal and happy customer…
Thank you for continued excellent care and your reps are terrific!!!

Sales rep wasn’t giving out his full attention when helping me. The staff was gossiping and talking over customers. This whole environment was immature. Didn’t give them my money and went to the T-​Mobile at the mall.

I called this store and I was told I can bring any smart phone in and I will get a $ 7 credit every month for 18 months towards the Samsung phone. I went in and talked to polo and told me that they can not do that. He kept trying to sell me an iPhone for some reason when I wanted Samsung Galaxy s6 edge plus. I even talked to the manager Henry and he would not even try to help all he said was I am sorry and I will make sure all the employees are on the same page here. This was a basic bait and switch situation never believe what they say on the phone.
Go to Costco instead they have so many better deals, I will never come back here!

Fui a este t movil donde abrí la cuenta hace 6 años y en esa oportunidad también quede insatisfecho por la mala atención, bueno desidi ir hace 2 años y fue lo mismo pésima atención al público y hoy no fue la excepción los 6 empleados q habían estaban era de vacaciones y no nos atendieron no solo a mi sino a otro cliente q mejor decidimos irnos a otro sitio por q los empleados están de día de té o vacaciones horrible atención al cliente ojo no recomiendo y lean los otro comentarios iguales ok

Took my mom here for some cellphone issues. The place was not very helpful, staff seemed clueless. Makes me wonder why they don’t know their own product.

So here’s my issue. When it 7 days ago to purchase an iPhone 6. Was given the wrong color by the sales representative his name was IVAN and was charge $ 50 restocking fee to exchange for the right color. When I called and spoke with IVAN he was rude disrespectful and instead of being helpful and trying to resolve the issue he was very defensive and try to place blame. I was told by Ivan to call customer care at 611. The representative informed me that they DO NOT issue credits for items purchased in the store, however they did accommodate me and offered me a $ 50 credit. Please make sure you get the right item if visiting this store and dealing with IVAN. IN FACT DON’T DEAL WITH IVAN AT ALL!

AWFUL SERVICE !!!
This people don’t know what they are doing
They Play with your time and business, they are not serious about serving you, plus they have inexperience personal, don’t trust the managers in this place One is Henry Fuentes
And the other is Ivan this one is most prepotent person I ever know, my experience here to be a new customer it took 3 day from this guys and they didn’t help me AT ALL !!!

They are always busy but when your up next. Be sure they will take good care of you and help you pick the right phone! Eli has great customer service.. greeting people as they walk in and makes sure everyone feels welcomed!

Very unprofessional. Staff is very inconsiderate about the customers.
Wait time is extra long.

There’s always plenty of people to help you at this location and never a line. I’m always in and out. I’ve been going to this location for over 2 years now and the staff is excellent. Plenty of parking as well.

After an awful experience at the TMobile at the Topanga Mall, I decided to come by here and get a new phone since my contract was about to expire. This store is pretty big, they have all kinds of accessories and it’s planned out nicely. When I came in there were people ready to help me. I didn’t get my associate’s name but he was SO GREAT! Not only did they help me out setting up my new phone, but he showed me that all my previously lost contacts were saved onto the TMobile website!!! And showed me where to access it, answered all of my questions, and synced them all in the store. The transaction was very fast and I was beyond relieved they solved my huge problem; I should’ve come here first. Staff here is excellent. Thank you, TMobile Canoga Park!

went here because I lost my phone and tmobile told me to stop by and get a loaner phone, Navid helped me out and I told him I have an old RZR that I can use I just need a sim card and he said we lend you the phone but we do charge for sim card.
I told him that the tmobile rep told me I could get one for free because I do have a pending claim with the insurance carrier and he said let me look at the notes but didnt see anything long story short he gave me the sim and I was on my way home.
Very good customer service and was very happy with this guy.
Thanks Navid.