West Hills Towing & Transport

Thanks so much to Jason and all the drivers at West Hills Towing. I have used their towing services far more than Anyone would want to in the last year, and somehow they make what would otherwise be a painful experience and make it safe, speedy, and as pleasant as possible.

These guys have been dispatched to me several times over the years… most recently this past weekend (Thanks, Mike!).
They’ve handled every car of mine with great care… everything from new autos to antique classics where only the most skilled flatbed driver could do the job.
Just want to give these guys their due. 5 stars.

AAA has sent this company out to save me a few times in the past 2 years. They have towed my cars to tire shops, replaced my battery & helped me get into my car. They are always so prompt, courteous & professional. I have never had a bad experience when dealing with them. Last night was our most recent encounter… my daughter’s battery died. They were there within 15 minutes and had the battery tested and replaced within 20. Extremely nice driver and very knowledgeable! Thank you again!

THE ABSOLUTE WORST!!! BUYER BEWARE!!! This company was dispatched by AAA on Saturday to tow my BMW X5 when it had a mechanical issue. I was stopped by the side of the road on Lost Hills Rd. The driver picked up my car and loaded it onto his tow truck while he asked me to wait in his truck. When I got out of the car, all the windows were rolled up.
When my vehicle arrived and was offloaded at my mechanic’s, the driver side window was down and would not roll back up. The driver didn’t even mention this to me. I noticed immediately and went to try to roll up the window and it wouldn’t go up or down. I asked the driver what happened and he acted as if he had no idea «Oh I don’t know.» I repeatedly asked him what happened? Did he roll the window down? Did it fall down? He repeatedly lied to my face and acted like he had no idea what happened.
Then the driver got in his truck and was on the phone with someone discussing the situation. I asked him if I could speak to his boss about the window which was up when he picked up my vehicle and now was down and completely not working. He refused to allow me to speak to him and told me «I have to go, I have another call.» He literally got in his truck and drove away without another word. He didn’t give me a receipt, didn’t have me sign for the AAA tow, nothing. ONLY A GUILTY MAN WOULD ACT THIS WAY.
I called the company directly and the man who answered the phone was obviously the one the driver had spoken to since he knew all about my broken window. He told me it wasn’t their problem and hung up on me. I repeatedly called back and he refused to answer the phone, and I was not able to leave a message.
I reported this to AAA and they asked that I contact the merchant directly, which I had already tried to do with no success.
Now I have a $ 400 repair bill for my window, which was fine until WEST HILLS TOWING & TRANSPORT towed it.
They broke it, they refuse to accept responsibility for it, and now I’m stuck with a large repair bill due to their unprofessional behavior.
If AAA sends them to pickup your vehicle, do yourself a favor and refuse to allow them to tow your vehicle. You have no idea what it will cost you — I surely didn’t.

Really great customer service!!! They are quick, and familiar with what they’re doing!

Thanks to West Hills Towing & Jason —
AAA dispatched.
Great, FAST service + good price on a new battery.
They got me to work today!

Can a towing company service really be a good experience? YES!
Last month, while on the fwy near Calabasas, my SUV suddenly died, so I frantically called AAA, and they dispatched WEST HILLS TOWING to the rescue.
West Hills Towing kindly called me back twice to tell me the driver was on his way while I waited on the noisy fwy, and they came with a flatbed, just as I had requested. (They even called me back to say if I still needed to use a restroom while waiting they could send another tow truck driver to take me, while the flatbed was on its way to my dead car). Brian was my «tow guy», and he was super hard-​working and very helpful. Compared to other towing services I’ve used before, this one is incredibly superior, and I will def recommend them to all my friends and colleagues from here on out.

had a great experience with rich, or richard sadly he is no longer with this towing company. rich had a tremendous positive character and exceptional customer service. great guy hopefully he comes back sometime.

Last Friday, the day after Thanksgiving, my truck suffered a blowout on the 101 Freeway near Parkway Calabasas Rd. I was towing a 3-​horse trailer with my horse in it. Needless to say, I was petrified and called 911, who contacted AAA for me. Soon comes Albert from West Hills Towing & Transport — an angel in uniform who came to my rescue. Try as he may, Albert could not remove the blown tire due to the weight of the trailer/​horse. Next thing I know, here comes the backup Tim, with his BIG truck and the proper type of hydraulic equipment, and the tire was changed in a flash. Albert checked all my tires, and reported that my left rear tire was also ready to blow. I needed new tires — immediately. Not familiar with the area, and on a holiday weekend, I was beginning to panic about getting to my destination safely. Tim offered to tow my horse trailer to Rancho Oso, but I still needed new truck tires. Within minutes, Tim was on the phone and tracked down a local tire company who was willing to obtain the needed tires. So, with Albert in front and Tim in the back, we were escorted to the tire shop and a closed Coco’s Restaurant where I could take my horse out for a walk and food while the tires were being replaced. It took over 2.5 hours, but we arrived in Santa Barbara safely. Thank you guys for a scar, but ultimately wonderful, l experience! I really felt in good hands with these great fellows who went above and beyond the call of duty.

Can’t say enough good things about this company. Have used them numerous times and have had great service. The batteries in my cars have died and the tech that came to my house was very helpful and professional. I will use them whenever I have a problem.

My automobile club call was responded by West Hills Towing and I am so thankful! The guy who helped me was Albert and he was very friendly and so knowledgeable. He fixed my car for me and I didn’t end up needing a tow. Thank you Albert!

Unfortunately I’ve had to had to use them a few times but their care and service are beyond excellent. These guys really care about the people they help and are extremely empathetic and try to get you to smile a bit. I wish I got the name of the people whom have helped me in the past so that I can personally give them credit. Lastly, I just want to say this company is run extremely well and hires great people.

May 28^th I called AAA because the escalade I was driving the power steering went out so I had to have it towed to the house. A guy by the name of Sean showed up was very helpful and did things very quickly and couldn’t ask for a better experience and got there shortly after I had placed the call. thanks again.

My automobile club calls are always responded to by West Hills Towing. And their guys are always: friendly, helpful and 100% great!

Battery died last night, so I called AAA and they forwarded the call to West Hills Towing. Not only did they come withing 10 minutes (AAA said 20), but the guy (Robert I think??) was very helpful and personable. Could not have asked for a better service. Thank you West Hills Towing!

I called Triple A and they said it would be 45 minutes. West Hills Towing arrived in 15 minutes with a flatbed for my beloved Porsche. Sean with West Hills Towing did an excellent job of getting my car on the flatbed and towing me home and helping me push my car into the garage. Hooray for West Hills Towing and Sean.

Well, I needed a tow for my car, called and spoke with Bill who was extremely attentive and super nice! After explaining my situation, Bill offered to have his tow truck driver pick me up at my home which is unheard of and to take me to my car which was in a local parking lot overnight since I had no car.
Bill quoted me the price for the tow, took my information and away I went.
When we arrived at the car, the driver started my car and explained the problem (fuel pump) and followed me to the auto shop.
Bill refunded my money for the tow since I did not need it and it was done quickly.
I gotta say, this whole experience was so nice and pleasant. I give these guys kudos for a job well done!

AAA contracts this outfit, I needed to transport my car from Canoga Park to El Segundo so AAA sent one of their service personnel to wait at the garage I was at as there wasn’t a truck available for an hour. Cool deal as all I had to do was leave my key and he’d wait for the truck!
I made my way back down to the southbay via the coast because the 101 and 405… Murder. I had lunch at my place then just happen to be standing out front when I spotted a flat bed with my car atop doing that confused vision sweep I see so often when folks are looking for my place, lol!
I waved the driver over and it was s simple task of moving my truck from the spot I was saving and he plunked my ride perfectly in it’s place, driver had a cool attitude too! Super pleased with their service, would use them again!

I was in a very difficult situation with my car, it was parked on the street and someone hit it and totaled it. Bill was so helpful with the whole process. Thank you!

In my opinion and being a proud owner of a automotive repair facility for over 35+ years. this company needs push there employees for better customer service.