Carol Webb at the West Hills location(Medical Center Dr) is phenomenal! She is the best phlebotomist I’ve ever encountered. Her gentle ways and personableness made me very comfortable. The actual procedure of drawing my blood was quick and virtually painless… Okay Okay… the needle poke was noticeable but once it was in my arm, there was no additional discomfort. Carol talked me through each step and was able to collect two vials with only one poke and it was over before I knew it. Her efforts to distract me with pleasant word pictures was cute. Typically I get a little light headed when having blood drawn but I was 100% fine and okay… not even the slightest woosies. I’m thankful to Carol for making this a very pleasant experience. Her 38 years of experience pays off. Oh, and zero bruising. She is the best!