Best Western University Inn

I don’t often write reviews & have found that many reviews in places like Unilocal & Trip Advisor are far from accurate or trustworthy! Having said that, I felt compelled to write a review that should counter many of the old… and older reviews. This being my first visit to the Best Western University Inn, I have no idea what the hotel was like years ago… or even 6 – 7 months ago… however …whatever problems they may have had in the past have been corrected in flying colors, IMO. Someone complained about the in-​room refrigerator & micro. I haven’t tried the micro yet but the fridge is in no way an outdated appliance, as someone else described. In fact, it’s the most modern hotel doom-​size refrigerator that I’ve ever seen in a hotel, with an electronic, lighted digital temperature control inside, instead of the typical dial that’s like playing Russian Roulette with your food… and invariably freezes any liquid you keep inside… even full gallons of milk.
The beds are heavenly! I had moved from another local motel where the beds were so bad that my back was aching by the second poor night’s sleep on them. Soft would not be accurate enough to describe the bed… mushy would be more accurate! The Best Western Bed I sleep on was a brand new Simmons Beautyrest and I had the best night’s sleep that I’ve had in years… not exaggerating!
Someone said the jacuzzi didn’t work but I’m wondering if they didn’t see the timer control switch on the wall next to it that turned the jets on… which worked perfectly for me!
Have only had a breakfast sandwich & hash browns in the morning to eat at the hotel’s restaurant but the sandwich was tasty & hash browns were done well.
The corporate room rates were very reasonable compared to some other motel/​hotels in the area. The staff were very friendly & accommodating & I spoke to several of them at various times. All were great.
In closing, I hope others will read my review & decide to try this fine hotel out with confidence. I don’t think you will be disappointed!

STOLE MY EXPEDIA CREDIT $ THE M.F.
my wife and kids drive 6 hours for college visit.
When my wife checked in the hotel required a $ 25 on a credit card.
We do not have credit cards but we had $ 25 in cash.
Hotel refused and after speaking with hotel manager they still refused.
Then my wife and kids wanted to try find another hotel but this one stole our credit from EXPEDIA saying that they have no refund policy.
So they stole our money and with no services rendered.
I even called Expedia who trued to speak with hotel twice and they still refused to give refund.
What the hell has gone wrong with this world!!!
Is there no more human decency

Its a room, for an OK price. I had a much nicer room the 1^st stay, the second time was a smaller room and maybe not as recently refinished as the 1^st, but still, comfortable. The place does maybe smell like the pool throughout, but not so much inside the rooms. There is a restaurant — I have not tried that yet, but have 4 years of visiting my daughter in college to try it. There is also a lounge comfy little bar to have a beer before retiring for the night. I’ll be back.

Facing a long drive back home, we decided to take our time and booked a room here via
. It was a bit more than we hoped, and our expectations were not high. When we arrived, we were put off by all the construction – it was not clear at all where the lobby was! But, it can’t be helped and from what we saw of the plans, it will be a far nicer entrance when it is finished.
We were exhausted so we thought a dip in the pool would be nice. And it was! It is indoors, with lots of windows looking out onto the golf course. So, we could watch and criticize the swings of the players off the first tee, while they could see us and criticize our physiques – so that’s a bit awkward. There is egress to an outdoor patio, but the doors were closed – this seemed a wasted opportunity. But there are no guards or anyone at all on duty, so I suppose that it wouldn’t do to just have random duffers come in for a dip while waiting to tee off.
The gym is also quite nice – at least beyond our expectations for a chain like Best Western. The equipment wasn’t perfect, the sauna didn’t work, but I got in a good workout.
The room was comfortable enough, the TV tiny, but since there is only basic cable, it wasn’t like there was anything on! Oddly, the power went off briefly in the middle of the night, which doesn’t inspire confidence. But we survived the night. Coffee was available in the lobby, but breakfast must be purchased. This doesn’t bother me – I’m not enamored with dry donuts and plastic cups of bad yogurt one usually gets for free. But the night before, we did take in the restaurant since options in Canton, NY are few. It was average – no more nor less than one would expect. The food is obviously from a corporate service – like airline food. My daughter had a burger, which was OK, I had a greek wrap, which was vinegary and basic, while my spouse had a chicken dish. Average, average, average. A full bar was advertised but when we asked for a cabernet and a chardonney, the waiter didn’t even know which was red or white. He was a sweet but incredibly inexperienced server – didn’t know the specials, didn’t offer us any hints, didn’t know the menu. I was informed by my daughter that I was scaring him, and that might be true. My quiet voice can be unnerving, I admit. However, our expectations were low and so, met. We finished (and I regret it) with sort of key lime pastry bun. Like airline food – acceptable at 30,000 ft, but less so at sea level.
Anyway, the stay did the job we wanted – a place to rest, to grab a bit, and hit the road. If you come to visit St. Lawrence University, you could do a lot worse.

Decent hotel with a decent bar and restaurant. The service is consistently friendly and pro active.

Food good
Bar good
Convenient
Service good
I cannot beloved one reviewer left one star over a $ 1.50 charge
wow extras always cost! Obviously never owned a restaurant…
I’d hate to wait on you– a royal pain!

Been here twice and the food was good both times. Ordered the pretzel roll sandwich both times. Was great the first time with generous servings of meat. The second time there was less meat and they charged us $ 1.50 for one piece of lettuce and one tomato. Will never go back because of this. Server even told us that this is the first time she has ever had to charge for lettuce and tomato.

The rooms were clean. The beds were comfortable. Full size indoor pool was a plus. The gym was nice, although it would have been nice to have free weights.
The staff was welcoming and friendly. Late check out was also a bonus.

Quite convenient, if you have a reason to be in Canton. The photo doesn’t quite match the reality of February! Cold and snowy! Nice staff. Very accommodating.

Alright, this place is not awful but it needs a bit more care and thought into a bunch of things.
The staff was alright, friendly, but not very enthusiastic, and Paul the manager when we asked a question, he snapped and was very rude. He did seem a lot nicer after he realized.
No complimentary breakfast was provided which is offered at other hotels in the area.
In the room the microwave and fridge (Which is awesome that they even offer that) looks as if they were their when they built the place really old, your grandparents probably have more updated appliances.
BRING your own glass cups, they have paper and plastic ones. The paper ones say «caution when microwaving» (That gives the impression that you can) well for a quick hot water for tea, the cup burns at bottom and stinks the room a little. Big safety hazard if it burnt the hotel down if people put it in to long. Shouldn’t even have them.
The shower/​tub Faucet is all messed up, don’t know if its the design or if its broken but turning it all the way on is cold water and turning it halfway is hot??? The water pressure is pretty bad too.
I wanted to go to the pool, but as always, it closes to early (10pm) But it looked pretty nice and the fitness center was also very nice. Great equipment.
When you first walk into the hotel it will smell like choline and the pool is way in the back of the hotel. The room as a tint of pool smell as well.
The high speed internet is great, I didn’t have to deal with signing in to anything, its fast, its FREE. BIG ++
I would most likely recommend another hotel in area, but there are very few. This one is very close, basically on the campus of St. Lawrence

The restaurant at the Best Western has improved since I first moved here. Dinners are more elegant and varied; and they have THE BEST HAMBURG in town. We go there when we are dying for a juice hand pressed burger. The bar has a good selection of beer and its a fun