Enterprise Rent-A-Car

Service was slow. I called to be picked up and spoke to Rhys at Canton office. He said I will be picked up and notified when driver is on his way. Appoinment time was 3p.m. At 3:20p.m. I called to verify that a driver is on the way to pick me up. Again Rhys answered. He put me on hold. When he got back on the phone, he said «the driver left 3 minutes ago so he should be there shortly.» When the driver arrived, he did not introduce himself. When we arrived at the Canton office the same driver took care of me. He said his name was Rhys and gave me his card. Then the car he gave me was the same one he picked me up in which was dirty on the outside and filthy on the inside so he had to get it clean. Rhys lied and said the driver left already but it was Rhys that picked me up. rhys was late because he forgot about my pick up time. Then the car was not available so he gave me the dirty one. I had to wait for a long time before the car was clean. Rhys had me wait when I got there because he took care of someone else before me. It was an hour later before I got out of there because Rhys forgot about me, was late picking me up, lied to me about the driver «already left» thenit was him who picked me up, he made me wait when I got there, then made me wait some more cause he gave me the dirty car to be cleaned and waited some more.

First experience here was a really positive one. Rhys was awesome and friendly and even though I was provided a Ford Transit Connect for the month that my car was in the shop it was a nice ride. Unfortunately, my car had to go back in the shop because things were not fixed properly so the insurance company provided me with another reservation at this location.
So, the second experience was not a good one. First, the lady helping me called me «crazy» because I didn’t want to go with their insurance instead of using my own. I’m sorry, that is incredibly unprofessional. Then, the car they gave me smelled like a mixture of smoke and some other smell that tried to cover up the smoke smell. It is a gross smell and was making me sick to my stomach. So, I called up there and spoke to one of the representatives and he said if I called in the morning they would have a car ready to switch out for me. I called the next morning, and the lady I spoke to was very abrupt and said they didn’t have any cars available. They would be able to switch one out the next day or the location in Gainesville, where my school is located, might be able to help me. That was it. I did write to corporate because I was not happy with a car that was making me sick and the store manager called me within a couple of hours. He called the Gainesville store and made sure that I was able to switch out a car with them. I appreciate him doing that and that made this last experience a little bit better but the ladies at this location are not helpful and I hope I do not have to deal with any of them again.

I have used this location several times. I don’t always get the vehicle I want but they always upgrade to compensate. I have given up delivery/​collection as they never have enough staff and you end up by waiting for ages. I always make my reservation on line and if I have not heard from them by the day before I am due to leave, I phone them — it makes sense as they are a very busy office.
The staff are always very pleasant and helpful.

Previous reviews on this location aren’t really being fair. My experience here was excellent with the branch manager. Yes the place is busy but that’s I sign of fair pricing and availability. Everyone was hustling to get people taken care of.
I’ve used Enterprise for years and will continue to do so. Just be patient and they will take care of you.

The reviews are right. Don’t bother calling or reserving a car from here. I’m a Enterprise Club member and as usual I made a reservation online. I called to have a pick up. I was told by the representative that the customers in line who made a reservation more than 24 hr ago come before me and that they didn’t have any cars anyway. I didn’t understand why I was allowed to make a reservation when there weren’t any cars available on the lot. Plus, I was quite annoyed to hear that there were others waiting and they would come first. This is not what you say to customers. He said we usually need 24 hrs to accommodate a car rental. If this is the case, then why do they even have the option to rent cars at this location if there aren’t any cars!

Can you give no stars? I had the same experience as the Chris B. review… «Is it Hertz — «Not exactly» I asked for an 8:00am pick up when I made the reservation. I was told they open at 8:00 and could pick me up by 8:30 (They don’t «try harder»). So 8:30 it is, I thought. But then, there I was, standing at the end of my driveway waving at my neighbors as they all left for work. All I was missing was the sign «will work for a ride». Call after call went unanswered or even worse got routed to a fax machine, twice. «We Pick You Up» — «Not Exactly» — maybe you should «Try Harder»

We come pick you up… No not really, you don’t show, you don’t call or even bother to answer the phone when customers call. 20 minutes on hold and then a disconnect, twice. The worst rental experience I have ever had and I do it frequently. I finally had to call Alpharetta and rent from them. Apparently this is common…