ISCT Mold Testing

Initially we were not happy with our experience with ISCT. We had an inspector come to the house to take air samples and to use the infrared camera to locate our moisture issues. The inspector took the air samples and we promptly received the lab report, as expected. The inspector was unable to get the infrared camera to work properly and agreed to make a follow-​up visit to the house that week or send another inspector in his place. For whatever reason, the inspector did not return, nor did he return our calls. We also made a call to the office, which was not returned.
Upon learning of our negative experience, the owner, Bill, did all that he could to amend the situation. Apparently, we had unknowingly fallen through the cracks. They immediately called us, and set up a date/​time for another inspector to come out to our home. ISCT sent Ryan Cade, one of their inspectors to do a full inspection. Ryan was phenomenal – he was extremely thorough, clearly explained what he saw, and offered helpful insights on other structural issues that might be adding to our moisture/​mold issues. Ryan mentioned that he has had extensive experience dealing with houses, and it shows!