Lady With a Paintbrush

Description of work:
I hired Alyson Smith Lady with a Paintbrush to do some faux painting for my clients the Chhabra’s. I am an Interior Designer. I have been in the industry for over 20 plus years and have never had to write a complaint regarding anyone. I am stunned by the lack of complete professionalism of Alyson Smith.
She was hired to :
Faux paint a ceiling in the Foyer
Faux paint a ceiling in the Kitchen over Island and one column
Poly the kitchen and keeping room cabinets in the keeping room.
Faux ceiling in Kitchen ceiling and column were completed. That was it.
Comments:
This job started in Aug 2012… Dec 27 2012 still not complete.
The foyer ceiling was done and an issue showed up when the light in foyer was turned that evening. I was called and went to client to check it out. Client then called Alyson and told her the issue. She made excuse after excuse and canceled many days to come check out the issue. Then many other issues were found. Alyson was again called with other finding and closer review of work.
The scaffolding was left in place for Alyson in the Foyer for over 6 weeks to come and correct the issues. To no avail would she keep and appointment. My client was canceled on many times even with the excuse that she had another job. Problem here is Alyson was PAID IN FULL in good faith., with no thought to there life there time and scaffolding left for them to come fix. At the lasts minute before scaffolding was to be taken down her husband was send over. We asked to have done by Thanksgiving and husband said that was more than reasonable. Issue: They now had to get there own scaffolding for this was being removed and returned to painters. The issue could of been fixed in half a day with the current scaffolding in place.
After many issues and problems I hired a painted to do sheet rock work for there Faux job to get fixed. I found scaffolding for her for free except she had to pay painter his cost of 150.00 to go get scaffolding and set it up and then return after Alyson was finished. I called her painter of choice and this still turned into a major issue. Her comments to the painter caused an issue with client. Her comments regarding other profession folks in the industry were totally uncalled for and showed very poor professionalism
It is a sad day when we have to have the highest customer service ever and people walk on folks and take advantage and still never finish the work.
The poly work she says was done when she returned .
Problem is that the areas she said she added poly to still had fresh dust on them and they could not have been done.
I find it said to say Alyson Smith Lady and a Paintbrush I could not hire again.
I have given her two job and both clients are very unhappy with her.