LensCrafters

I came in to the Belden Village location yesterday. I was the only customer in the store. 2 employees saw me, one greeted me. Neither asked me if I needed assistance. 10 minutes later, still not approached by staff and an older WHITE customer came in, who they immediately assisted. I approached the female associate Terri, who was pretending to be busy, but basically not doing her job which is to help customers. When confronted, she made all kinds of excuses and would not give me the name of the manager.
I called the corporate office and voiced my concerns: do you need to be white to get service? The customer service rep profusely apologized and made a report. I did get a phone call from the male staff member in the store – again more excuses, etc.
Then, got another phone call form the lab manager who said the actual manager was on a leave. He wanted to know how he could make things right. I told him there was no way I would spend a dollar in that store, but wanted to make sure they do not ever treat a customer who is African-​American, Hispanic, Muslim etc. like I was treated.
If the manager is reading this, or any person who is in administration at LensCrafters – your employees are damaging your store credibility. They clearly need retraining or you need to be more selective about who you hire. If you are a person of color or are a friend of a person of color – GO ELSEWHERE. There is no place in our society for this type of behavior.

Absolutely awful service. Unfriendly, tall receptionist guy was the least of the problem. For some reason lots of places hire unfriendly receptionists so that did not bother me so much.
Got my eye exam by the male doctor. He walked in and I began to TRY to talk to him. I enjoy small talk with doctors, it’s the only way to make it not awkward. Usually doctors are nice enough that you don’t have to try. He made no effort. Asked me zero questions. Answered mine with one word answers. I gave up after several try’s to be friendly and besides «1 or 2, 2 or 3,» sat there in total silence. Awkward for me and it is VERY difficult to make me feel awkward. Then he told me he liked some other shit brand of contacts and I wanted to get out of there because I was frankly very upset with the vibes in there, so I said «okay». These contacts dry out after 4 hours. I miss my air optics but I’m not going back to this place to get them.
Don’t go here.
There are good LensCrafters, the best is in Robinson PA. This is the worst.

I have been going to this location for about ten years and truly find it to be one the best staffed establishments I go to. Everyone I have dealt with there is friendly, helpful and accomadating. I purchased glasses last week and was dissapointed to learn I couldn’t recieve them that day, and that they would need to be shipped (I live in CO now) but when I called a few minutes ago the woman who answered the phone KNEW WHO I WAS and remembered my name after only seeing her one time! This is the only time I have ever not had the glasses in under an hour, but the service there is so good, I highly recommend this place :)

I have purchsed classes from Lenscrafters several times. I always manage to find the frames you can’t get in an hour. This time the selection was much smaller and the service left much to be desired.
I walked into the store and saw sales people everywhere but no one said anything. So I wandered around. I was surprised by how small the selection of women’s glasses is now. It is down to a small corner of the store and all frames were over $ 150. The majority of the store is sunglasses now. I was really disappointed in the selection, which all looked the same. I didn’t find anything I liked and ended up walking out of the store after about 15 minutes never being able to flag down someone to help me.
Now I’m off somewhere else to find some new glasses.

Went here for a complete eye exam since my prescription expired. Dr. Roth was the eye doctor. I found her to be very thorough and she has a great bedside manner. She was very frank and I appreciated that, especially when I asked her about the possibility of getting lasik. From start to finish the appointment lasted 45 minutes.

I cannot comment on LensCrafters as a whole as this was my first experience, but this store left much to be desired.
I found a great pair of glasses, and I have always used high index lenses for my high prescription. I ended up being convinced by the optician that the polycarbonate was a better choice for what I was getting. When I went to pick up the glasses, the lenses were at least twice as thick as my previous glasses that were of a very close prescription. They looked like a joke. In addition, the wide edges of the lenses were not polished. I should also add that when the optician had me take out my contacts (and later put them back in) to try the glasses, he did not offer me any way to wash my hands. A «certified optician» should know better.
They did offer to polish the lenses, which they did for free. When I picked them up, they were polished nicely but the edges were beveled. If I moved my eyes even the slightest from dead center, my vision got blurry.
The reason I did not give this place 1 star is because 1) they did give me a 30% AAA discount, and 2) they gave me a full refund (this is a company policy). I doubt I will ever use LensCrafters again.