McDonald’s

Nice people. Normal McDonald’s food.
But the wait in the drive thru during the lunch hour is atrocious!

Every time I try this McDonald’s they are out of something, and I have to wait too long in the drive thru. Tonight they had one drive thru lane blocked with a cone, and when I got up to the speaker to place my order they said they were taking cash only. I was using my debit card, so I couldn’t order but I had to wait in the line anyway because I was trapped by the other cars. It is always a frustrating experience at this McDonald’s!

Had one of the worst experiences here ever. They shorted a large part of our order and we didn’t realize it until we got home. Our young children were hungry so they stayed home and ate while I went back to claim our missing items. I ended up having a verbal dispute with 2 managers who insisted they gave me the food and wouldn’t take my word for it without bringing back the bags. Who’s to say I wouldn’t take items out and then claim they’re not in the bag if I do that? They gave in and gave me PART of what was missing «as a courtesy» but refused to give me the rest. They then refused to give me back my receipt when I said I wanted to take the survey printed on it. They treated me as if I were a criminal wanting to get more than I paid for. I probably make twice what the management makes there, I don’t need to lie to get a free $ 2 item when I can afford to pay for it. Fast food workers want $ 15/​per hour for this? My wife ended up going in and asking for the district manager’s information to report the horrible service and they refused to give it to her and instead just kept offering to give her free food and resolve the issue right then and there even though they wouldn’t for me.

If I could give a 0 star rating, I would. This is the worst McDonald’s I have ever been to in my life. Almost every single time I have been here my order has been wrong and it’s usually soggy and cold by the time I get to the window. I have never gotten fries here that aren’t absolutely awful here and there’s usually hair in my hash browns. The staff is EXTREMELY rude as well. I’ve been called an idiot by one of the employees and I am absolutely done with this location. Don’t waste your money!!!

I normally don’t bother with a review of restaurants, but I had a horrible experience there about 2 weeks ago in the evening. I was the only customer at the counter, but the older lady who was supposed to be at the register completely ignored me for at least 3 minutes. Finally, her manager had to remind her there was a customer. Then, she charged me for an extra cookie that I didn’t order. She had to have a conference with her manager, who then opened her drawer. She didn’t understand that and then closed the drawer! I asked if I was getting change back and she seemed irritated and mumbled something under her breath about this getting on her nerves, etc. NO apologies from either her or the manager. In addition, another shift supervisor was laughing and talking very loudly with one of her coworkers and seemed to be oblivious to the backup in the drive through.

This is the worst McDonald’s in Cherokee. They fail to get orders right so often its not funny. I’m not talking one thing missing. We are talking 2 to 3 things and more than one time. If you are ordering for more than two people you can bet that you are missing half of someone’s meal. Night shift seems to be the worst.

I have gone to this McDonald’s location on several occasions and normally after work (about 6:30PM to 7:00PM). I can only speak to the evening shift, but it always seems like they mess up the order.
I went one day and ordered a plain double cheeseburger, and got the food home only to find that they gave me a regular double cheeseburger. How you mess up a plain double cheeseburger is beyond me. It’s just a patty and two pieces of cheese — nothing else. Somehow they managed to over complicate a plain cheeseburger.
On another occasion, I ordered a Chicken McNuggets combo meal. I told them I wanted Sweet & Sour sauce. They said ok, yet as I was pulling away discovered that they didn’t bother to put any sauce in the bag. Luckily, I was still in the parking lot, but I still was inconvenienced in that I had to pull over and run back in because of their carelessness.
I’m sure the day shift is much better (as is the case with most fast food restaurants), but if you order in the evening you can almost book it that something will be awry with your order.
The staff has a tendency to be careless, and sound hum drum in the drive through. I think the issue really seems to be with management because it doesn’t matter who is working… my order is always screwed up.

Best McDonalds in the area!
Everyone who works here is so friendly. I highly recommend coming HERE for your Mickey D’s fix!