The Bank of Canton

I was referred by a realtor to contact Steve for home purchase mortgage. Steve sounded very empathetic and friendly over the phone at first. After learning about my visa situation, he sounded confident that he’d be able to help and asked me to get my loan documents ready to start application. I told him I didn’t have current year tax return yet so he suggested to hold off and send everything together. couple weeks later, I sent him all the required documents and heard nothing after two days. I called and was completely shocked that Steve somehow lost my emails… I’ve sent him highly confidential information and he told me he lost it all because he was cleaning up his mailbox? He also told me that his bank couldn’t approve my mortgage after i helped refresh his memory and send him our email correspondence again. I was completely baffled as to how his response changed after two weeks. same facts, same story, but now he’s giving me a resounding no. I was going into panic mode, but Steve went on for another 10 mins trying to convince me how I can’t qualify for a loan anywhere in the united states. The whole experience left me feeling utterly confused and flustered. Fast forward three months later, we just closed on our house.
Perhaps I caught Steve on a bad day and I don’t think one bad experience makes boc any less of a good bank. however, my review would be totally different if Steve told me no the first time or more importantly didn’t lose all my emails. I strongly suggest the bank establishes an employee guideline for email maintenance. It’s highly unprofessional when your employee misplaces customer’s sensitive information.

Miguel de Sousa worked with me to secure my condo mortgage. He was always available, friendly, and he displayed the utmost knowledge and respect. At the interest rate was was great, too, which doesn’t hurt.

Super friendly staff, convenient, well-​run place. The hours are not what you’d get from a big, chain bank but their staff and ease of use make it worth choosing. I’ve had my wallet stolen twice and each time this bank makes it super easy and efficient to replace my card, checks, etc.