Verizon Authorized Retailer – Wireless Zone

I had a great experience here. Eric (the owner) reviewed my service plan and determined that I could get a better plan for less money even with a new iPhone.
I now have unlimited talk and text, more data than I had before, plus a new iPhone 6s — and it all comes out to be about $ 18 less per month than I was paying.
Eric spent a lot of time configuring the new phone and transferring all my photos, email, etc. over. I left with a smile on my face.
I highly recommend this store and will definitely go back for any verizon needs.

I have been a good customer of this local store purchasing Samsung Androids and iPhones for my family since they opened. (most recently Samsung S4, S6 Edge, and two iPhone 6s) I even spoke to another customer there once who was about to walk out since she was unhappy about her Customer Service experience and told her to use the guy that was helpful for me (Matt, no longer there) and she stayed and bought an iPhone 6 for her daughter. The representatives that had been helpful in the past unfortunately would no longer be working there during subsequent visits. My last visit I think is the one that has finally turned me to finding another retail store for my business going forward. My son’s phone has a very cracked screen I was looking to see what my options were for the insurance plan I have for his phone. I got the options and we decided that we would wait 7 months till the contract was up and we can get an upgraded phone at that time rather than spend $ 99 for a new phone of the same type he currently has (Samsung S4, happy with but he wanted an upgrade after the 2^nd year to a newer phone). During the same visit, we mentioned that the charge wasn’t working well, for 6 months, but we had a work around that was sufficient and charging his phone by not touching the cord while plugged in and it worked charging his phone each time. After bringing in the phone, someone from the back came around and took the phone to look at and then pulled out a toothbrush to scrape away inside to clean the charging input. After that visit, the charge had completely stopped working. The next day, we went back to the store and spoke with Rocky. It was like talking to a wall. So unhelpful and unfriendly. Not offering any type of resolution other than using the insurance and spending $ 99 which was what we decided not to do and were comfortable with using the phone as is prior to them affecting the charging mechanism and now no longer working at all. He said we can spend $ 50 for a new charge input mechanism but why should we pay the full amount for something that was sufficiently working to charging the device prior. I would have been happy to meet him halfway or consider any other option but he kept repeating that we would have to pay the $ 99 through the insurance even though the actions of the store caused the phone to stop charging. Ultimately, it was mostly the attitude of the rep which is why we walked out and will be shopping elsewhere.

I just left this verizon wireless store and they were so helpful! Rocky helped me with all my issues and took my stress away! Every time I go in there the owner, «Eric» and always so pleasant and great to talk to! The staff is the best! Definetly go to this store if you ever have problems with your phone or if you just want to pay your cell bill! These guys r the best!