Veterinary Emergency Center

Horrible.
Awful experience. Went to them desperate for help with my 4 week old baby kitten starving because it’s mother rejected him and he wouldn’t take to the bottle. They spent our entire 25 minute visit telling me not to waste my time and money and let him go because «it’s nature’s will» when he wasn’t even dying. Doctor watching over him (was too upset to catch her name) had told me before in animals in similar situations, she made the call to let them go first sign of struggle, which mortified me. Receptionist was either careless or trying to be sneaky and almost switches my order from «if i cant be reached, save him» to «doctor makes their own call». She didn’t go over all the information with me before printing and I only noticed because she left it up on screen. Not even a sorry, just an «oh.»
Kept my kitten overnight, and instead of sending him to the vet open during the day like they originally told us they would, they sent him home and gave us a DIY tube feeding kit. He didn’t even gain that much coming home. Because of their carelessness and impatiences with a starving kitten, he is now dead. Will never recommend.

Neat and clean! Kind and compassionate!!! Did not do any unnecessary procedures. Reasonable pricing.

These folks would get 6 or 7 or even 10 stars, if it were possible! Nothing but praise for them. We’ve taken our dogs here 4 times, and each time had a very successful conclusion. Excellent at correctly diagnosing the problem and treating it without excess testing. We went to one ER vet at the foot of Avon Mountain, and they were very disappointing — testing testing testing and still didn’t have a clear idea. On our most recent visit, they correctly diagnosed a burrowing botfly larvae, which is very rare here — they only see it once or twice a year at best. Great techs, great vets — nothing but positive things to say. We are very blessed to have them here in the Farmington valley

Wonderful place.
Dr. Bertolino and her staff helped us to euthanize our beloved cat. They handled the entire experience with compassion, dignity and professionalism.
I cannot recommend them enough.
They tried every possible procedure to try and help him, and treated him as if he were their own.
****

Took my dog there for emergency surgery and was extremely pleased with the entire experience.
The staff are profesional, caring and took the time to help us understand what was going on, the proposed treatment and our options. The pricing was also very reasonable.
Great facility and great staff. I’m very happy to have such a place here in town — it is a great asset to Canton and the entire Farmington Valley.
While I hope to never need emergency pet services again, if I do, I would certainly go back here. I highly recommend them.

My mini Schnauzer decided to break into a lunch bag at our house, and devoured all but two sticks of an 18-​pack of sugarless gum. After a quick web search, I found out that the sweetener in this brand, xylitol, can be very toxic to dogs, particularly little breeds After a frantic call, I found out my vet was closed for the weekend, but they referred me to the Veterinary Emergency Center in Canton. I called ahead, grabbed up Zeus, and headed there as quick as I could. When I arrived, despite the fact that the place was jammed with cats and dogs of every sort of malady, the receptionist immediately took him into one of the back rooms where they began treating him. I was very impressed with their triage and sense of urgency.
Long story short, they were able to clear his stomach of the offending product, but to make sure he didn’t receive a toxic dose, they kept him overnight for observation and more testing. He came through with flying colors, we are now doubly careful to make sure nothign ingestible is within his reach, and my hat goes off to the doctors and receptionist at the Veterinary Emergency Center, for their profesionalism, and their pet-​side manner. Thank yoU!

OMG!!! STOP! do not go to this clinic. they are soooo unprofessional. brought our foster dog there due to a fever after having pups less than 20 hours before. now everyone knows a mom is very protective over there pups. well these clowns don’t listen after being told this which doesn’t take a rocket scientist to figure out! they then proceeded to take the pups to back room telling us the mom is upset and they just wanted to let het see them. BULL!!! they took it upon themselves after the xray on mom, to put her with her pups. ‘now everyone what do u think a mom is goin to do in a back room of an emergency vet facility with other animals around? ’ I can read your minds. so in turn the mom went into protect mode and wouldn’t let these people which I will call clowns near here and attacked everyone one of those clowns when they went close to her and her pups. we yelled at the personal and doctor to let us back there cause she will let us handle her and her pups. they said they couldn’t due to insurance reasons. [morons] so instead the mom was attacking all and I mean all personal who came close to her pups. now mind u we just rescued her from a pound just in time to have her pups 8 hours later and now she feels shes back in the invironment that she was in. then with all this goin on the doctor comes out and tells us shes labeling the mom as an agressive dog. wtf? are u serious? this is a joke. I rose holy hell in there telling them let me stick u in jail with your kids and see if your not gonna protect your kids till death against strangers. I told these clowns just before the xrays u have a choice, let her feed her little ones first or do the xrays and feed her right after. they chose xrays and then she lies to me and tells me she just wanted to show the babies to her mom but made a stupid decision to let mom together with her babies and u can gather what happened from there. these clowns were told before everything that happened how mother is, where she came from, what she went threw, and how she is with her babies and they totally disregarded what we have told them and prosceeded to do everything the opposite and did what they want. they also dropped one of the newborns and lost one of them while in there care. im sooo freaken angry. again, if u want a clinic to take care of your loved ones like crap and not pay attention to your needs then by all means take them there. I would recommend avon emergency clinic I have used them in the past and they are great! I hope this helps everyone and shame on u.

Noticed a wound on my cat’s tail (pus, hair loss, etc) on a Saturday night (also Labor Day weekend) and knew it would be hard to find a place open on the weekend, let alone a holiday one. I definitely didn’t want to wait till Tues (3 days later) to get him on antibiotics. Did some online research and found VEC. 24 hours on weekends and 20 min from where I lived. I called, got some advice from the girl who answered, and she said to definitely bring my cat in for treatment. She said I could wait till morning but they’d be open if I chose to come that night. Called back to ask about pricing, got a different girl, but she already knew the background of what my cat was coming in for which I thought was great. Both girls were super nice and genuinely seemed educated on animal care (I would assume they were both techs) and I really liked that they communicated. So I wrapped his tail in gauze and put him in his cone of shame and went to bed.
The next day I brought my cat in, filled out paper work, waited maybe 10 minutes and then they brought him back. Normally my cat is scared shitless and clings to me during vet visits, but he acted very odd this time. Like, trying to escape any way he could. It was kind of funny, but a little embarrassing. The vet tech didn’t mind and said he was a very beautiful cat. She called him majestic, which is actually very fitting (he’s an all black, fluffy, very big (not fat, just big) cat. I’m talking an 18 pound mini panther). I think he just acted weird because he wasn’t feeling well. Anyway she was great. The vet came in and did a great job of calming my psycho panther down. She pet him and talked to him, and was very careful when looking at his wound. She took him in the back where they shaved part of his tail (hilarious, looked like a feather duster on his butt), cleaned the wound and gave me antibiotics for him.
I forget what the total bill was (i could check the receipt but it’s 1am and I’m lazy) but I think it was around $ 120. Expensive? yeah a bit. But I love my stupid cat and he’s completely healed now so it was worth it. Also, that included the price of the antibiotics, the exam, the cleaning/​shaving, and they were open on a holiday weekend so I didn’t even mind paying extra since it was for the convenience factor.
Final verdict: Very clean office. Super educated and friendly staff. Would recommend it to anyone in the area, especially in emergencies during off hours.
Special note: While I was waiting when I first got there, there was an older gentleman with his dog who kept having seizures, limped, and was salivating a lot. The dog and the guy were both really sweet and the techs put them in a room incase she had another seizure so it wouldn’t happen in front of everyone. Thought that was nice. They seemed to really be concerned and care about the dog. When I left the guy was coming out of the bathroom and he was wiping his eyes and had clearly been crying. I think he ended up putting the dog down which made me almost burst into tears right there and then. But the staff seemed to really take care of him and the dog, which made me feel even more confident about my choice to bring my cat here.