Zap Zone

The Taylor location is far superior to this location in terms of staffing. I knew that the moment I walked in and had to wait 15 minutes to purchase tickets to play glo-​golf as no one was anywhere near the front counter. I was with three other people and we played some arcade games and a game of golf which was entertaining, but the staff was so bad at customer service throughout the night. By the time we had finished our game and went to the front to turn in our tickets we were completely ignored by all three members of staff who were chatting and completing closing procedures on the store over an hour before the store closes. I had to ask a bearded man (whose name I did not catch) if we could turn in tickets, because at that point we just wanted to leave. He responded with a dismissive «Sure.» and walked past me to continue vacuuming the store. Finally I called into the back and a staff member came out to allow us the privilege of getting a colorful rubber ball with the tickets we paid money to earn at the store. I have to say I prefer the Taylor zap zone to this one by far. While the location of the store isn’t ideal in Taylor the staff is attentive every time I go in and doesn’t casually stroll past a paying customer when asked a question. Two stars for the arcade games and golf.

We have played lazer tag once or twice, but we stop in often for a round or two of skee ball. It would be nice if there were some more pinball and video arcade games. Too many of them are just coin-​pusher or spin-​for-​tickets that reduce it to a slot machine training ground.

Let me start by saying prior to hosting my sons birthday party at the Canton Zap Zone I had only been to one other Zap Zone party in Taylor which was amazing. I choose the Canton location because I prefer the city of Canton. In retrospect I wish I had chosen Taylor. I called to reserve my son’s party & was told I can have a party from 11:45am-1:45pm. Carly, the girl who took my reservation, told me to make sure my guests are here on time because their first game of laser tag would start promptly at 12pm. I explained that I only have 17 kids & they will have parents & one room will not be enough. Carly said I can reserve for 22 kids & get two rooms. She said I will be given bracelets & when the laser tag games are over I can turn in the unused for a refund. I asked how the games were run because I didn’t want my party of 5 yr olds playing with a bunch of 10 yr olds. I’m told it doesn’t matter & all parties scheduled at the same time play at the same time. I ask if we can switch times so that my party does not coincide with any other party. Nope, as long as we are there at the same time we play at the same time. They will not run 20 minute games separately, which makes absolutely no sense since they have 20 – 30 minutes between games in which they could run another game. She told me I could rent out the entire arena but that would be too costly (ignorant assumption on her part). It seems like the liability of having all these different age group children battling in an arena would be far more costly in the long run than running separate games based on general skill level/age…So I explain that if my children will be playing with kids much older I will have adults going in to help out. She said no problem. The day before the party I call to verify. I tell Carly I will be arriving at 11:30am to set up. She tells me no one is let in until 11:45am.What host arrives at the party the same time as her guests? I remind her that she is the one who told me my party starts at 11:45am sharp. I’m fully annoyed by her at this point. Day of the party I get there & wait outside with guests whom are already waiting. At the same time we’re scrambling to get in, greet our guests, set up, verify the food order & purchase the coins (no arcade coins are included in the party package which is disappointing but acceptable). The party planners could have at least helped divide them up in little cups for the kids. The party rooms are NOT spacious. Even with the extra room I still didn’t have enough space for my guests to sit. The girls who were Party Assistants were mediocre at best. They were efficient when I had to find them to ask for something but I shouldn’t have had to ask. In their defense they’re young & can’t be expected to know what to do and I’m certain they didn’t have proper training. They failed to refill pitchers unless asked, they didn’t help serve the food (at the Taylor location they put on plastic gloves & pass out the pizza), they didn’t clean up the party room between laser tag games so we could have cake after eating. Things I need were not readily available despite telling me they would be, i.e. serving spoons/​tongs for the salad, extra plates/cups/napkins.When we were leaving some of the kids didn’t have enough tickets to get the items they wanted from the «gift shop». We were told you can’t purchase any of the items & you must have the correct number of tickets to get the prizes. That’s fine if those are their rules but it was just a little disappointing to the kids. The prizes all ‘cost’ a ridiculous amount of tickets. My son wanted an iron man mask which is $ 7.99 at toys r us & it cost 2000 tickets. The party assistant asked me how many bracelets I had left over and I showed her the 5 unused bracelets. My husband paid & I realized the party planner forgot to remove the unused ones. I called& told the manager, Dana, about the mix-​up & that my husband was returning.15 minutes later my husband comes out & tells me he argued with Dana because he didn’t want to credit us back. Dana claimed that he looked on the printout & we had 22 people go into the arena. My husband told him of course we had more because we needed some adults to go in. When reserving we were told adults could go in with their kids or we would have NEVER planned a party here. Dana tells my husband that these adults must have worn vests. My husband has to explain to this guy that it’s not our fault if adults were given vests. His staff is in the arena running the game and it’s their job to make sure kids with wristbands are the only ones playing. He was completely rude & wanted nothing more than another dollar. Dana didn’t care about customer service & is a true chiseler trying to weasel his way out of crediting us. Bottom line if you want to host a birthday party at Zap Zone & you’re trying to find a location steer clear of the Canton location. The Taylor location has a much more attentive staff who are not worried about squeezing every last cent from you.

Fun place for a double date. We bought a Groupon — $ 8 for 3 games of Lazer Tag. The games are 15-​minutes long, and before the first somebody gives you instructions. Forty-​five people could play at once, which would get crowded, so I would recommend going on an off night — we went on a Sunday night, and played with about 6 others. There is enough space to move around, enjoy the game, and take aim. Between games is 5 – 10 minute break. You could probably get away with playing two games, but there are coupons in the Entertainment Book for a free game, and they do Groupons every now and then.

Four dollar tuesdays.
I am a self-​proclaimed nerd, be that as it may– I love this place. It’s been in the area since i was in middle school and I think I love it more now then I did then.