Ralphs Grocery Company

I have to be honest this market is hit or miss, staff in the meat department are top notch. The deli is hit or miss but there are a few ladies behind the deli counter that always go above and beyond for me and they really make my day. A special thanks to Anne or Anna and Veronica!

This is the most convenient location to my home since albertsons changed to Vallarta market. However I’m usually disappointed by the selection of products.
I’d like to request to the manager to stock more healthy options, specifically the Amy’s Lean organic frozen line. You really only carry the lasagna however they have so many healthy options, like the polenta and Swiss chard, the gluten free bean burrito and so much more. If you can stick more of those products I’ll switch back from stater brothers.

They don’t mark down the fruit here even if it’s sell by date is the same date. So naively they just throw good food away. The produce guy said they are not allowed to do it. I love ralphs but this is wasting food.

I lived in Canyon Country as a kid, and this was the Ralphs we would go to for groceries. When we moved to Valencia, we started going to the one on Decoro. I was in the area today and I needed to get something. This store is similar to Valencia’s, but it’s not as big. There are less checkout lines and there is no self-​checkout. After realizing that, I decided I was better off just walking out.
If you live in CC, like I did when I was a kid, this would probably be a good grocery store for you to shop at, but since I live in Valencia and have shopped at the Ralphs over there, which is better than this one because it has self-​checkout plus more space in the aisles, I’ll pass on this one unless I need to really pick up something small like Benadryl.

Usually I go to Food For Less across the street for my grocery needs because you cannot find cheap groceries in the SCV. Today I happened to stop by this Ralph’s to pick up a few things and I must say that it is better than my usual choice. This Ralph’s is very clean and organized. Yes you do pay a few cents extra but the environment and convenience is worth it. Props to the friendly check-​out, too :)

Yesterday my sister and I walked in to the bakery and deli. There were 3 employees standing around chatting and not coming to offer us any assistance. We wanted to get a cake for our mom for her birthday and 2 trays of the tomato mozzarella trays. They had nothing to do but chat and refused to make 2 trays or help us with our questions on the cake. This isn’t the first time they haven’t been helpful. Terrible customer service. We left and went to Stater Bros and got a cake there and they were very helpful.

Their Western Union is down at 2:30PM on a Tuesday?
And I’ve been around Marijuana enough times to know that the cashier was blown out of her mind. «Ummm. Well I just drew a blank hahahahaha» The only reason I gave you an extra star was because the entertainment we got out of your cashier.

Ok was so shocked !!! First time in three years. I walked in… and the prep pre~cooked food just looked amazing today !!! Was so impressed!!! Not sure who they used today but wow !!! Seriously wow !!! Please use them again !!!

Clean, and fully stocked. I’ve been trying to find a grocery store since I moved here in June, today I tried Ralph’s on Soledad Cyn. They had everything I was looking for. The store was clean and the staff helpful and friendly. Loved the new two tiered shopping carts, easy to maneuver and just the right size.

Most of the time the cashiers double bag my drinks and kerns cans because they know how heavy they can get, well tonight the first time I ever went to this boy, he did NOT double bag my drinks and cans… Well on my walk home (i had to park far in my complex) both of my drink bags broke half way through my walk. I had kerns cans rolling all over the place while walking my puppy back on my way home. VERY DISAPPOINTED tonight, not sure of the guy’s name but next time i will make sure to tell him. I always thank the people who do actually double bag my bags because it really does make a difference.

Called the bakery for a cake. Was informed by a nice young lady that they did not currently have a cake decorator. Asked if I could just purchase the pre-​baked cakes (frozen) themselves. She was more than happy to oblige. When I arrived at the store, an hour or so later, no one was in the bakery and NO ONE would help me in the deli (which is attached to the bakery). The employee literally walked away from me after telling me there was no one in bakery, even after I asked if there was anyone in the ENTIRE store that could give me the cakes that were put aside for me! I obviously went to the managers desk and after waiting for some time, the manager came back and told me the same thing. We have no frozen cakes for you… but she did offer me a discount on one of the day old cakes in the cooler (apparently they haven’t had a cake decorator for awhile). I politely declined, even though I was very annoyed, went home and spent all night baking them myself.
The reason I felt the need to write this review isn’t bcuz of the rudeness, or lack of help I encountered. It is because I ran into the store, a few days later, to get a few essentials and saw the young lady I originally spoke to on the phone. After talking for a bit, she informed me that the cakes were indeed in the freezer, set aside for me AND even if they could not find those, there were several boxes of frozen cakes in there, as well. Needless to say I will not be returning to this location. The store was not busy in any regard and both employees that «helped» me were not doing anything else at the time, other than standing and staring into space. Unsure if it was just plan laziness, bitterness, not liking what I looked like, or whatever… but it has left a very bad taste in my mouth for a store that I shopped at (past tense) several times a week prior to this.

I stopped by this Ralph’s to pick up some groceries. The employees here are friendly and attentive! I was greeted by multiple employees while shopping and they also asked if I needed help finding items. I mainly shopped from the produce department and the deli. The produce department was so neat and organized! There’s a small selection of organic vegetables/​fruits. But everything looked fresh and was neatly displayed. The Deli counter had a limited selection on Organic, Nitrate/​Nitrite-​free and preservative free meats. There were no organic choices… not that I saw for turkey. There were a few choices of nitrite/​nitrate free meats though. The lady at the counter let me sample 2 of the Simple Truth turkey slices and I settled for the Simple Truth Smoked Turkey. Overall, this shopping trip was pleasant and I will return for small shopping trips.

Not our usual Ralphs but they had everything going for them. Nice checker and bagger to keep our line moving. The store is kept well and had a nice flow of customers through the checkout lines.
No complaints and will recommend and go back.

Absolutely loooove this store! I could go shopping there everyday and everyday I will find good deals plus everyone there is very nice and make me feel welcome.

Been shopping here for 8 years there’s nothing special about this location. It’s your regular supermarket with almost all the groceries you need. What i hate about this place is their produce employees are rude and have no proper customer service training! I’m not referring to just one particular produce employee, it’s a few of them. Don’t put anybody on the floor if they hate interacting with customers. You ask them very very simple questions like where can you find this or that and they give you such lousy attitude, like you’re some asshole for even asking. Terrible.

Okay, why 1 star? Real simple. To the stupid bag packer at the checkout. YOU DONT BAG MEAT ALONG WITH FRESH BREAD. Needless to say when I got home the blood had leaked on to the bag which got onto the bread. Thanks for wasting my money. Makes me wonder what type of education level you have.

Over priced but easy access.

Clean store, helpful staff. Prices are about average when comparing to other Ralphs in the area.

I have been shopping at this location for 10 yrs and have never had a negative experience.

The other Ralphs locations in SCV are much nicer.
The bakery and seafood areas are extremely minimal, which is a killer for me.
If you want to go to Ralphs the two locations on McBean are far better. I really only come here out of convenience to my home, and then only when something I want is on a good sale.