Fuccillo Kia Of Cape Coral

Timothy was the sells person that helped me purchase my car and he was outstanding! He works out of New York but was here for a few weeks. I wasn’t planning on buying a Kia, just wanted to see what y’all had. I told Tim what I wanted and how much and he put me in the Sorento and I was sold! It wasn’t an easy deal because all the financing was out of state and etc. Tim went above and beyond for me and my family and I couldn’t be more happy!

Stay away from this unethical dealership. I refinanced a vehicle purchased from them and went in to get paperwork for refund on gap insurance. I was a co-​buyer on the vehicle. They informed me that I could not have my name on the check because «it was physically impossible for their computer to print two names on a check». I’ve never heard such garbage in my life. Stated that only first person on contract would have name on check. First person on contract wasn’t present. Also, never made any payment on the vehicle I made all payments.
Funny, they managed to have their computer make it physically possible to put two names on the paperwork when the vehicle was purchased. If I didn’t make the payments when he wasn’t I think their computer would have found it physically possible to find me responsible for the payments and a way to put my name on forms then…
Purchased three vehicles from these people. NEVER again and over a measly Gap insurance check. Hope they had fun on their little power trip over that one.
Plus, my son is still waiting on the TV you promised him when he bought his car. He was in three times. All three times told you were out of inventory. Really?

Came in with my daughter to get service on her lease. They had sent out a letter offering several free service items due to her being a customer of 3 years. She had bought a Rio and then traded it in and leased a Soul. Since I was a cosigner, I was there for both transactions.
She had made an appointment for 1PM and we dropped the car off along with the letter explaining the free oil change, wiper blades, tire rotation and air filter for us being such a good customer, blah blah blah.
We no sooner left the parking lot after dropping the car off when they called and said, they couldn’t honor the coupons as they were for the Rio, which we explained, we no longer had. Nowhere on the letter did it state what car this service was for, but apparently, in small print was a VIN #. So they told her it would be $ 29.95 for an oil change. Ok, so they said they could get it done in about an hour.
We went back at 2:45PM and was told they hadn’t done the oil change and it would be another hour or so. I was livid and asked to speak to the service manager. Out comes John and yes, he did apologize for not having the oil change done, As we had run out of time and patience, he said we could come back on Sat and he would do the oil change for free. One star to you Fuccillo Kia. But he said he couldn’t through in any of the other services as they came from Kia. Um, who signs your paycheck? He told me that Fuccillo does, not Kia. But we didn’t lease a Fuccillo, we leased a Kia. UGH! Really, for our inconvenience and now having to go back and wait some more, you can’t throw in a filter or wiper blades? Customer service skills are severely lacking when a manager won’t take responsibility.
When you pull into the parking lot, there are about 25 employees standing around waiting to pounce on you before you exit your car. Annoying.
As my current car has well over 140k miles on it, I will be in the market for a new car in the near future. I won’t be shopping for it here! In order to get people in the door, they always have cruise giveaways or some kind of marketing ploy. Thank you no, will take my future business elsewhere and you should too!

I was hugely disappointed in Fuccillo Kia of Cape Coral. Originally I had called as Kia had requested to turn in my leased car. I spoke with Jessica. She told me they had some great deals going and gave me a price of what they were advertising. When I got to Fuccillio there were 8 maybe 10 very young sales people all huddled. I got Mario. I told him what Jessica had said. At first he said there was no one by that name there and then I showed him the email I received from her and he then said «Oh Yes» Jessica, and then said she is not in sales — sort of throwing her under the bus. I would say Mario did know his inventory well, but when it came to the paperwork he didnt listen. Three times I told him what I wanted. He seemed more interested in running a credit report and ignored what I said. Finally, after three proposals-​none of which were even close to what I had said I wanted and had been quoted, he got the message and went to the Sales Mgr and then came back and said what I was quoted was for a stick shift and a laundry list of qualifications. It was an insult. It was obivous the Sales Mgr and Mario did not want to do business with me. We walked out and it wea noticeable that at least 4 other people had also walked out. We went elsewhere (Ft. Lauderdale) and got a great deal — better than what I had been asking for with Mario at Fucillio.
If it were me, I would certainly be firing the Sales Manager. He was an insult even though I never met him. I would also suggest to Mario to listen to his customers. Hugely disappointed!

With the annoying commercials they have on TV i would drive to Pensacola to buy a KIA to avoid supporting this ass!!!

This place really is huge.
I walked in at 4:45 on sunday and they didn’t really have time to work with us.
But solely on the size and possible chance to «beat» my previous quote this place is nice.
Lets see how it goes and I may redo this.
Three days later: they couldn’t beat my deal and their service was actually laughable. Bunch of «call me when you’re ready» no, call ME when you’re ready to beat my deal. I didn’t buy my car here. Sorry.

I’m trying to do business with them and when I go there I am very impressed with their level of commitment to the customer. This is the service and parts people. The service area is very clean and it seems that the mechanics get enough time to work on each car. Nobody seems to be hassling them, there is a quiet air of dedicated work going on.
Billy doe not allow soda machines in the building I think he has a deal with the outside vendors i.e. the Hot Dog people. Maybe take your own?
Personally I thought the place did look big, try to go on a cool day it’s a big lot and you don’t want to be walking it and be arguing about colors like my wife and I used to do.

You’ve probably seen the ads proclaiming that «it’s huuuuge,» and while I’ll agree that it’s a fairly painless place to buy a car, it’s actually not all that big, surprisingly enough, although they have a fine selection of new cars. Used cars are another matter, but they’re trying to focus on the new-​car side of the business it seems.
We went to replace my sedan with a small SUV, so we were looking at a Soul or Sportage. The salesman was very knowledgeable about his stock, up to the cars that had been delivered earlier in the afternoon. He found a Soul in our price range with the options that we needed (aside from one, but they installed it for us at cost), and noted that any comparably-​equipped Sportage would be well outside the budget we were keeping ourselves in. Arranging financing was easy, and the deal itself worked quite well.
Our overall impression of the staff was positive; everyone was knowledgeable about their products, and willing to answer questions fully (or find someone who could). I’ve not had the chance to deal with the service department, but from a sales perspective, I’d have no qualms about referring a friend here to buy a new Kia.
As far as amenities for while you’re waiting around the dealership go, they’ve got a top-​of-​the-​line coffee machine (mmm, fresh lattes), and popcorn, but no snack machine or soda, which I found a little weird, but no biggie.
Oh, and the much-​touted 108″ TV in the waiting area? Yeah, it’s huge.