Lilies By Design

The flowers that I ordered for Mother’s Day were not delivered. When I inquired by phone as to the order, Sheryl called me back, apologized, and told me that she had disconnected her phone and computer because she was overwhelmed. This with outstanding orders! Really? Who does that? I was promised a refund of my Mastercard charge and a complimentary floral arrangement for my mother. Neither happened, but I DID get a charge for the non-​existent flowers.
As an update to my original review — The owner, Sheryl, just called my home and yelled at me for being rude by leaving her a message that she needed to resolve our dispute or I would contact BBB and leave reviews on local websites like Unilocal.She informed me that I know nothing about retail, and that it takes weeks for credits to be posted.
A call to Mastercard confirmed that she has not posted a credit as of this date — Mastercard will be happy to settle the dispute by billing her bank for the money.
Altogether a crazy, nasty ending to what should have been a happy transaction. Sheryl told me to never use her business again; she certainly didn’t have to worry that that would happen.