Reachsource Adoption Services

We were referred to Deborah Stephenson and Reachsource Adoptions by our agency (A Baby Step Adoptions, formerly Adoption Associates llc), who we eventually left due to such poor advice. We were not confident, but the agency assured us they had worked with her in the past and adoptions had succeeded through her. We paid our matching fee and the birth mother expenses and immediately the birth mother disappeared. Poof. So then our only option with her was to be «matched» again since she does not refund fees when she fails to see the adoption through. But she had no reasonable situations to offer us and none on the horizon, so we went on to a new agency that had a situation waiting. We felt we were scammed by Reachsource and Deborah Stephenson.
I don’t see how she could take in an adoption-​worn family like ours and in good conscience keep the fees for no work. What kind of person does this?